CommServe license validity check failed

extract from the logs

6780  1     01/09 11:42:21 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's maxWorkerThreads = [32767], maxIOThreads = [1000], PID [6780], ProcessName = [CSRecoveryAssistant].
6780  1     01/09 11:42:21 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - Setting CLR ThreadPool's maxWorkerThreads = [1000], maxIOThreads = [1000] PID = [6780], ProcessName = [CSRecoveryAssistant].
6780  1     01/09 11:42:21 ### ### ### -  
6780  1     01/09 11:42:21 ### ### ### - *******************B E G I N***************************
6780  1     01/09 11:42:21 ### ### ### - Application started in command line mode
6780  1     01/09 11:42:21 ### ### ### - Logged in user name is 
6780  1     01/09 11:42:21 ### ### ### - Command line arguments received : -operation Recovery -skipdump 
6780  1     01/09 11:42:21 ### ### ### - Stopping the services ...
6780  1     01/09 11:42:21 ### ### ### - Launching GxAdmin.exe -consoleMode -stopsvcgrp All
6780  1     01/09 11:42:21 ### ### ### - Executing process: [GxAdmin.exe]
6780  1     01/09 11:42:28 ### ### ### - Execution of process [GxAdmin.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:28 ### ### ### - Successfully stopped the services
6780  1     01/09 11:42:28 ### ### ### - Service [W3SVC] status : Running
6780  1     01/09 11:42:28 ### ### ### - Stopping service W3SVC ...
6780  1     01/09 11:42:28 ### ### ### - Stopped service W3SVC.
6780  1     01/09 11:42:28 ### ### ### - Service HTTPFilter does not exist. Error Service HTTPFilter was not found on computer '.'.
6780  1     01/09 11:42:28 ### ### ### - Service IISAdmin does not exist. Error Service IISAdmin was not found on computer '.'.
6780  1     01/09 11:42:28 ### ### ### - No database has been upgraded in this session. Identifying the installed databases.
6780  1dd0  01/09 11:42:28 ### Cvcl::init() - CVCL: Running in FIPS Mode
6780  1     01/09 11:42:29 ### ### ### - Upgrading database cachedb
6780  1     01/09 11:42:29 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname cachedb -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:29 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:29 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:29 ### ### ### - Successfully upgraded database cachedb
6780  1     01/09 11:42:29 ### ### ### - Upgrading database historydb
6780  1     01/09 11:42:29 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname historydb -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:29 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:30 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:30 ### ### ### - Successfully upgraded database historydb
6780  1     01/09 11:42:30 ### ### ### - Upgrading database resourcemgrdb
6780  1     01/09 11:42:30 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname resourcemgrdb -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:30 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:30 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:30 ### ### ### - Successfully upgraded database resourcemgrdb
6780  1     01/09 11:42:30 ### ### ### - Upgrading database commserv
6780  1     01/09 11:42:30 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname CommServer -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:30 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:31 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:31 ### ### ### - Successfully upgraded database commserv
6780  1     01/09 11:42:31 ### ### ### - Upgrading database dm2
6780  1     01/09 11:42:31 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname dm2 -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:31 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:32 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:32 ### ### ### - Successfully upgraded database dm2
6780  1     01/09 11:42:32 ### ### ### - Upgrading database wfengine
6780  1     01/09 11:42:32 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname wfengine -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:32 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:32 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:32 ### ### ### - Successfully upgraded database wfengine
6780  1     01/09 11:42:32 ### ### ### - Upgrading database cvcloud
6780  1     01/09 11:42:32 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname cvcloud -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:32 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:33 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:33 ### ### ### - Successfully upgraded database cvcloud
