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Aux Copy between 2 hpe storeonce catalyst -- > Status running but not progress

  • 2 February 2022
  • 2 replies
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Hi All,

for all member or technical expert, we need your advice or suggestion for problem that occours while the aux copy jobs running between 2 library HPE Catalyst with a different site.

The status “ Running “, but the progress stuck at 0%, from job logs we see statement log as below;

2685 589d 02/02 12:48:45 145 Received AuxCopy alive confirmation response
22685 589d 02/02 12:51:46 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 12:51:46 145 Received AuxCopy alive confirmation response
22685 58a7 02/02 12:51:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]
22685 589d 02/02 12:54:49 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 12:54:49 145 Received AuxCopy alive confirmation response
22685 58a7 02/02 12:56:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]
22685 589d 02/02 12:57:52 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 12:57:52 145 Received AuxCopy alive confirmation response
22685 589d 02/02 13:00:55 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 13:00:55 145 Received AuxCopy alive confirmation response
22685 58a7 02/02 13:01:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]
22685 589d 02/02 13:03:58 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 13:03:58 145 Received AuxCopy alive confirmation response
22685 58a7 02/02 13:06:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]
22685 589d 02/02 13:06:59 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 13:06:59 145 Received AuxCopy alive confirmation response
22685 589d 02/02 13:10:02 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 13:10:02 145 Received AuxCopy alive confirmation response
22685 58a7 02/02 13:11:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]
22685 589d 02/02 13:13:05 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 13:13:05 145 Received AuxCopy alive confirmation response
22685 589d 02/02 13:16:08 145 Sent alive request to AuxcpyMgr
22685 589d 02/02 13:16:08 145 Received AuxCopy alive confirmation response
22685 58a7 02/02 13:16:48 145 TPool [SdtHeadThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]

 

Nt: Please find the attachment,

Regards

Nilles

 

 

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Best answer by R Anwar 2 February 2022, 09:12

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2 replies

Userlevel 4
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Hi @Nilles 

When AuxCopy is initiated from CV, Catalyst Copy is internally created on StoreOnce.

Kindly login to source StoreOnce GUI check if you see anything in the outbound jobs. If nothing then it would indicate that Catalyst Copy is not initiated.

Also, check the HPECatalyst.txt on source MA which would log any errors with OSCLT_*

Userlevel 4
Badge +8

Additionally, please check the config required for AuxCopy b/w StoreOnce

https://documentation.commvault.com/11.24/expert/102417_configuring_auxiliary_copy_for_hpe_storeonce_catalyst_library.html