Hi @Eugen
Good day!
It sounds like you're encountering a couple of issues with your Commvault Journal Mailbox Archive job related to Exchange throttling and an EWS error. Here are some steps to help you resolve these issues:
Address Exchange Throttling
On Microsoft Exchange, throttling is enabled by default. To improve the performance of your Exchange mailbox backup and to remove connection bandwidth limits, disable the Exchange throttling policy for the service account.
Referhttps://documentation.commvault.com/11.20/disabling_throttling_policy_for_exchange_on_premises.html
The error message "Protocol https isn't supported for service requests" suggests there might be a configuration issue with your EWS setup. Here are some steps to troubleshoot this:
Verify EWS URL Configuration: Ensure that the EWS URL is correctly configured in your Commvault setup. The URL should use the correct protocol (https).
Check Exchange Web Services (EWS) Settings:
Ensure that EWS is enabled and properly configured on your Exchange server.
Verify that the account used for EWS has the necessary permissions to access the mailboxes.
Update Commvault Software: Make sure you are using the latest version of Commvault, as updates often include fixes for known issues.
If all set still have issues, please raise a Ticket with Support to review Commvault Logs
Thank you very much for your response!