6780  1     01/09 11:42:33 ### ### ### - Upgrading database appstudiodb
6780  1     01/09 11:42:33 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname appstudiodb -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:33 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:33 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:33 ### ### ### - Successfully upgraded database appstudiodb
6780  1     01/09 11:42:33 ### ### ### - Upgrading database usagehistorydb
6780  1     01/09 11:42:33 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname usagehistorydb -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
6780  1     01/09 11:42:33 ### ### ### - Executing process: [DatabaseUpgrade.exe]
6780  1     01/09 11:42:34 ### ### ### - Execution of process [DatabaseUpgrade.exe] completed successfully. Exit code [0]
6780  1     01/09 11:42:34 ### ### ### - Successfully upgraded database usagehistorydb
6780  1     01/09 11:42:34 ### ### ### - Synchronizing configuration between CommServe and restored database
6780  1     01/09 11:42:34 ### ### ### - Updating PatchUpdateAgentInfo table
6780  1     01/09 11:42:34 ### ### ### - Successfully updated PatchUpdateAgentInfo table
6780  1     01/09 11:42:34 ### ### ### - Creating CommServe CLR functions
6780  1     01/09 11:42:36 ### ### ### - Successfully created CommServe CLR functions
6780  1     01/09 11:42:36 ### ### ### - Replacing client information in CommServe database from registry
6780  1     01/09 11:42:36 ### ### ### - Successfully replaced client information in CommServe database from registry
6780  1     01/09 11:42:36 ### ### ### - Disabling ROMS Agent
6780  1     01/09 11:42:36 ### ### ### - Successfully disabled ROMS Agent
6780  1     01/09 11:42:36 ### ### ### - Replacing job results folder in CommServe database from registry
6780  1     01/09 11:42:36 ### ### ### - Successfully replaced job results folder in CommServe database from registry
6780  1     01/09 11:42:36 ### ### ### - Updating host name in Metrics URL in CommServe database from registry
6780  1     01/09 11:42:36 ### ### ### - Successfully replaced host name in Metrics URL in CommServe database from registry
6780  1     01/09 11:42:36 ### ### ### - Handling Cross OS CSDB restore
6780  1     01/09 11:42:36 ### ### ### - Same OS restore, does not require any extran handling
6780  1     01/09 11:42:36 ### ### ### - Successfully handled cross OS CSDB restore
6780  1     01/09 11:42:36 ### ### ### - Successfully synchronized configuration between CommServe and restored database
6780  1     01/09 11:42:36 ### ### ### - Performing post recovery operations
6780  1     01/09 11:42:36 ### ### ### - Updating and syncing software cache information
6780  1     01/09 11:42:36 ### ### ### - Error: SoftwareCache user is not set. Object reference not set to an instance of an object.
6780  1     01/09 11:42:36 ### ### ### - Error: SoftwareCache pwd is not set. Object reference not set to an instance of an object.
6780  1     01/09 11:42:36 ### ### ### - Synchronize software cache information in database
6780  1dd0  01/09 11:42:36 ### DBBase-SQL() - dbmethods.cpp:1410, DB Layer will use [Exec] access by default. Use SetAdminAccess API for on demand Admin access.
6780  1dd0  01/09 11:42:36 ### DetectNativeClient() - Found reg key [SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI11]. Using driver [SQL Server Native Client 11.0].
6780  1dd0  01/09 11:42:37 ### isCCSDbEnabled() - Use CCSDb Enabled [0] IsCloudLaptop [0] IsFSCoreLaptop [0]
6780  1dd0  01/09 11:42:38 ### [SyncCacheAndDB] Starting SyncCacheAndDB.
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [Windows]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [WinX64]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [solaris]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [hp]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [aix]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [freebsd]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [osf]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [darwin]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [irix]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [aix-ppc]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-x86]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-x8664]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-ppc64]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-s390]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-ia64]