We recently upgraded to FR20 and I can’t get the Command Center or Web Console to load.
I always get the same error:
TomCat is running fine. I restarted the services several times, and even rebooted the CommServe.
When I check the CVWebService, I receive the message: “Webservice is Running!”. So I’m not sure what’s happening. I found some Knowledge Base articles, but none solved the issue.
Assuming these are on your Commserve, can you check the Commvault Log Files folder and open up WebConsole.log, adminConsole.log + WebServer.log and see if there are any errors present at the bottom of these files?
It sounds like IIS is OK (or at least running the app pool) for the web service based on what you’ve said.
Thanks so much for your answer. I checked the logs and found the following:
Webconsole:
...
1 03/09 10:02:43 WARN ServerBroker:getResponseAndHandleExceptions:464 - Invalid response returned: 500
1 03/09 10:02:43 ERROR DefaultHandler:sendPollRequest:249 - Web Service error: web service returned an unexpected response
...
1 03/09 10:02:43 ERROR DefaultHandler:sendPollRequest:263 - Web service status: RESPONSE_ERROR
9852 10 03/09 10:02:43 10.21.0.156 ERROR ServerUtil:initializeServerProperties:276 - Failed to loadall server properties as an exception was thrown. Web service isnot available: state=RESPONSE_ERROR
98521003/0910:02:4310.21.0.156 INFO StatelessCookieFilter:doFilterInternal:83 - Requestsssted path : /index.jsp
98521003/0910:02:4310.21.0.156 INFO StatelessCookieFilter:doFilterInternal:84 - exxclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /httplogupload.do, /metrics/metricsUpload.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
98521003/0910:02:4310.21.0.156 INFO StatelessCookieFilter:doFilterInternal:85 - landing remote url stateless : null98521003/0910:02:4310.21.0.156 ERROR AuthProcessorFilter:doFilter:70 - Re-throwing the exceptionfrom invoked method.
98521003/0910:02:4310.21.0.156 ERROR UtilHandler:handleSpecialErrors:2199 - ***********Root Cause:
java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed
...
WebServer:
06323903/0910:02:43### ### WebServerRoute::HandleRequest - WebException : The remote server returned an error: (500) Internal Server Error.106323903/0910:02:43### ### WebServerRoute::HandleRequest - WebException Stack Trace : at System.Net.HttpWebRequest.GetResponse()
at CVInfoMgmtService.WebServerRoute.HandleRequest()
Looks like all the application pools are started so that’s good…
Next thing to check is make sure the applications are all present - could you expand the Sites and make sure we see ‘Consoles’? For each application (E.g. ProxySvC) make sure they are started:
Hi @Jeremy Checking internally, case history has a couple of examples of these errors you are also seeing:
103/09 10:02:43WARNServerBroker:getResponseAndHandleExceptions:464 - Invalid response returned:500103/09 10:02:43ERRORDefaultHandler:sendPollRequest:249 - WebServiceerror: web service returned an unexpected response ...
103/09 10:02:43ERRORDefaultHandler:sendPollRequest:263 - Web service status:RESPONSE_ERROR
Please try repairing Dot Net Core Windows Hosting package, which may have become corrupt during the update. Please run DotNetCoreWindowsHosting.exe (should be found in the Third Party folder) and repair the installation and let me know if that helps.
I repaired the Dot Net Core Windows Hosting package. I also stopped the Tomcat service, performed a “iisreset” and started the service again. Unfortunately, I still have the same issue .
We had a similar issue and there was a rogue process stealing the port.
Work Performed: ============== Customer was able to login to the Webconsole and the Command Center but there was no data present. netstat -anob > C:\temp\netstat.txt showed Tomcat was not using Port 80. Found Branch Cache running. Customer confirmed with his team that Branch Cache could be disabled. Disabled Branch Cache. Stopped Tomcat and reset IIS. Webconsole and Command Center now showing data. However, they are using HTTP. Added Additional Setting forceHttps = true. Now Webconsole and Command Center are using HTTPS. Customer removed an additional Binding in IIS for Consoles.
We had the same problem. When we tried to load the BaseURL in Chrome, we got the message "HTTP Error 502.5 - ANCM Out-of-Process Startup Failure." I looked in EventViewer and saw that.NET Core was crashing because the SDK for.NET Core 3.1.25 was missing. The problem was fixed when.NET Core 3.1.25 SDK (x64) was put in place. Thanks for the help.
This error can be cleared by doing the repair of the commserve and all the components which does all packages repair and the dashboard will come to normal state.
i have encountered same error and done the repair all the dashboard restored back and displaying fine.
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