Hello,
we tried today to upgrade our Commvault environment from version 11.24.43 to 11.28.6. After the pre-check the installation aborts with the message "Entry Point Not Found".
I have uploaded screenshots.
Does anyone know how we can solve this problem ?
In the logs you can find the following.
DatabaseUpgrade.log:
1876 2fac 07/04 13:09:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
1876 2fac 07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL
1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:20 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:20 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
1876 2fac 07/04 13:09:20 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
1876 2fac 07/04 13:09:21 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [DM2] is [-1073741511]
1876 2fac 07/04 13:09:21 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [WFEngine] is [-1073741511]
1876 2fac 07/04 13:09:22 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CVCloud] is [-1073741511]
1876 2fac 07/04 13:09:23 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [HistoryDB] is [-1073741511]
1876 2fac 07/04 13:09:24 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [ResourceMgrDB] is [-1073741511]
1876 2fac 07/04 13:09:24 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CacheDB] is [-1073741511]
1876 2fac 07/04 13:09:25 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [AppStudioDB] is [-1073741511]
1876 2fac 07/04 13:09:25 ### CVDBUPGRADEWRAPPER() - Failed to do DBBackup using using SQL. Return Code [2]
1876 2fac 07/04 13:09:25 ### CVDBUPGRADEWRAPPER() - Return Code [2]
12332 28a8 07/04 13:11:27 ### CVDBUPGRADEWRAPPER() - TakeOnlyDBBackup Command Passed
12332 28a8 07/04 13:11:27 ### CVDBUPGRADEWRAPPER() - SkipDBList Option Passed
12332 28a8 07/04 13:11:27 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
12332 28a8 07/04 13:11:41 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:41 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
12332 28a8 07/04 13:11:42 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
12332 28a8 07/04 13:11:42 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [DM2] is [-1073741511]
12332 28a8 07/04 13:11:43 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [WFEngine] is [-1073741511]
12332 28a8 07/04 13:11:43 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CVCloud] is [-1073741511]
12332 28a8 07/04 13:11:44 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [HistoryDB] is [-1073741511]
12332 28a8 07/04 13:11:44 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [ResourceMgrDB] is [-1073741511]
12332 28a8 07/04 13:11:45 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CacheDB] is [-1073741511]
12332 28a8 07/04 13:11:45 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [AppStudioDB] is [-1073741511]
12332 28a8 07/04 13:11:45 ### CVDBUPGRADEWRAPPER() - Failed to do DBBackup using using SQL. Return Code [2]
12332 28a8 07/04 13:11:45 ### CVDBUPGRADEWRAPPER() - Return Code [2]
17296 7368 07/04 13:20:49 ### CVDBUPGRADEWRAPPER() - TakeOnlyDBBackup Command Passed
17296 7368 07/04 13:20:49 ### CVDBUPGRADEWRAPPER() - SkipDBList Option Passed
17296 7368 07/04 13:20:49 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
17296 7368 07/04 13:20:58 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:58 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
17296 7368 07/04 13:20:59 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
17296 7368 07/04 13:21:00 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [DM2] is [-1073741511]
17296 7368 07/04 13:21:00 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [WFEngine] is [-1073741511]
17296 7368 07/04 13:21:01 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CVCloud] is [-1073741511]
17296 7368 07/04 13:21:02 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [HistoryDB] is [-1073741511]
17296 7368 07/04 13:21:02 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [ResourceMgrDB] is [-1073741511]
17296 7368 07/04 13:21:03 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CacheDB] is [-1073741511]
17296 7368 07/04 13:21:03 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [AppStudioDB] is [-1073741511]
17296 7368 07/04 13:21:03 ### CVDBUPGRADEWRAPPER() - Failed to do DBBackup using using SQL. Return Code [2]
17296 7368 07/04 13:21:03 ### CVDBUPGRADEWRAPPER() - Return Code [2]
16540 2818 07/04 13:21:54 ### CVDBUPGRADEWRAPPER() - TakeOnlyDBBackup Command Passed
16540 2818 07/04 13:21:54 ### CVDBUPGRADEWRAPPER() - SkipDBList Option Passed
