Commvault softeware download gives error

  • 4 September 2023
  • 26 replies

Badge +3

Hello everyone,


We are running Commvault 11.28.72.
Now we want to upgrade to 2023E.

I'm trying to download the software via Commcell Console:

Tools tab, Add/Remove Software > Download Software

The download starts and then changes to pending with the following error:


If I try to download 11.30 the same thing happens.

When I upgraded the commcell console from 11.24 to 11.28 it al worked great.

Anyone an idea of what to do?

26 replies

Userlevel 3
Badge +8



The Product Key is pre-populated and key comes along with the Commvault software.

You can continue with the upgrade.