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [hp-ia64]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [hp-risc]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [sol-sparc]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [sol-x8664]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [dwn-x86]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [fbsd-x86]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [fbsd-x8664]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [dwn-x8664]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [aix-ppc-32]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-s390-31]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [sol-sparc-x86]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [sol-x86]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-ppc64-le]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [aix52-32]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [linux-arm64]
6780  1dd0  01/09 11:42:38 ### GetCacheContentsFromFolderStruct() - No feature release found in cache for OS [dwn-arm64]
6780  1dd0  01/09 11:42:39 ### [SetCacheValidity] inSyncWithCS = [true]  syncupMode = [SyncUpdatesAndPackages]
6780  1dd0  01/09 11:42:39 ### [SyncCacheAndDB] SyncCacheAndDB successful
6780  1dd0  01/09 11:42:39 ### [SyncCacheAndDB] Setting all the remote cache status to invalid so that the sync will be performed.
6780  1dd0  01/09 11:42:39 ### [SetUpdateAgentCacheStatus]() - Setting the Package and Update Cache Status for all the updateAgents to [Invalid]
6780  1dd0  01/09 11:42:39 ### [SetUpdateAgentCacheStatus]() - Setting the the PatchMultiCache status for all the updateAgents to [Invalid]
6780  1dd0  01/09 11:42:39 ### [SyncCacheAndDB] Updating baseline status for all clients in the commcell.
6780  1dd0  01/09 11:42:39 ### [SyncCacheAndDB]() - Successfully updated the baseline status for all the clients in the commCell.
6780  1     01/09 11:42:39 ### ### ### - Successfully synchronized software cache information in database
6780  1     01/09 11:42:39 ### ### ### - Successfully updated and synced software cache information
6780  1     01/09 11:42:39 ### ### ### - Enabling force syncup at service startup
6780  1     01/09 11:42:39 ### ### ### - Successfully enabled force syncup at service startup
6780  1     01/09 11:42:39 ### ### ### - Updating Online CCS Laptop Clients to Reload CCSDb
6780  1     01/09 11:42:39 ### ### ### - Successfully created CCS LOAD Work Queue Request
6780  1     01/09 11:42:39 ### ### ### - Inserting Work token to update additional setting
6780  1     01/09 11:42:39 ### ### ### - Successfully inserted Work token to update additional setting
6780  1     01/09 11:42:39 ### ### ### - Registry[lastSystemStoredTime] not found:No value exists with that name.
6780  1     01/09 11:42:39 ### ### ### - Calling stored procedure to reset runtimes for schedules post failover
6780  1     01/09 11:42:39 ### ### ### - Retrieved error code [0], error string [] from database
6780  1     01/09 11:42:39 ### ### ### - Successfully reset run time for schedules. 
6780  1     01/09 11:42:39 ### ### ### - Retrieved GxGlobalParam[SQLCredentialsForCSDB]:[3793f7a9f3fbf7d04455b09f00cbbd8bec596e7a23f6efef60c33e97ee4a3bd54db80a8c5b7f7f33c1136143bc881556f09fc894b96cbcec83226592ff9b9fc2a] from database
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pACCESS-8aa202e97891837ebb6f1f09fc0c46d5c28904c90446c88c19da017cc4cb17bb9d500b84e33ca635d4229f65bb9ed2df75c260a965ebeef1aa1abfe8ce2fd64ea
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pDM2ACCESS-8aa202e97891837ebb6f1f09fc0c46d5c28904c90446c88c19da017cc4cb17bb9d500b84e33ca635d4229f65bb9ed2df75c260a965ebeef1aa1abfe8ce2fd64ea
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pWFACCESS-8aa202e97891837ebb6f1f09fc0c46d5c28904c90446c88c19da017cc4cb17bb9d500b84e33ca635d4229f65bb9ed2df75c260a965ebeef1aa1abfe8ce2fd64ea
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pCLOUDACCESS-8aa202e97891837ebb6f1f09fc0c46d5c28904c90446c88c19da017cc4cb17bb9d500b84e33ca635d4229f65bb9ed2df75c260a965ebeef1aa1abfe8ce2fd64ea
6780  1     01/09 11:42:39 ### ### ### - Retrieved GxGlobalParam[SQLExecCredentialsForCSDB]:[3b53c9bc8df4b4bdacbd93454757c70e5ce0c9b28b4bd32a7109e2a03abb7fc0ed278b85195dd91741a01e63a65dc7f07718c484860131e12348f544c994ca828] from database
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pEXECACCESS-8d7a6c6f64d8cc5b4deafe067956e7d46526785a03c0e3c230693c19264975591487adcec591e501275a540a229e387746050f6ab11a0b8b278dcecfb0f4b0ada
