Hi @Lubos Dvorak
Thanks for the question.
Can I just clarify one item in the log message:
Invalid hostname for this tenancy
Are you able to confirm the URI is correct for that particular tenancy? If you have multiple tenancies and applications, there may be a mis-match between them. The error suggests that maybe the URI is valid, but references a different tenant.
Thanks,
Stuart
Hi @Stuart Painter ,
Thanks for your response.
Actually I don’t know what is meant by the URI in this context Where can I find it, how can I check it, where to configure it…
Could you give me a hint?
I tried to add this cloud storage at the customer’s commcell using his tenant and in my lab using my company tenant and always got same error.
Thanks,
Lubos
I noticed issues configuring Cloud libraries from the Commcell Console.
Support told me to use Webconsole instead, and it worked for me while it failed through Commcell Console.
@Laurent
Unfortunately OneDrive cloud storage is not listed as an option in Webconsole.
You are right, I did not check as I was convinced that Cloud features would be always available in webconsole first then in Commcell console. But I was wrong, in my v11SP21FR20, I can only find the Microsoft OneDrive Cloud library in Commcell Console.
Then I only found this doc, hope it would help ?
https://documentation.commvault.com/commvault/v11/article?p=105524.htm
To troubleshoot, you might also browse the logs of the MediaAgent from which you’re trying to configure this Cloud library, and explore the Cloud-related logs, whose name start with CloudActivity- or Cloud
CV doesn’t support custom domain until sp23, if you use xxx@xxx.onmicrosoft.com for the account name and still failed then may go to the support and collect detail logs.
@Lubos Dvorak , have you had a chance to review @Ho-chi Chen ‘s reply? Let me know if it still fails and you need to open an incident (send me the case number).
Thanks!
@Mike Struening It still fails. @Ho-chi Chen is right, in FR11.23 it works like a charm but I have to keep on FR11.22.
I am afraid I am not able to get proper format of the user account name. The documentation says:
The username must be provided in the following format: username@#tenant#.onmicrosoft.com
For example: myusername@mycompanytenantmytenantname.onmicrosoft.com
Could you or anybody else help me with constructing the username, please?
I’ve tried many attempts (e.g. lubos.dvorak@companycztenantlubos_dvorak_company_cz.onmicrosoft.com etc.) but no success. My OneDrive link is https://companycz-my.sharepoint.com/personal/lubos_dvorak_company_cz/_layouts/15/onedrive.aspx
As I said, OneDrive custom domain support was only added in Sp23, if you really need it in sp22, please open an incident with Commvault support.
Confirming that the support incident has been reactivated to assist @Lubos Dvorak .
I am very satisfied with the solution that Commvault has provided. (OneDrive custom domain support backported to sp22.)
Many thanks to @Ho-chi Chen and @Mike Struening for valuable help.
I am very satisfied with the solution that Commvault has provided. (OneDrive custom domain support backported to sp22.)
Many thanks to @Ho-chi Chen and @Mike Struening for valuable help.
Our pleasure! Thank YOU for sharing with the community!!