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Question

since upgrade from 11.36.119 to 11.40.72 the webconsole does not seem to be working,

  • September 16, 2026
  • 2 replies
  • 10 views
Apprentice
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the message on the screen just says please wait while our servers start up this may take a few mins

its been like this for a while, i have restarted the mango servers and the webservice and have reboot the systems and looked into the registry for HKLM\SOFTWARE\CommVault Systems\Galaxy\Instance001\WebConsole\baseURL).

i have also run http://localhost:81/SearchSvc/CVWebService.svc which comes back with a failed webpage load 

so i am assuming it might be something to do with the .NET framework, the only issues is that is in on a air gapped network with no access to the internet, so i would have to download the correct .NET framework for this version 

i would include screen shots but for this i have do a lot of paperwork to info off the system. and redact a lot of stuff.

any suggestions s would be very welcome :) 

Alex Shallcross

2 replies

Vaulter

Hi ​@backing up active directory ,

 

This type of issues is better to be handled on a support case with the CommServe team, 

I would suggest, make sure that all IIS services are running, or stop CV services (when you can have down time if this is on CS) , run “iisreset” on admin cmd , then start all services 

If you put the value of “baseURL” into the Browser, what do u see?

 

Thanks,

linkedin.com/in/alsindiony-abdo
Vaulter
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  • PradeepVaulter
  • Vaulter
  • September 17, 2026

Hi ​@backing up active directory ,

The issue appears to be related to the .NET Web Hosting Bundle. Kindly refer to the third-party installer documentation provided below and ensure that the supported .NET Web Hosting Bundle version is installed.

After completing the installation, please perform the following actions:

  1. Reset IIS.
  2. Restart the Tomcat service.

Once these steps are completed, verify that the Base URL is accessible and functioning correctly. After successful verification, proceed with launching the Command Center.

Please let us know the results after performing the above steps so that we can review and advise on any further actions if required.


Document for ref: https://documentation.commvault.com/v11/commcell-console/third_party_applications_installed_by_commvault_installer.html

https://dotnet.microsoft.com/en-us/download/dotnet/8.0

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