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Commvault Backing up to Cloud - Reservation lookup

  • 20 December 2021
  • 2 replies
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Hi Team,

I am running a job to cloud and the job comes up with “Reservation lookup failure”

and

Error Code: [62:1539]
Description: [Cloud] There is a name lookup error.
Source: NZVMCVSA01, Process: CVD

 

Any thoughts on the origins of this error? It looks like something in the cloud is the issue.

 

cheers

4884  59a0  12/20 14:04:49 206728 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [5536] Clnt[NZVMCVSA01] AppType[Windows File System][33] BkpSet[defaultBackupSet] SubClnt[DDBBackup] BkpLevel[Full][1]

4884  e0    12/20 14:04:50 206728 Scheduler  Phase [4-Scan] (0,0) started on [NZVMCVSA01] in [0] second(s) - ifind.exe -j 206728 -a 2:1136 -t 1 -d NZVMCVSA01*NZVMCVSA01*8400 -r 1639710108 -ab 0 -i 1 -cs AWSSYD-COMMCELL -s "DDBBackup"  -jt 206728:4:1:0:51234  -systemFiles  -mountPath  -seb  -lf 205120 -li 0 -ls 0  -attrEx 0

4884  2d18  12/20 14:04:52 206728 Servant    Reg [Control] received. Client [NZVMCVSA01] plattype = 4. Token [206728:4:1:0:51234]

4884  38f8  12/20 14:04:54 206728 Scheduler  Phase [Completed] message received from [NZVMCVSA01] Module [FileScan] Token [206728:4:1:0:51234] restartPhase [0]

4884  38f8  12/20 14:04:54 206728 Delay Msg  successfully deleteSavedJMJobUpdateMsgByJob

4884  38f8  12/20 14:04:54 206728 JobSvr Obj Phase [4-Scan] for Backup Job Completed. Backup will continue with phase [Backup].

4884  38f8  12/20 14:04:54 206728 ArchiveMgr JMArMgr::releaseAllJobStreams() Calling CvResourceManager::releaseJobStreams(jobType=1,appType=33,logicalRelease=true)

4884  3c68  12/20 14:05:10 206728 JobSvr Obj Resource allocation failed for this job. error code [456] error string [Library [vector-backup-560876678496-frequent-lib], MediaAgent [NZVMCVSA01], Drive Pool [DrivePool(NZVMCVSA01)43], Media[]: . The device is not accessible to the MediaAgent. Please check to see if the mount path is online and configured properly.  Also verify if the mount path is accessible from the desired MediaAgents by reviewing the Sharing tab of mount path properties.

4884  3c68  12/20 14:05:15 ###### Servant    Reservation lookup. Failure list:: jobid[206728] requestid [1053895]

4884  3c68  12/20 14:05:20 ###### Servant    Reservation lookup. Failure list:: jobid[206728] requestid [1053896]

4884  3c68  12/20 14:05:25 ###### Servant    Reservation lookup. Failure list:: jobid[206728] requestid [1053897]

4884  3c68  12/20 14:05:30 ###### Servant    Reservation lookup. Failure list:: jobid[206728] requestid [1053898]

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Best answer by dude 20 December 2021, 02:42

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dude
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By searching “[Cloud] There is a name lookup error” in the knowledge base, this is what comes up. Did you take a look at the article below as well as the aditional key?

https://ma.commvault.com/Article/Details/49387

“Name: nCloudServerCertificateNameCheck Description: Allow to skip the checking of the server certificate's claimed identity for Cloud libraries by setting it to 0, default is 1. Category: MediaAgent Type: Integer Value: 0”

Damian Andre
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Thanks @dude - I think you are right on this one but it could also be some other general issues as well (incorrect URL etc.). This most commonly occurs with on-premises cloud storage deployments that are not using valid SSL certificates.

The error message could sure use some updating in either case. I’ll see if we can get that fixed up.

 

edit: I thought this looked familiar. The error message has been updating in FR26 or onwards to provide a clearer description and better guidance.

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