Hi,
Running CV 11.32.6 on prem.
We’re trying to install the MSSQL Agent from Commvault. We managed to get to 90% and then it failes. Reviewing the log for the job doesn’t give us any leads. Please see below.
The server has been restarted several times.
SQL server is on it’s latest CU.
Any one that got any idea?
Log:
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Machine : commserve-server
File : JobManager.log
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2988 23f8 10/03 16:01:34 5462339 Servant [---- IMMEDIATE AUTOMATIC INSTALL CLIENT REQUEST ----]
2988 23f8 10/03 16:01:34 5462339 JobSvr Obj Skipping Discover phase because auto discovery option is not set.
2988 440c 10/03 16:01:34 5462339 Scheduler Phase [2-Install Client] (0,0) started on [commserve-server.yy.yy] in [0] second(s) - DistributeUpdates.exe -j 5462339 -a 28449 -jt 5462339:2:1:0:0:11277 -install -CCNumber 2
2988 1e9c 10/03 16:01:37 5462339 Servant Reg [Control] received. Client [commserve-server] plattype = 1. Token [5462339:2:1:0:0:11277]
2988 3508 10/03 16:05:41 5462339 Scheduler Set pending cause [Install Software Failed]::Client [commserve-server] Application [DistributeSoftware] Message Id [1140850839] Error code [68:151] RCID [0] ReservationId [0]. Level [0] flags [0] id [0] overwrite [0] append [0] CustId[0].
2988 4c58 10/03 16:05:41 5462339 Scheduler Job [Failed] message received from [commserve-server.yy.yy] Module [DistributeSoftware] Token [5462339:2:1:0:0:11277] restartPhase [0]
2988 4c58 10/03 16:05:41 5462339 JobSvr Obj Phase [2-Install Client] for Admin Job Failed and cannot be restarted.
2988 4c58 10/03 16:05:41 5462339 Scheduler -> FAILED <- (WHOLE JOB) Completed JobType[Install Software] CompletionStatus[Failed]
2988 39a4 10/03 16:05:41 5462339 Post Actions Failed to get attribute [InstallJobId] from App_ClientProp table with errorCode: [0]
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Machine : commserve-server
File : DistributeSoftware.log
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9104 5a84 10/03 16:01:36 5462339 JOB MANAGER INPUT PARAMETERS
9104 5a84 10/03 16:01:36 5462339 Hostname (mangled) : commserve-server.yy.yy*commserve-server*8400
9104 5a84 10/03 16:01:36 5462339 DelayedReboot : [NO]
9104 5a84 10/03 16:01:36 5462339 AutoReboot : [NO]
9104 5a84 10/03 16:01:36 5462339 Restart : [NO]
9104 5a84 10/03 16:01:36 5462339 JobId : 5462339
9104 5a84 10/03 16:01:36 5462339 TaskId : 28449
9104 5a84 10/03 16:01:36 5462339 JMToken : 5462339:2:1:0:0:11277
9104 5a84 10/03 16:01:36 5462339 IgnoreRunningJobs : [YES]
9104 5a84 10/03 16:01:36 5462339 Job Type : Install Software
9104 5a84 10/03 16:01:37 5462339 --------------------------------------------------------------
9104 5a84 10/03 16:01:37 5462339 ------------- Starting Install Software -------------
9104 5a84 10/03 16:01:37 5462339 --------------------------------------------------------------
9104 5a84 10/03 16:01:37 5462339 [GetOptionsFromGui]() - Xml request received from GUI <?xml version="1.0" encoding="UTF-8" standalone="no" ?><TMMsg_JobOption><restoreOptions><virtualServerRstOption isBlockLevelReplication="0"/></restoreOptions><adminOpts><updateOption invokeLevel="5"/><clientInstallOption discoveryType="0" installOSType="0" reuseADCredentials="0" sshKeyFileLocation="" sshPortNumber=""><clientDetails><clientEntity clientId="2280" clientName="xxx" commCellId="0"/></clientDetails><installerOption CommServeHostName="commserve-server" Operationtype="0" RemoteClient="0" requestType="0"><User userId="56" userName="LINKOM\patgras"/><CommServeInfo/><clientComposition activateClient="1" overrideSoftwareCache="0" packageDeliveryOption="0"><clientInfo><client cvdPort="0"><jobResulsDir path=""/></client><clientProps/></clientInfo><components><componentInfo