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Can't do Online Full SAP for Oracle backup


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getting the following error

Error Code: [82:172]
Description: Could not connect to the DeDuplication Database process for Store Id [44].
Source: sapdrfr7, Process: backint_oracle

 

don’t find the backing oracle process

any suggestions?
 

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Best answer by Mike Struening 25 May 2021, 16:09

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Hi @Eldan , thanks for the post!

The error is indicating a lack of connection from the Oracle client to the Media Agent that houses the deduplication database.

This can normally be addressed by setting up a persistent firewall connection from the Client to the Media Agent:

https://documentation.commvault.com/commvault/v11_sp20/article?p=7195.htm

This will ensure that there is a consistent and defined connection between the 2 servers.

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Strange, archive logs backup works just fine.

I’ll give a try, thanks :)

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Dedup is not used for archive logs backups so this is expected. 

 

Userlevel 7
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@Felipe Tenorio beat me to it!  The archive logs don’t engage the dedupe database, so you won’t see this issue when the logs run.

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Configured network tunnelling, works great.

such a great community ! :)

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Glad to hear it!  I’m definitely happy to see this community grow and thrive.  It’s corny, but this is true: there’s no community with U!

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