Restore failing with error Error Code: [13:244] Description: [Media read operation failure] [Dedupe disk media] [Access to the file/media denied.]

Hi @SollyK ,

The error is a bit generic. We will have to investigate the logs to figure out what exactly is cauing this issue, therefore would request you to log an incident for this issue. Do share the affected job ID and the logs once/during the incident is created.

If it is switching from media agent 01 to Media agent 02, it is not a problem. It only means that both media agents have access to the library and system wil try to use both of them to read/write to the librray.

Regards,

Suleman

Hi Suleman

A case has been opened

Case Update: 240131-459

Job ID- 3450282

How did the case go?

I´m also interested, as i have a similar issue.

Cheers

Jan

Any update on this? We have the same issue.

Thanks,

Joe

There were some environmental factors that needed to be addressed. There isn’t a single fix for this issue, I’d recommend opening a ticket if you are looking for a resolution. 

HI Team,

I am Also getting same error, While restoring the Oracle Full database to In place location

Please find that error details

please share any solution for this issue

Error Code:[13:245]
Description :[Data reader-Internal error] Dedupe disk media ][Data Integrity validation failed for the data read from media][Advice

That’s not the same error, but the same advice applies - you’ll be better off raising it with Support. 

What was the resolution for this case ?

We are also getting same error with oracle in-place restore 

Error Code: [13:244]
Description: [Media read operation failure] [Dedupe disk media] [The file or directory is corrupted and non-readable.]
Source: ******, Process: cvd

While performing backup, I faced the same error: 13:244, We use only One media agent, and all other backups are going well, Only for selectively 2-3 clients, the backups are going to pending state with the error [media write operation failed] [Dedup Cloud Media] [Operating system failed to get a valid handle for the device.]

If someone would be able to help me understand the possible causes of the reported error, it would be helpful.

Hi everyone,

I'm encountering the same error during full VM restores. Out of three restore jobs, one completes successfully, but the other two go into a pending state for 15-20 minutes before finishing. I've raised tickets with CV support but haven't received a solution yet. This issue is happening only with DDB enabled backup. 

Please let me know if solution is available.

hi, same issue here. im trying to restore - attach disk to existing disk from the tape backup. 

case open: 

250507-578