ComponentId="353" ComponentName="iDA for MSSQL Server" _type_="60" clientSidePackage="1" consumeLicense="1" installCommand="" osType="Windows" postInstallCommand="" unInstallCommand=""/><commonInfo globalFilters="2"><storagePolicyToUse/></commonInfo><contentIndexingEngine/><fileSystem configureForLaptopBackups="0"/><mediaAgent/><sqlAgent instanceAutoDiscovery="1"><userAccount userName=""/></sqlAgent><exchangeDatabase differentialBackup="0"/></components><clientRoles bLaptopBackup="0" bNetworkProxy="0"/><sharedInstallLocation silServerID="0"/></clientComposition><installFlags addToFirewallExclusion="1" advancedOptions="" allowMultipleInstances="0" autoInstallPassiveNodes="0" autoRebootPassiveNodes="0" disableOSFirewall="0" forceReboot="0" hideApps="0" ignoreJobsRunning="1" overrideClientInfo="1" patchStandbyCS="0" preferredIPFamily="1" restoreOnlyAgents="0" skipClientsOfCS="0" skipConfigureLaptopBackupMonitor="0" skipConfigureMigrationAssistant="0" skipConfigureProcessManager="0" stopOracleServices="0" unixGroup=""><firewallInstall enableFirewallConfig="0" encryptedTunnel="1" firewallConnectionType="0" httpProxyConfigurationType="0" portNumber="0" proxyClientName="" proxyHostName=""/></installFlags></installerOption><clientAuthForJob password="*******" userName="linkom\patgras"/><sshKeyFilePassphrase/></clientInstallOption></adminOpts><commonOpts notifyUserOnJobCompletion="0"/></TMMsg_JobOption>
9104 5a84 10/03 16:01:37 5462339 Packages selected For Install :iDA for MSSQL Server
9104 5a84 10/03 16:01:38 5462339 CommServe Cache Location [E:\Commvault\ContentStore\SW]
9104 5a84 10/03 16:01:38 5462339 [SetCSCacheInfo]() - Do not need to do clean up or baseline update.
9104 5a84 10/03 16:01:38 5462339 Could not get installation directory
9104 5a84 10/03 16:01:38 5462339 [ComputeRequiredRelAndOsList]() - Could not get answer file since install directory is empty for client [xxx].
9104 5a84 10/03 16:01:38 5462339 [ComputeRequiredRelAndOsList]() - Successfully launched thread with Id [1] for [xxx] to get it's binaryset name.
9104 5a84 10/03 16:01:38 5462339 [ComputeRequiredRelAndOsList]() - Waiting for all the clients threads to complete..
9104 50f0 10/03 16:01:38 5462339 GetClientOSType() - Found already configured Remote cache client Id [2] for new client [xxx.yy.yy]
9104 50f0 10/03 16:01:38 5462339 GetRemoteClientOSType Connecting to remote cache [commserve-server] to get Client OS types for client [xxx.yy.yy]
9104 50f0 10/03 16:01:38 5462339 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = commserve-server.yy.yy*commserve-server*8400
9104 50f0 10/03 16:01:38 5462339 GetRemoteClientOSType Successfully connected to remote cache [commserve-server]
9104 50f0 10/03 16:01:38 5462339 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = commserve-server.yy.yy*commserve-server*8400
9104 50f0 10/03 16:01:38 5462339 [GetClientOSType]() - Successfully get client OS type [WinX64] using associated Remote Cache Client Id [2]
9104 50f0 10/03 16:01:38 5462339 [GetClientOSType]() - Will associate Remote Cache client Id [2] to the new client [xxx.yy.yy]
9104 50f0 10/03 16:01:38 5462339 [GetClientOSType]() - Setting OS id to [3] for client [xxx.yy.yy] having binarysetname [WinX64]
9104 5a84 10/03 16:01:38 5462339 [CheckWhetherDownloadNeeded]() - Cache has the media for RelId 16, OSId 3, SP SP32_5494260:UP13_0
9104 5a84 10/03 16:01:38 5462339 [CheckAndDownloadRequiredMedia]() - Download is not required.
9104 5a84 10/03 16:01:39 5462339 [SetSidesToBeInstalledOnRCClients]() - Number of software caches involved in this job are [1]
9104 5a84 10/03 16:01:39 5462339 Only remote cache's having status as invalid will be tried for sync.
9104 5a84 10/03 16:01:39 5462339 [SyncUAForJob]() - Remote cache list is empty for the syncup.
