command center not loading

  • 22 December 2023
  • 2 replies
  • 201 views

Userlevel 1
Badge +8

I am reaching out regarding an issue I have encountered while attempting to use Commvault 11.32.35, specifically with the Command Center.

I have followed the installation process diligently, including the implementation of .NET version 3.1.32 as instructed. Unfortunately, the Command Center is not responding as expected.

To address this issue, I also attempted the installation using .NET version 8, but the results were equally unsatisfactory.

I would greatly appreciate your assistance in resolving this matter. If there is any additional information I can provide or any specific recommendations you may suggest, I would be more than happy to follow your guidance.

Thank you in advance for your time and support on this matter.

Best regards,

Ferox


2 replies

Userlevel 6
Badge +18

I think opening a support case is probably your best bet.  There’s certainly quite a bit more information necessary for someone to help diagnose the problem.

Thanks,
Scott
 

Userlevel 6
Badge +14

Hi @FeRox ,

Is Web Console working?

Are Web Server/Web Console/Command Center on the Commserve?

You checked the ports:

https://documentation.commvault.com/2023e/essential/port_requirements_for_commvault.html

Can you try to restart IIS and then Tomcat?

Best Regards,

Sebastien

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