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Popup on any change attempt: "You need to select at least one log storage policy"

Jarvis
Bit
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Weird issue here.  I’m attempting to disable an old, legacy storage policy.  However, if I try to make any change at all with this particular storage policy, I get this popup:

"You need to select at least one log storage policy" 

 

And I mean any change.  Name of the policy, retention, client association, disabling for backup, etc- they all generate this popup.  I had to move all of the clients to a different policy manually because the “reassociate all” function generated this popup too.  Deleting the policy isn’t an option because it has a copy with extended retention.  My goal is to rename the policy and disable it for backups.  Any ideas?

 

 

Best answer by Mike Struening RETIRED

First note, love the User name and avatar image.  Wonderful!

With that said, I did find something that describes your issue (it’s consistently the solution to this error).

What version are you on now?  A fix/script was released in 11.20 WinX64_11.0.0B80_119554 (Form ID 96860) with some instructions:

1) In SQL management Studio run the below query and get the affected Storage Policy ids:
SELECT * FROM archGroup WHERE logSP > 0
2) Run this qscript passing the affected SP ids as input with below command:
Qscript -f FixForStoragePolicyPropertyUpdate.sqle -i <StoragePoliyIdListWithCommaSeparated>
3) Try to open the affected SP and close it.  We should no longer see any error.
4) Rerun the query in step 1 and make sure no results returned

If you aren’t comfortable with the above, feel free to open a support case and reference this thread.

 

 

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    9 replies

    dude
    Byte
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    • dude
    • Byte
    • 319 replies
    • April 30, 2021

    Can you check EvMgrS.log and see what it tells you? If you need more details crank that up to maybe 3 run the steps to the error again and see what it says? Then return the log to the default.

    Also, I have seen something similar and in my case it had been a while since I last restarted the CV Services and doing so, fixed my issue. Have you tried that?

    Jarvis
    Bit
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    • Jarvis
    • Author
    • Bit
    • 3 replies
    • April 30, 2021

    I looked at the EvMgrS.log, but it didn’t catch anything.  We have a weekly patch cycle, so the Commserve services get restarted once a week, and the Commserve itself is rebooted once or twice a month.

    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    First note, love the User name and avatar image.  Wonderful!

    With that said, I did find something that describes your issue (it’s consistently the solution to this error).

    What version are you on now?  A fix/script was released in 11.20 WinX64_11.0.0B80_119554 (Form ID 96860) with some instructions:

    1) In SQL management Studio run the below query and get the affected Storage Policy ids:
    SELECT * FROM archGroup WHERE logSP > 0
    2) Run this qscript passing the affected SP ids as input with below command:
    Qscript -f FixForStoragePolicyPropertyUpdate.sqle -i <StoragePoliyIdListWithCommaSeparated>
    3) Try to open the affected SP and close it.  We should no longer see any error.
    4) Rerun the query in step 1 and make sure no results returned

    If you aren’t comfortable with the above, feel free to open a support case and reference this thread.

     

     

    https://www.linkedin.com/in/michael-struening
    dude
    1 person likes this
    • dude
      dude
    Jarvis
    Bit
    Forum|alt.badge.img+1
    • Jarvis
    • Author
    • Bit
    • 3 replies
    • April 30, 2021

    Ha! Thanks, Mike.

    We’re currently on SP16.72 so hopefully this will work with my version.  I will definitely give this a shot, but I need to bow to the gods of Change Control first before I can get my hands dirty.  Thank you both for your help! I’ll reply back with the results once this all goes through.

    dude
    1 person likes this
    • dude
      dude
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    The gods are mighty, even for Iron Man’s jovial butler!

    If it doesn’t work, reply back here and I’ll jump on and reply!

    https://www.linkedin.com/in/michael-struening
    byates
    Vaulter
    Forum|alt.badge.img+3
    • byatesVaulter
    • Vaulter
    • 19 replies
    • May 6, 2021

    We were able to fix it on a remote session using the script FixForStoragePolicyPropertyUpdate.sqle

    Mike Struening
    Jarvis
    2 people like this
    • Mike Struening
      Mike Struening
    • Jarvis
      Jarvis
    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    Thank you, my dear friend Mr. Yates, Jr!

    https://www.linkedin.com/in/michael-struening
    byates
    1 person likes this
    • byates
      byates
    T
    Bit
    Forum|alt.badge.img

    Howdy,

     

    Can any one advise on how to get this qscript?  I have this exact problem and think this would be a great fix, but need the fix script.

     

    Cheers

     

    Thomas

    Mike Struening
    Vaulter
    Forum|alt.badge.img+23

    Hey @Thom Moran of the Clan Moran (man, I love that name)!

    If it isn’t in the Commserve’s Base folder, then you likely have to contact Support to get a copy. 

    https://www.linkedin.com/in/michael-struening

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