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error 10:64

  • 6 April 2022
  • 8 replies
  • 1960 views

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Has anyone seen the error below? I just created a new Storage Policy , associated it to the client and did the test and it is returning the following error:

 

 

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Best answer by Mike Struening RETIRED 28 April 2022, 22:12

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8 replies

Userlevel 6
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Try pinging what is crossed out from the CommServe and see if it resolves the name properly. 

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what is crossed out is just the name of the media agent

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Description: Unable to communicate with the remote machine [media-agent-name] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [Unable to resolve remote host media-agent-name to any IP family: 0xFFFFFFFE:{CQiIPAddr::GetAllByName(217)/ErrNo.-2.(Unknown error 18446744073709551614)}]. 

Userlevel 6
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If you ping it does the name resolve to an IP? This is a Windows name resolution error.

 

 

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how can i change media hostname to IP?

Userlevel 6
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it won’t let you at the media agent level, BUT if you have a file system installed on it you can change it at the file system level and that will be reflected on the media agent.

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@Aplynx I asked the security team to release port 8403, now it has the following error:
 

Unable to communicate with the remote machine [ip -media] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [Connection failed on mantis3 with these errors: 1) No direct tunnel to ip-media; 2) Timed out waiting to be patched through a tunnel].

Unable to communicate with the remote machine [ip -media] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [Connection failed on mantis3 with these errors: 1) No direct tunnel to ip-media; 2) Timed out waiting to be patched through a tunnel].

Userlevel 7
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@marcelo bernardes fernandes , sounds like there are issues with the network config.

Can you open a support case and share the incident number here?

Thanks!