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Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 70 Topics
  • 276 Replies

70 Topics

T
Tahait
asked in Software Upgrades and Updates

Getting an error while accessing the partner university site.

Hi,During my attempt to access the Commvault Partner university site, I ran into an error while logging in.Best Regards

30
P
Bit
1 month ago
I
Byte
ilseByte
asked in Software Upgrades and Updates

Commvault softeware download gives error

Hello everyone, We are running Commvault 11.28.72.Now we want to upgrade to 2023E. I'm trying to download the software via Commcell Console:Tools tab, Add/Remove Software > Download SoftwareThe download starts and then changes to pending with the following error: If I try to download 11.30 the same thing happens.When I upgraded the commcell console from 11.24 to 11.28 it al worked great.Anyone an idea of what to do?

26
N
Vaulter
7 months ago
C
Bit
cihatBit
posted in Software Upgrades and Updates

Do we need to update clients' agents when we upgrade Commcell?

Do we need to update clients' agents when we upgrade Commcell? Will it continue to take backup without updating? Is it a problem?

23
S
Vaulter
3 months ago
K
Byte
KevinDodd
asked in Software Upgrades and Updates

2023E release - safe to upgrade?

Morning folks,I can see that 2023E has been released (Commvault Platform Release 2023E)According to the document versions suffixed with E are LTS versions however 2023E is listed as a “Technology preview” on ma.commvault.comAm I safe to upgrade to 2023E? Is this a Long Term Support (LTS) version??

12
J
Byte
10 months ago
T
Byte
thomas.SByte
asked in Software Upgrades and Updates

CVE-2023-38545 - Curl 7.69 < 8.4.0 Heap Buffer Overflow

Hello,We have been notified of a vulnerability in the Commvault Agents in tenable. Is there a date by which this vulnerability can be fixed with a patch?CVE-2023-38545 - Curl 7.69 &lt; 8.4.0 Heap Buffer OverflowPath : /opt/commvault/Base64/libcurl.so Installed version : 8.0.1 Fixed version : 8.4.0RegardsThomas

10
Erase4ndReuseMedia
Byte
6 days ago
D
Bit
DiWiBit
asked in Software Upgrades and Updates

What happened to O365 Exchange Online Recovery Points in 2023E ?

Is it no longer necessary to create Exchange Recovery Points for Exchange Online or might this be a bug?     

8
D
Bit
2 months ago
I
Vaulter
Itzik SkovronekVaulter
asked in Software Upgrades and Updates

Migrate CommServe Linux to Windows CS

There is an option to migrate a Linux CS to a Windows CS. if I restore a Linux SET_XX to a Windows CS  machine will work ? 

7
I
Vaulter
2 months ago
S
Byte
SSPByte
asked in Software Upgrades and Updates

Push install SAP Hana agent to Unix client from Comcell Console-error

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to install updates successful179036 4790c 02/15 04:10:39 ### LocalAUJobReqHandler Received CacheOpReq request179036 4790c 02/15 04:10:39 ### ProcessNewC

7
Rajiv
Vaulter
2 months ago
M
Byte
Michal OsewskiByte
asked in Software Upgrades and Updates

System requirements for HCL Domino

Hello,The customer would like to change the HCL Domino (AIX 7.2) production operating system to Windows Server 2022.I see in the documentation that there is support up to a maximum of WS2019.I would like to enquire if perhaps the manufacturer has not updated the documentation or if indeed WS2022 is not supported.https://documentation.commvault.com/2022e/expert/notes_database_system_requirements.html Regards,Michał 

7
S
Vaulter
28 days ago
T
Byte
TNOByte
asked in Software Upgrades and Updates

Best approach for Windows 2012 to Windows 2019 upgradeHi

Hello,We have a private metrics reporting server running on Windows 2012 VM.It has off-course SQL server as well as Web-server package. CV version is 11.28.91.The plan is to do an in-place upgrade to Wndows 2019. What would be the best approch for this upgrade, and what should be considred  before upgrading  ?  Thanks

6
J
Vaulter
1 month ago
A
Byte
AlexisByte
asked in Software Upgrades and Updates

Best Approach to Upgrade Commvault v10 to v11 with Windows Server 2012 to 2016 Migration

