Hello i have installed webserver/webconsle server for archiving recalling service everything was working then i have installed outlook 2013 64bit.and i got this error i have restarted the tomcat service replaced the i18n from C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\113 to C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\116 and 119 uninstalled .Net framework and reinstalled again. restarted the server Restarted the iis servicesand the issue still persist any advise ?

WebConsole/AdminConsole not loading/working

Hello

i have installed webserver/webconsle server for archiving recalling service

everything was working then i have installed outlook 2013 64bit.

and i got this error

i have restarted the tomcat service
replaced the i18n from C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\113 to C:\Program Files\Commvault\ContentStore\AdminConsole\OEM\116 and 119
uninstalled .Net framework and reinstalled again. restarted the server
Restarted the iis services

and the issue still persist

any advise ?

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Hey @Muhammad Abdullah,

Open up adminconsole.log and see if there is anything obvious in there which might be wrong. Could there be a firewall preventing connectivity from this machine to the CommServe?

Hey @Muhammad Abdullah,

Open up adminconsole.log and see if there is anything obvious in there which might be wrong. Could there be a firewall preventing connectivity from this machine to the CommServe?

hello @Damian Andre

the webconsle and exchange in and cs in the same vlan, its a poc lab

adminconsole.log

DM2Web.log

at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.Open()
at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
3656 96 03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception Message nA connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
3656 96 03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception Source tCore .Net SqlClient Data Provider]
3656 96 03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception InnerException tSystem.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
3656 96 03/06 07:39:15 ### ### FSODataSourceManager::GetRequestCount - Exception StackTrace e at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.Open()
at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Message oA connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Source aCore .Net SqlClient Data Provider]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception InnerException uSystem.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception StackTrace O at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, Boolean applyTransientFaultHandling, String accessToken)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.Open()
at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Message A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception Source �Core .Net SqlClient Data Provider]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception InnerException �System.ComponentModel.Win32Exception (10054): An existing connection was forcibly closed by the remote host.]
3656 84 03/06 07:40:15 ### ### FSODataSourceManager::GetRequestCount - Exception StackTrace 6 at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
at System.Data.SqlClient.SqlConnection.Open()
at DM2WebDB.dbBase.executeScalar(SqlCommand cmd, String function, Boolean performLogging)
at DM2WebDB.CommServ.FSODataSourceManager.GetRequestCount()]
6392 3 03/06 10:02:26 ### ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = d1000], maxIOThreads = h1000], PID = x6392], ProcessName = ecvd].
6392 3 03/06 10:02:27 ### ### dmConf:AccessKey - INFO: Registry UseExecAccessConnection value = =True]
6524 3 03/07 08:56:21 ### ### dmConf:AccessKey - INFO: Registry UseExecAccessConnection value = uTrue]
6280 3 03/08 06:06:57 ### ### dmConf:AccessKey - INFO: Registry UseExecAccessConnection value = vTrue]

Hello,

i had to re install the Webserver on another machine and issue was resolved.

Was this done based on advice from support? Did you try to perform a IISRESET?

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