How can Commvault be configured to write backups to tape media? (Note: I have already added the tape and can see the drives and media; I have two drives and three tapes, as well as two backup plans. However, while one plan always succeeds, the second consistently results in errors [32:690] and [32:193].)
Question
[32:690]
- Novice
+12- Vaulter
Hi
Good day!
Please perform the following checks for the tape backup failures:
- Verify that the failing plan is associated with the correct Storage Policy and Tape Copy.
- Confirm the Data Path is enabled and points to the expected MediaAgent and tape library.
- Ensure both tape drives are online and available for allocation.
- Verify that the tapes are writable, not marked as full/bad, and that sufficient media is available in the scratch pool.
- Compare the working and failing plans for any differences in Storage Policy, Copy configuration, or MediaAgent assignment.
- Retry the job and share the complete error message associated with [32:690] and [32:193], along with the Job Details/Event Viewer logs from the failed attempt.
As another plan is successfully writing to tape, we would like to identify any configuration differences specific to the failing plan.
Regards,
Sureshkumar S
+12- Vaulter
Hi @abbdullah,
- Check the tape drive status in the CommCell Console; ensure it is online.
- Reset the affected drive to clear any stuck state.
- Make sure there are empty slots in the tape library; remove tapes if all slots are full.
- Clean the tape drive using a cleaning tape and mark it as cleaned in Commvault.
- Verify network and service status on the MediaAgent.
Regards,
Sureshkumar S
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