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pWFEXECACCESS-8d7a6c6f64d8cc5b4deafe067956e7d46526785a03c0e3c230693c19264975591487adcec591e501275a540a229e387746050f6ab11a0b8b278dcecfb0f4b0ada
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pDM2EXECACCESS-8d7a6c6f64d8cc5b4deafe067956e7d46526785a03c0e3c230693c19264975591487adcec591e501275a540a229e387746050f6ab11a0b8b278dcecfb0f4b0ada
6780  1     01/09 11:42:39 ### ### ### - Updated DataBase Registry : pCLOUDEXECACCESS-8d7a6c6f64d8cc5b4deafe067956e7d46526785a03c0e3c230693c19264975591487adcec591e501275a540a229e387746050f6ab11a0b8b278dcecfb0f4b0ada
6780  1     01/09 11:42:39 ### ### ### - Registry values [nMongoPort=27017] [sMongoInstance=ratchet] [pMongoAccess=3590a8f49b9a93a20908e1c75ab8e7148b583bbd406f3cc7aa9bc214af0d3b4631e14e2c1266ba8720ac0cc5bfcddee5e3144a120bfecb7bb].
6780  1     01/09 11:42:40 ### ### ### - Finished writing MongoDB settings in database.
6780  1     01/09 11:42:40 ### ### ### - Replacing CommServe GUID in registry from database
6780  1     01/09 11:42:40 ### ### ### - Retrieved CommServe GUID [2F8B9A6E-D2EF-4DFC-BDC2-C9096CF6775C] from database
6780  1     01/09 11:42:40 ### ### ### - Successfully replaced CommServe GUID in registry from database
6780  1     01/09 11:42:40 ### ### ### - Successfully completed post recovery operations
6780  1     01/09 11:42:40 ### ### ### - Service [W3SVC] status : Stopped
6780  1     01/09 11:42:40 ### ### ### - Starting service W3SVC ...
6780  1     01/09 11:42:40 ### ### ### - Started service W3SVC.
6780  1     01/09 11:42:40 ### ### ### - Service HTTPFilter does not exist. Error Service HTTPFilter was not found on computer '.'.
6780  1     01/09 11:42:40 ### ### ### - Service IISAdmin does not exist. Error Service IISAdmin was not found on computer '.'.
6780  1     01/09 11:42:40 ### ### ### - Retrieved CommServe host name [cv.bath.ac.uk] from database
6780  1     01/09 11:42:40 ### ### ### - Retrieved CommServe client name [cv] from database
6780  1dd0  01/09 11:42:40 ### CVSimpleDB::SQLINFO() - INFO: [Login failed for user 'sqlexec_cv'.] [RecNum:1, State:28000, NativeErr:18456, Severity:-1, Spid:-1] 
6780  1dd0  01/09 11:42:40 ### CVSimpleDBConnObject::OpenSQLConnectionUsingSQLNativeClient() - Connecting to the database failed - error returned was: INFO: [Login failed for user 'sqlexec_cv'.] [RecNum:1, State:28000, NativeErr:18456, Severity:-1, Spid:-1] 
6780  1dd0  01/09 11:42:40 ### OpenSQLConnectionUsingSQLNativeClient() - Reading database registry entries again as error is [22].
6780  1dd0  01/09 11:42:40 ### DBBase-SQL() - dbconnect.cpp:223, Unable to open new connection with SQL. Attempt [1/5]. Error [INFO: [Login failed for user 'sqlexec_cv'.] [RecNum:1, State:28000, NativeErr:18456, Severity:-1, Spid:-1] ].
6780  1dd0  01/09 11:42:40 ### DBBase-SQL() - dbconnect.cpp:229, Will retry in [1] seconds.
6780  1dd0  01/09 11:42:41 ### DBBase-SQL() - dbconnect.cpp:242, Successfully connected to SQL in [2] attempts.
6780  1     01/09 11:42:42 ### ### ### - CommServe license validity check failed. Error []
6780  1     01/09 11:42:42 ### ### ### - Error: License activation is required. Please provide a valid license file
6780  1     01/09 11:42:42 ### ### ### - Exit Code [1]
6780  1     01/09 11:42:42 ### ### ### - *********************E X I T***************************
 

hi, checking the logs it looks like you have a problem with the sqlexec_cv user. what cause the login failing.

So i would suggest to check that first.

@jargo19 so you are trying to perform a DR restore with a DB copy of a Commcell running 11.20 to a fresh installed 11.28? 

Hi, I am trying to upgrade commcell from 11.20 to 11.28. The 11.20 is running on server 2012 and SQL 2012. The new box I am installing 11.28 is running Server 2019 and SQL 2019. I exported the DB from the old commcell and shut down the old server. Following the notes from CommServe Hardware Refresh Overview (commvault.com) I tried to install commcell on the new server and import the old database. everything went fine till i got that error from the LOG which i shared. 

@jargo19 Well I do expect that you will have to use the same software version, so both feature release and maintenance release aligned on the new system. You can't just load a database from an older version on a server with a newer version without upgrading the database. Hence I would upgrade your current installation from 11.20 to 11.28 on the existing system and then perform the hardware refresh procedure. Personally I would go for the second procedure → "Install the CommServe Software, and then Restore the Database".