Hello fellow Commvault users,I have a question regarding the upgrade of Commvault from v10 to v11 while also migrating from Windows Server 2012 to Windows Server 2016. I am seeking to determine the best course of action for this process.Option 1:Start by formatting the server and upgrading it to Windows Server 2016. Perform a Disaster Recovery to restore Commvault v10 after the OS upgrade. Finally, proceed with the upgrade to Commvault v11.Option 2:First, update Commvault v10 to v11 while the server is still running on Windows Server 2012. Once the Commvault upgrade is complete, format the server and update it to Windows Server 2016. After the OS migration, recover Commvault using the Disaster Recovery process.I would greatly appreciate your input and feedback on which option you believe is the most efficient and reliable for upgrading Commvault and migrating the OS. If any of you have faced a similar situation or have alternative suggestions, please share your thoughts.Thank you all i

6
J
Vaulter
9 months ago
R
Byte
Robert.RByte
asked in Software Upgrades and Updates

Maintenance Release upgrade failed on client

 Good day to you All, I am encounter the Maintenance release upgrade failed on only single client rest of the linux and win was success. Upon check the autoinstaller.log found below error. 104656 1ef58 10/10 16:33:54 113928 ProcessNewCacheRequest Cache operation type in request is [GetCacheInfoNew]104656 1ef58 10/10 16:33:54 113928 ProcessNewGetCacheInfoReq() - Getting cache information for client [host*8400] from [C:\Program Files\Commvault\ContentStore\CVMedia\11.0.0\Windows] for the requested release and OS104656 1ef58 10/10 16:33:55 113928 [CalculateCheckSumForCacheFiles] Computing file-checksum information for release [11.0.0] os [WinX64] cache directory [C:\Program Files\Commvault\ContentStore\\CVMedia\11.0.0\Windows]104656 1ef58 10/10 16:33:55 113928 [CalculateFileCheckSumForOS] Calculating checksum information for V11 binary files from directory [C:\Program Files\Commvault\ContentStore\\CVMedia\11.0.0\Windows]104656 1ef58 10/10 16:33:57 113928 [CalculateFileCksumForDir] Success

6
R
Byte
6 months ago
A
Byte
AravindByte
asked in Software Upgrades and Updates

CommServe Hardware refresh from Windows 2012 & SQL Server 2012 to Windows 2022

Hello,  We plan to perform a CommServe hardware refresh from Windows Server 2012 to Windows Server 2019. Commserve is on Feature Release 28, and the SQL server version is 2012. What is the upgrade path for the Commserve with SQL running in 2012? Do we need to first upgrade the SQL to 2014/2016 and then perform the Hardware refresh? Or is it possible to perform a hardware refresh without upgrading the SQL? The documentation doesn’t mention about SQL upgrade path.  CommServe Upgrade with Hardware Refresh: Overview (commvault.com)

6
J
Vaulter
8 months ago
B
Byte
Brandon TranByte
asked in Software Upgrades and Updates

Upgrade from Commvault 11.28 (with SQL 2014, Win Server 2016) to 11.32

Currently I am on Commvault version 11.28 with SQL Server 2014 and Windows Servers 2016.Will there be any issues with upgrading it to Commvault version 11.32?

5
B
Byte
1 month ago
J
Byte
JoergByte
asked in Software Upgrades and Updates

after failed update setup starts automatically on reboot

Hi team,my customer started an update SP28 -&gt;SP32 . Update failed due to several issues. We are in solving issue by issue but it will take some time.Now we observed that update procedure starts and wants to continue everytime we reboot the Commserve host.We checked the scheduler but cannot find who iniciates  the update process.At the moment we should not and want not update to 32. Sql is now Ok, but we have still some index V1 issues we want to solve on SP28 before update. Does a key or a procedure exist which lock the update process until we are ready to update?Can anybody help ?Thanks in advanceJoerg

5
S
Vaulter
1 month ago
B
Byte
Bjorn MByte
asked in Software Upgrades and Updates

Commvault Upgrade and Commvault DB/MSSQL upgrade order

Hi! We’re slowly planning some upgrades to our Commvault installasjon, where we’re planning to go from 11.24 to 11.32 (which i understand can be done with a direct upgrade from .24 to .32)….. but we also plan to upgrade the Commvault MSSQL installasjon, which is currently an older MSSQL versjon, The question is, should we upgrade the DB first, or Commvault ? Any recommendation ?

