Question

Commvault softeware download gives error

  • 4 September 2023
  • 26 replies
  • 658 views

Badge +3

Hello everyone,

 

We are running Commvault 11.28.72.
Now we want to upgrade to 2023E.
 

I'm trying to download the software via Commcell Console:

Tools tab, Add/Remove Software > Download Software

The download starts and then changes to pending with the following error:

 

If I try to download 11.30 the same thing happens.

When I upgraded the commcell console from 11.24 to 11.28 it al worked great.

Anyone an idea of what to do?


26 replies

Userlevel 3
Badge +8

@ilse 

 

The Product Key is pre-populated and key comes along with the Commvault software.

You can continue with the upgrade.

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