VMWare hosted Commvault Proxy Server stuns after getting errors during the Backup-copy phase Failed to mount snapshots with error [60611] [VMWare Mount snapshot failed [0xEC02ECC3:{VMwareSnapOSUtil::MountSnap(2033)/MM.60611-Mount failed: Unable to complete Sysinfo operation. The NFS server denied the mount request Operation failed, diagnostics report: Mount failed: Unable to complete Sysinfo operation. Please see the VMkernel log file for more details.: The NFS server denied the mount request}] (MM.60611)]. Our Storage Environment is Netapp. We tried to limit the parallels backup copy operations with limited streams, but encountering the same issue. Can someone please share their experience if encountered previously.
Solved
Commvault Proxy Stuns during Backup copy phase
- Novice
Best answer by Sebastien Merluzzi
Hi
Which version are you using?
You can review the vsbkp.log and cvma.log on VSA/MA and check the VMkernel logs.
If the NFS server is denying the connecting request, make sure you have all the required ports open.
Otherwise, I would recommend you log a case with Support and we will review.
Best Regards,
Sebastien
- Vaulter
- Answer
Hi
Which version are you using?
You can review the vsbkp.log and cvma.log on VSA/MA and check the VMkernel logs.
If the NFS server is denying the connecting request, make sure you have all the required ports open.
Otherwise, I would recommend you log a case with Support and we will review.
Best Regards,
Sebastien
- Novice
Hi Sebastien, we opened a support case with Commvault on this issue.. thanks for your reply.
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