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Question

Webconsole fails to start and is no longer accessible


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Hello Community,

After upgrading from version 11.32.81 to 11.32.89, the WebConsole is no longer accessible.

 

I see the following error messages in the log:

 

 1 03/13 11:05:11     WARN  ServerBroker:?:? - Invalid response returned: 500
  1 03/13 11:05:11     ERROR DefaultHandler:?:? - Web Service error: web service returned an unexpected response
 commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR

1 03/13 10:49:33     ERROR LogbackConfigBase:?:? - Error while reading properties from global params (no similar errors will be logged unless the issue recurs after a successful read)
 commvault.web.core.net.ServerException: INTERNAL_SERVER_ERROR

Wrapped by: java.lang.Exception: Failed to retrieve global configuration properties using global params API

 

Does anyone have an idea what the problem could be?

 

 

4 replies

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Hello ​@fjs63 

Thanks for the question! 
Version 89 had a large amount of webserver vulnerability fix’s included in it. 
https://statics.teams.cdn.office.net/evergreen-assets/safelinks/1/atp-safelinks.html

I would guess a IIS reset is needed and if that does not work a reboot would be the next step. 
If this does not resolve your issue i recommend a support ticket as there may be other issues that will require a support investigation to identify. 

 

Kind regards
Albert Williams 


Forum|alt.badge.img+5
  • Author
  • Byte
  • 20 replies
  • March 14, 2025

Hello ​@Albert Williams ,

thanks for your answer. Unfortunately an iis reset and reboot did not work.

We have now opened a support ticket.

 

Kind regards

Franz-Josef

 

 


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Hello ​@fjs63 

Please update this thread if you get a simple answer from Support. 

Kind regards
Albert Williams


Forum|alt.badge.img+5
  • Author
  • Byte
  • 20 replies
  • March 17, 2025

Hello ​@Albert Williams 

The problem was an error in the monthly Windows update.
A repair of the .Net Framework fixed the error.
The Web Console is now available again.
The ticket can be closed.

Thank you for your help.

 

Kind Regards

Franz-Josef Schulten


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