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I am experiencing significant delays with my backups despite having a high speed internet connection and no antivirus interference. I am unsure what might be causing this issue and would appreciate your assistance in identifying the cause.

Could you please guide me on the best steps to diagnose the slow backup performance? 

hello @Alexis 

I recommend starting by checking the CvPerfLogAnalyze.log. You can send this log file while running a job.

The Performance Analysis Tool generates a report that identifies bottlenecks and other issues related to the job. It runs automatically as part of the "Sending Log Files for a Job" procedure in the CommCell Console. For more information, you can refer to this documentation:
https://documentation.commvault.com/v11/expert/performance_analysis_tool.html

Note:

  • The tool analyzes completed or suspended jobs.
  • It evaluates one backup job at a time.
  • It only works on jobs that have run for at least 10 minutes.

If you have any questions or need further assistance, feel free to reach out!


Best Regards,
Mohamed Ramadan
Data Protection Specialist

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Hello @Mohamed Ramadan,

Thank you for your guidance. I have analyzed the results from the CvPerfLogAnalyze.log, which are as follows:

  • Job Duration: [24, October, 24 01:54:39 ~ 26, October, 24 03:13:19] 37h:18m:40s (134,320 seconds)
  • Total Data Read: 12,395,085,000,690 bytes [11,543.82 GB] [257.79 GBPH]
  • Total Data Transfer: 2,087,595,306,936 bytes [1,944.22 GB] [2,655.24 GBPH]
  • Total Data Write: 2,086,569,795,922 bytes [1,943.27 GB] [1,152.90 GBPH]
  • Stream Count: 2

The data read metric appears to be low relative to the total data backed up.

Given that I am backing up my IBM i server using a proxy, can you confirm whether the data read reflects the transfer from the proxy to the IBM i server? Additionally, I would like to mention that my CommServe and MediaAgent are hosted on the same server.

Thank you.


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