5
S
Byte
4 months ago
S
Saadhom
asked in Software Upgrades and Updates

In-place upgrade from v10 to v11 failure

Hi,I hope you are doing well.I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFil

5
S
5 days ago
J
Byte
JBrandByte
asked in Software Upgrades and Updates

SSO error while accessing Partner University site.

While accessing the partner university site I receive the following error and the “Click Here to find the possible solution for this error” page doesn’t help. The other topics related to this problem don’t give a solution except commvault employees doing something. Who would I need to contact to get this fixed?

5
Chris Hollis
Vaulter
27 days ago
C
Bit
ComBakBit
asked in Software Upgrades and Updates

Upgrade Commvault 11.20 to 11.32, and also upgrade from Windows Server 2019-2022

Hi,We are currently running Commvault in a VM 11.20.168 on Windows Server 2019, and also using a FREL.As the title states, I would like to upgrade the Commvault release from 11.20.168 to the latest version 11.32, and also the Windows Server version. We have 4 instances that I maintain, and it is a closed network (I have to download the update files and transfer them over).This VM was previously running Windows Server 2012R2 but I upgraded our instances to Windows 2019. I could just do an in place upgrade again to 2022, but maybe it is best to make a new VMs. Please share your thoughts and recommendations.

4
C
Bit
7 months ago
Craig A
Vaulter
Craig AVaulter
asked in Software Upgrades and Updates

Commserve SQL version - How to check?

How does a customer determine the MS SQL Version that is currently in use on the Commserve? Customer would like to check the version to determine if an upgrade is needed.

4
Craig A
Vaulter
26 days ago
V
Byte
Virtuas JakeByte
asked in Software Upgrades and Updates

Clarification on changes to full backups in Platform Release 2024

Hello!In the latest platform release 2024 (11.34), the option to select “All agents” for a full backup was removed. The change note states “Full Schedules apply to database backups. For other agents, each backup job will back up only the new and modified items and create a full recovery image. Therefore, running repeated full backup is not required.” It links to the “Server plans” page of the documentation, but not much else is mentioned there except for step 5 in “Creating a plan” which states, “To specify additional backups, such as weekly full backups, move the Extended retention rules toggle key to the right, and then add rules.”Does this mean that all server backup plans use synthetic backups by default if it is not a database? My use case is largely running application consistent backups for virtual machines. Currently our backup policies state the exact day and time that weekly/monthly/yearly full backups will run, which may need to change to keep compliant if we are not able to

4
Chris Hollis
Vaulter
3 months ago
F
Farooq Saleem
asked in Software Upgrades and Updates

SSO Error while accessing Partner University

Hi,I am getting SSO error while accessing partner university site. I tried changing my password but still facing same issue.An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.Details: Invalid Id 2837647  

4
A
1 month ago
V
Bit
VetriBit
posted in Software Upgrades and Updates

Upgrade steps from 11.12 to 11.28

How to upgrade Commserver from the version of 11.12 to 11.28

4
Onno van den Berg
Commvault Certified Expert
3 months ago
V
vickky
asked in Software Upgrades and Updates

Commvault DLO Backup Upgradation From 11.24.3 To 11.26

need to know the step or provide me the documentation here. also provide me the latest release note  N-1 version

3
Rajiv
Vaulter
9 months ago
F
Byte
fcoByte
asked in Software Upgrades and Updates

Error upgrade Commserv

Hello there,We’ve tried to upgrade our commserv from 11.24 to 11.28, but it failed ob the database upgradewith this error :Cannot create more than one clustered index on table 'JMJobOptions'. Drop the existing clustered index 'JMJobOptions_jobId_commCellId_attributeId_idx' before creating anotherour commserv is a Microsoft Server 2022, SQL version 2019.Does anybody has already met with a similar issue?

3
O
Vaulter
9 months ago

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