HI,I encountered the following error as shown in the screenshot when performing drive cleaning. May I ask how I can solve this problem? Thank you.
- Novice
Hi !
First check in your tape library that the slot that may be reserved for the cleaning tape in Commvault library settings is really a cleaning tape.
Physical checks should be performed first, then raise up to the software level (Commvault/configuration).
Most of the times, the tape has no CLN barcode or sticked in the wrong side, or with wrong barcode setting.
Very few times the barcode has been sticked on a data tape.. Only physical/visual checks can confirm this.
Has cleaning already been performed multiple times and is stuck this time only ?
Or is this the first time.
Try to perform a cleaning from the tape library adminsitration interface.
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