16540 2818 07/04 13:21:54 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:01 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
16540 2818 07/04 13:22:01 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL
16540 2818 07/04 13:22:01 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:01 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:01 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:01 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:02 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:02 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:02 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:02 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
16540 2818 07/04 13:22:03 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
16540 2818 07/04 13:22:03 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [DM2] is [-1073741511]
16540 2818 07/04 13:22:04 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [WFEngine] is [-1073741511]
16540 2818 07/04 13:22:04 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CVCloud] is [-1073741511]
16540 2818 07/04 13:22:05 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [HistoryDB] is [-1073741511]
16540 2818 07/04 13:22:05 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [ResourceMgrDB] is [-1073741511]
16540 2818 07/04 13:22:06 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CacheDB] is [-1073741511]
16540 2818 07/04 13:22:06 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [AppStudioDB] is [-1073741511]
16540 2818 07/04 13:22:06 ### CVDBUPGRADEWRAPPER() - Failed to do DBBackup using using SQL. Return Code [2]
16540 2818 07/04 13:22:06 ### CVDBUPGRADEWRAPPER() - Return Code [2]
13296 6c 07/04 13:23:17 ### CVDBUPGRADEWRAPPER() - TakeOnlyDBBackup Command Passed
13296 6c 07/04 13:23:17 ### CVDBUPGRADEWRAPPER() - SkipDBList Option Passed
13296 6c 07/04 13:23:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
13296 6c 07/04 13:23:52 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:23:52 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.
13296 6c 07/04 13:24:13 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]
13296 6c 07/04 13:24:17 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [WFEngine] is [-1073741511]
13296 6c 07/04 13:24:18 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CVCloud] is [-1073741511]
13296 6c 07/04 13:24:18 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [HistoryDB] is [-1073741511]
13296 6c 07/04 13:24:21 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CacheDB] is [-1073741511]
13296 6c 07/04 13:24:21 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [AppStudioDB] is [-1073741511]
13296 6c 07/04 13:24:26 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [DM2] is [-1073741511]
13296 6c 07/04 13:24:26 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [ResourceMgrDB] is [-1073741511]
13296 6c 07/04 13:24:26 ### CVDBUPGRADEWRAPPER() - Failed to do DBBackup using using SQL. Return Code [2]
13296 6c 07/04 13:24:26 ### CVDBUPGRADEWRAPPER() - Return Code [2]
Install.log:
15464 4 07/04 13:23:05 ### ### ### - Instance log path: C:\Program Files\Commvault\ContentStore\Log Files
15464 4 07/04 13:23:05 ### ### ### - The setup is running in non-bootstrap mode
15464 4 07/04 13:23:05 ### ### ### - ##########################################################################
15464 4 07/04 13:23:05 ### ### ### - ## Installation STARTED ##
15464 4 07/04 13:23:05 ### ### ### - ##########################################################################
15464 4 07/04 13:23:05 ### ### ### - Media Version:[11.28.0], Feature Release:[28], TransactionId:[4489590]
15464 4 07/04 13:23:05 ### ### ### - CommandLine: "E:\SoftwareCache\CVMedia\11.0.0\SP28_4489590_R1081\Windows\Setup.exe" -burn.unelevated BurnPipe.{BDE95D95-B2EA-4CE8-BE2E-46B50769BE76} {C8304CC8-310D-4843-94AC-A010F4FD7F88} 15544
15464 4 07/04 13:23:05 ### ### ### - The setup is launched by EOS\Adminser with Administrator privilege
15464 4 07/04 13:23:05 ### ### ### - Unfinished install detected ...
15464 4 07/04 13:23:05 ### ### ### - The version being installed: 11.28.0 is same as the previously used version: 11.28.0.
15464 4 07/04 13:23:05 ### ### ### - Detected unfinished upgrade.
15464 4 07/04 13:23:05 ### ### ### - Showing dialog : ResumeInstallViewModel .......
15464 4 07/04 13:23:08 ### ### ### - Starting resume install steps...
15464 4 07/04 13:23:08 ### ### ### - Selected instance: [Instance001].
15464 4 07/04 13:23:08 ### ### ### - Dialog:[Welcome to Commvault setup], UserAnswer:[Resume install].
