Skip to main content
Solved

Every time I send an auxiliary copy to tape, it tells me that the Chunks are not available for the operating system.


Forum|alt.badge.img+1

Every time I send an auxiliary copy to tape, it tells me that the Chucks are not available for the operating system.  The end user put the MA installation path inside the drive where the backups are located, can this be the cause

Best answer by Mike Struening RETIRED

@JMherrDaat , @PedroRV were you able to get this resolved?

Based on what @JMherrDaat said, it drops connectivity once you initiate an aux Copy.  This leads me to believe there is an issue with the account that is trying to write to the drive.

View original
Did this answer your question?
If you have a question or comment, please create a topic

4 replies

Mike Struening
Vaulter
Forum|alt.badge.img+23

@PedroRV , it could be related, though we need to do some digging.

When you see an error, can you see if the chunk file in question is actually there or not?  

If not, then you’ll need to see why it was deleted.

If it is there, my initial suspicion would be that you have some Anti Virus program monitoring that folder and locking the files.

This exclusion list is worth a look:

https://documentation.commvault.com/11.25/expert/8665_recommended_antivirus_exclusions_for_windows.html


Forum|alt.badge.img+1

I note that the CV_MAGNETICS are on a route of a VM of Azure, when I present this path on the librari this appear that is online.

But after the sent the beging Data Verification or a Auxiliar Copy this apper who no accesible. 

 


Mike Struening
Vaulter
Forum|alt.badge.img+23

@JMherrDaat , @PedroRV this definitely looks strange based on the behavior.

Can you open a support case for this issue and share the case number?


Mike Struening
Vaulter
Forum|alt.badge.img+23

@JMherrDaat , @PedroRV were you able to get this resolved?

Based on what @JMherrDaat said, it drops connectivity once you initiate an aux Copy.  This leads me to believe there is an issue with the account that is trying to write to the drive.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings