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Question

How can I see in command center that an aux copy use storage accelerator or not?

  • August 26, 2025
  • 4 replies
  • 68 views
J
Byte
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Dear Community,

Perhaps anyone can answer me the following question. My customer use storage accelerator (SA)  for backups and Aux copies to cloud. Now he asked:

How can I easy see that SA was used or not?

We are at 11.36.55. First, I asked Arlie but answer seems only partly correct. I am still at the beginning to check all points Arlie told me. Java GUI is not useful in this case. It shows allegedly only results if SA is used. To make a clear statement, I always must check the log file.

In the command center, I must differentiate between backup jobs and Aux copy jobs.

Backup jobs indeed have a line: storage accelerator yes/no which is the expected behavior.

According to Arlie, there should also be a line for Aux copy jobs that clearly indicates the use of SA.

I am not able to find. Can you help?

My customer needs a clear indication on user level that shows if an aux copy uses the SA or not.

We currently analyze logs or the network traffic to get clear results which is not useful.

 

Thanks in advance for your help

 

 

 

output from Arlie

Arlie said

To determine if an Auxiliary Copy (Aux Copy) job is using Storage Accelerator in Commvault:

CommCell Console (Java GUI):

  • Review the job details for the Aux Copy job. Look for any references to "Storage Accelerator" in the job details.
  • Additionally, you can check the archmgr.log file on the CommServe for the following log entry:

    AMCS::getPlInfo110 Overriding destination MA as this is detected as CORE MA[] ONLY WITH CLOUD Library[].



    This log entry indicates that the Storage Accelerator is active for the job.

Command Center (Web UI):

  • As of current versions, the Command Center may not always display Storage Accelerator usage for Aux Copy jobs. There have been discrepancies reported where the Command Center does not show Storage Accelerator as being used, even when the CommCell Console does. This issue is addressed in maintenance release 11.36.42 and later.

Summary:

  • For the most reliable confirmation, use the CommCell Console job details and/or check the archmgr.log on the CommServe.
  • If you rely on the Command Center and do not see Storage Accelerator usage, ensure you are on a version with the relevant fix (MR 11.36.42 or later).

For more details, see:

4 replies

P
Vaulter
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  • PradeepVaulter
  • Vaulter
  • August 30, 2025

Hi ​@Joerg 
 

As of now, Command Center does not have an option to add a column for viewing Storage Accelerator usage, and we rely on logs for this information. However, if there is a requirement to view this data in the GUI or on a web page, we will need to log a case for a CMR.

J
Byte
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  • Joerg
  • Author
  • Byte
  • September 1, 2025

Hi Pradeep,

Thanks for reply but this answer open more questions. 

Your response implies that it is currently fundamentally impossible to display the use of SA in backup jobs and aux copy jobs in Command Center. For aux copies, this would mean a CMR. However, in the area of backup jobs, I value your answer that we see a StorageAcceleratorUsed Flag in job details but it is still not working.

It would be helpful if you confirm this because we currently make big efforts to analyze the output of this flag because it is permanent in status “No”(job  details for backup job) even SA should be used.

Ignoring Arlie and asking a HI (human inteligence) how can we see in logs (which log file and which keyword) if SA is used or not in 11.36?

Thx

Joerg

P
Vaulter
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  • PradeepVaulter
  • Vaulter
  • September 3, 2025

Hi ​@Joerg ,


Thank you for your response. However, I would recommend creating a support ticket so that the team can review in detail, provide guidance over a session, and share insights on the log lines. This will help in better understanding the usage information.

J
Byte
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  • Joerg
  • Author
  • Byte
  • September 3, 2025

Hi Pradeep,

I already opened an incident for AUX copy issue. If I value your last reply correct Commvault has no log file where you can see that storage accelerator is used or not. We always need to open incidents because it is allways a Individual fate where logs can show that storage accelerator is used or not.

To recap: At the moment we have no possibility to see via GUI if SA is used or not. If we need to know we should open an incident at Commvault.

I think that is not helpful for a consultant on site.

In this case it seems easier to connect on the client/MA and use external tools to find out which way the data of a backup takes. e.g. we take resource monitor (Client is a windows maschine) and watch the outgoing network traffic on the IPs to MA and Storage. If SA is used, main traffic goes directly to storage and little traffic we observed in direction to MA.

Perhaps someone else has a better suggestion to find out. 

Thanks in advance

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