15464 4 07/04 13:23:08 ### ### ### - Showing dialog : CheckLaunchRequirementViewModel .......
15464 10 07/04 13:23:08 ### ### ### - Machine is running windows OS version 10.0.14393
15464 4 07/04 13:23:08 ### ### ### - Showing dialog : CheckPrerequisitesViewModel .......
15464 4 07/04 13:23:08 ### ### ### - Installed SQL Server instance [Commvault] version:[13.0.6419.1].
15464 4 07/04 13:23:08 ### ### ### - Installed SQL Server instance [Commvault] version:[13.0.6419.1].
15464 4 07/04 13:23:08 ### ### ### - Required SQL edition:[Standard].
15464 4 07/04 13:23:08 ### ### ### - Required SQL Server version:[12.0.2000.8].
15464 4 07/04 13:23:08 ### ### ### - Required SQL Server version name:[SQL Server 2014].
15464 4 07/04 13:23:08 ### ### ### - Fresh install SQL Server version:[15.0.2000.5].
15464 4 07/04 13:23:08 ### ### ### - Removing VCRedist_2017_win32 as it is not applicable for this OS.
15464 4 07/04 13:23:08 ### ### ### - Set IISServerRoles_InstallCondition=no for Feature Release or Repair install
15464 4 07/04 13:23:08 ### ### ### - Set IISServerRoles2012_InstallCondition=no for Feature Release or Repair install
15464 4 07/04 13:23:08 ### ### ### - DotNetCore version found in Source DVD 6.0.1
15464 4 07/04 13:23:09 ### ### ### - DotNetCoreWindowsHosting package is required
15464 1 07/04 13:23:09 ### ### ### - Checking if required third-party packages are installed...
15464 4 07/04 13:23:09 ### ### ### - Selected Third party softwares to install: [IISServerRoles2012, DotNetCoreWindowsHosting, Python_X64, PythonModules].
15464 4 07/04 13:23:09 ### ### ### - Showing dialog : ShutdownViewModel .......
15464 10 07/04 13:23:09 ### ### ### - Checking for non explorer processes locking Explorer-plugin binaries
15464 10 07/04 13:23:17 ### ### ### - Taking FULL backup of the databases
15464 10 07/04 13:23:17 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\DatabaseUpgrade.log] for granular details
15464 10 07/04 13:24:26 ### ### ### - Warning: ["C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\CvDBUpgradeWrapper.exe" -instance Instance001 -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" -TakeOnlyDBBackup -DBBackupLevel FULL -SkipDBList 817] exit code 2
15464 10 07/04 13:24:26 ### ### ### - Set application exit code=[Failed]
Kind Regards
Thomas
Solved
Commvault Upgrade failed (DatabaseUpgrade.exe - Entry Point Not Found)
Best answer by Jos Meijer
It seems to me that there is a corruption within the installation files.
Have you tried downloading a new media kit, does it have the same issue?
+17- Commvault Certified Expert
- 638 replies
- Answer
It seems to me that there is a corruption within the installation files.
Have you tried downloading a new media kit, does it have the same issue?
+23- Vaulter
- 1301 replies
Jos Meijer wrote:
It seems to me that there is a corruption within the installation files.
Have you tried downloading a new media kit, does it have the same issue?
Correct - there is some mismatch between the executable and DLLs. I would certainly download a new copy of 11.28 and try again.
1 person likes this
Hello,
Thank you for the response.
I will download the media kit again and try again. I'll report back later today if the problem is gone.
Kind Regards
Thomas
1 person likes this
Hello,
Since we encountered problems with the media agents and the object storage mapped to them during the upgrade, I put the logs in a ticket. The ticket number is: 220704-170.
The problem with the aborted installation could be solved by downloading the media kit again.
Kind Regards
Thomas
+14Hello, in my case failure from 11.24 to 11.28, the solution from Commvault Support (Incident 230609-330) was simply to resume the upgrade from the following path:
C:\Program Files\Commvault\ContentStore\SW\CVMedia\11.0.0\SP28_4489590_R1081\Windows
In my case the problem was in SQL upgrade, so right after run setup.exe as administrator, the CommServe upgrade completed!
No need to reinstall / install CommServe from DR backup in my case!
I hope that helped !
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