Does anyone have in their Windows Application Event Log of your Media Agent Server any event id’s 1001 that look like this:
Fault bucket 2119584666510853566, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: CVODS.exe
P2: 11.280.1000.1507
P3: 10.0.17763.2.0.0
On mine, the event name and the exe changes but does repeat. Sometimes it’s VSBK.exe or a random Windows exe.I used to have a ton of these.
Present day it’s much less. Last year the Application Event log was littered with these and the Media Agent Server became unusable. Support was at a loss. It might be easy to say there was a hardware issue. This server was in service from 2019 - 2024 and operated 24x7 without issue.
Since that terrible week last year the MA was migrated to a different server to get backups going again. These app crashes in the Application Event log still occur on the new server, but they are few and isn’t effecting backups anymore. When I say migrated, I moved the DDB, moved my Fiber Channel disk paths, and Index cache to a completely different server and powered down the original server.
At this point and on this new server I’m just trying to get insight as to what is causing these processes to crash. I’ve looked at memory dump files and seems to be memory leak problem. Because this is now different hardware, it seems more specific to Windows Server. I’ve disabled pagefile as I have enormous amounts of ram. Windows Defender has all Commvault processes and paths excluded from real time protection. Including mount paths and DDB.
Anything else I should check or ideas? is this normal and I somehow missed it till the old server locked up last year, 2024?
I left out a lot of detail. I thought this was a decent starting point. If it helps to know more, please ask. Backups are stable and running better than ever, I just want to try and solve for these windows events if I can.
Thank you,