+3
Hello,
The customer has installed a tape library and the commcell do not detect any cleaning tape on the console. When i select Discover Cleaning Tape, i have this message “There are no new media to discover” and my setting is configured to discovered automatically the media. I see my cleaning tape on my library, but not on my Commcell console.
Do you have a solution for me?
Thank you very much!
Hello
Can you please answer the following questions so we can assist you further:
-Does the Library installed use a dedicated cleaning partition to store the Cleaning Media?
-Are you inserting the Cleaning Media directly into the Slots, or via Mail Slots?
-Have you confirmed that the Cleaning Media is in possession of a distinct barcode not defined as a data tape discovery barcode?
Documentation References:
Import/Discover Cleaning Media:
https://documentation.commvault.com/2022e/expert/10094_cleaning_media_configuration.html
Barcode Management:
https://documentation.commvault.com/2022e/expert/58035_barcode_patterns.html
Auto-Discovery Tools:
https://documentation.commvault.com/2022e/expert/58025_library_properties_media_usage.html
Regards,
Josh P.
+3
Hi Josh,
This is my answer at your question
Does the Library installed use a dedicated cleaning partition to store the Cleaning Media? No
-Are you inserting the Cleaning Media directly into the Slots, or via Mail Slots? via Mail Slots
-Have you confirmed that the Cleaning Media is in possession of a distinct barcode not defined as a data tape discovery barcode? Yes the Cleaning Meda is in possession of a distinct barcode
I test also you first URL and select “Import Cleaning Media” but i receive this message “The Media will be discovered, since the Auto-Discover option has been enabled for this library”
Regard,
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