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Client upgrade successful from console but not reflecting on client OS

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Hi guys, 

 

Recently, we upgraded our CommCell environment, from one of the clients, the upgrade passed successfully, on the CommCell console, the new version is showed up, but on the client side, when checking the commvault services status, we found out that it’s the old version that is still showed up comparing to the other clients.

 

We tried restarting services, but, the issue remained.

Any suggestion to clear this issue ? Is there some sort of cache on the clients to be cleared, or anything else ?

 

Regards.

Best answer by christopherlecky

Have you tried deconfiguring and reconfiguring the client?

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8 replies

Aplynx
Vaulter
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  • AplynxVaulter
  • Vaulter
  • 291 replies
  • May 4, 2022

Can you see what the updateinfo.log file says was the last installed update on the client? Should be towards the bottom.

Liam
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Aplynx wrote:

Can you see what the updateinfo.log file says was the last installed update on the client? Should be towards the bottom.

Thanks, @Aplynx for your feedback, will check again the logs.

Mike Struening
1 person likes this
  • Mike Struening
    Mike Struening
Mike Struening
Vaulter
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@Commvault Engineer , following up on this one.  anything turn up to help you solve this one?

Thanks!

https://www.linkedin.com/in/michael-struening
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Mike Struening wrote:

@Commvault Engineer , following up on this one.  anything turn up to help you solve this one?

Thanks!

Unfortunately, we still didn’t get the chance to be able to check the logs, due to customer unavailability.

Will update on this once we’ve something concrete.

Thanks again for your support!

 

Mike Struening
Vaulter
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Always!

We’ll be here when you’re ready 🤓

https://www.linkedin.com/in/michael-struening
christopherlecky
Byte
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Have you tried deconfiguring and reconfiguring the client?

I blame auto-correct for all misspellings, grammatical errors, and half-baked opinions.
C
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Mike Struening wrote:

Always!

We’ll be here when you’re ready 🤓

Thanks a lot Mike :)

C
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christopherlecky wrote:

Have you tried deconfiguring and reconfiguring the client?

Thanks, @christopherlecky, for the suggestion, will try it out !

christopherlecky
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  • christopherlecky
    christopherlecky

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