Vmware guest file restore fbr mount failed

Hi @chris_ahn ,

It can be anything, for ex when you Registered the FREL, Commserve Client/Host names need to match.

It can be the File System, you can check FS we support:

https://documentation.commvault.com/2022e/expert/32296_live_browse_for_vmware.html

It can be the network/DNS, can you resolve the Commserve and Media Agent from the FREL and cvping/telnet the port 8400?

Is there a Firewall and if so did you configure the Network?

Or you can just log a case and we will check.

Best Regards,

Sebastien

The library is a tape, is it related?

primary backup becomes a browse guest file

@chris_ahn Without seeing the logs for the job it would be hard to say but I looking at the screenshot I would guess the fact that that the library is tape is not relevant to the error being seen.

Live Browse from Tapes is not supported.

https://documentation.commvault.com/2022e/expert/32296_live_browse_for_vmware.html

Note: Live file recovery is only supported for recovery from backups using magnetic disk/cloud libraries, and is not supported from backups to tape libraries or virtual tape libraries.

umm…

When i browser data on other history by tape, browse was suceed.

Thank you i will check more