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MSP - Moving to CPR2024 removes customer support for Private Metrics billing engine

  • 31 January 2024
  • 2 replies
  • 79 views

Onno van den Berg
Commvault Certified Expert
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This is an informative post targeting customers, like MSPs, who use the Private Metrics Billing engine for chargeback or other use cases. Do note that ones you upgrade to CPR2024 that the billing engine stops showing information. For some reason, and without notification/communication, Commvault decided to redrawn the possibility to use the billing engine by customers. We have a ticket open for it already. 

 

2 replies

dude
Byte
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  • Byte
  • 287 replies
  • September 26, 2024

I know this is a little late, but wondering if you ever got an update / fix for this and can share? Thanks

 


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  • Byte
  • 55 replies
  • September 27, 2024

For anyone looking at this thread, the functionality has been completely removed in 2024E (11.36) and has been replaced by a specific app. Reach out to your sales rep to get more details.


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