9104 5a84 10/03 16:01:39 5462339 CvNetworkPool::initNetworkPool() - Creating the control thread
9104 5a84 10/03 16:01:39 5462339 Number of clients in job: [1]
9104 5a84 10/03 16:01:39 5462339 Check and create HS ClusterMap
9104 5a84 10/03 16:01:39 5462339 WaitingForRCSyncDoneIfNeeded() - Some clients are waiting Remote Cache to be synced.
9104 5a84 10/03 16:01:39 5462339 Use updated binary set id [3] for client id [2280]
9104 5a84 10/03 16:01:39 5462339 SimInstalledPackages does not contain any entries for clientId [2280]
9104 5a84 10/03 16:01:39 5462339 Client does not have any physical package.Client should be treated as new.
9104 5a84 10/03 16:01:39 5462339 [GetClientInfo]() - Getting associated (phy/vir) clients and their package list for client [2280]
9104 5a84 10/03 16:01:39 5462339
9104 5a84 10/03 16:01:39 5462339 ****** Client = [xxx.yy.yy], ClientId = [2280], Release = [11.0.0], UpdateAgentClientId = [2]
9104 5a84 10/03 16:01:39 5462339 Binary set id [3], SimOS id [210], [updateOsId : WinX64]
9104 5a84 10/03 16:01:39 5462339 [SetIsAgentlessClient]() - This is a pre-configured client [2280], No physical packages present.
9104 5a84 10/03 16:01:39 5462339 [CheckIfInstallRequired]() - It is a pre install. New client will be installed..
9104 5a84 10/03 16:01:39 5462339 It seems Client is locally uninstalled. Reading client's display name and network hostname from app_client table and ignoring name set in XML blob from GUI
9104 5a84 10/03 16:01:39 5462339
9104 5a84 10/03 16:01:39 5462339 ****** New Client = [xxx.yy.yy], ClientId = [2280], Release = [11.0.0], UpdateAgentClientId = [2]
9104 5a84 10/03 16:01:39 5462339 Client [xxx] cache source : CommServe
9104 5a84 10/03 16:01:39 5462339 CVClient::CVClient() - File[d:\rel_11_0_0_b80_sp32\vaultcx\source\commserver\appmgr\client.cpp], Line[105] netHostName[xxx.yy.yy]: Warning, deprecated call to lookup client using net hostname. Please use shortname instead
9104 5a84 10/03 16:01:39 5462339 No package or update requires reboot as per info on CS, client can reboot (if required) during actual installation
9104 5a84 10/03 16:01:39 5462339 SP found in cache [SP32_5494260:UP13_0]
9104 5a84 10/03 16:01:39 5462339 Packages and Updates installed on Client:
9104 5a84 10/03 16:01:39 5462339
9104 5a84 10/03 16:01:39 5462339 Created lock file [C:\Program Files\Commvault\ContentStore\Deployment\SwCacheLocks\commserve-server\SP32_5494260\WinX64\ReadLocks\P9104_J5462339.lock]
9104 5a84 10/03 16:01:39 5462339 [StartRemoteActivityImpl]() - successfully acquired read lock on cache [commserve-server] to copy packages and launch installer on client xxx
9104 5a84 10/03 16:01:40 5462339 SetNewClientProxyInfo() - Skipping setting proxy info when cache server is CommServer
9104 5a84 10/03 16:01:40 5462339 Sending request to software cache [commserve-server.yy.yy] to perform base package install on remote client xxx.yy.yy
9104 5a84 10/03 16:01:40 5462339 [fnCSUpdateDBJMStatusNew]() - Client status [ QGENERIC_QUEUING_FOR_TRANSFER] set successfully in JMQinetixUpdateStatus Table for client [ 2280] [ xxx.yy.yy ]
9104 5a84 10/03 16:01:40 5462339 [CCVPatchesUpdateDBServer::dllConnect]() - Starting dll connect in DBServer remoteHostName = commserve-server.yy.yy*commserve-server*8400
9104 5a84 10/03 16:01:40 5462339 [CCVPatchesUpdateDBServer::processXMLMessage] Requested Operation on Client succeeded
9104 5a84 10/03 16:01:40 5462339 Successfully sent base package install request to client to software cache [commserve-server.yy.yy]
9104 5a84 10/03 16:01:40 5462339 Successfully initiated base package install request for client [xxx.yy.yy]
9104 5a84 10/03 16:01:40 5462339
9104 5a84 10/03 16:01:40 5462339 ****** Now Check status of all clients ******
9104 5a84 10/03 16:01:40 5462339 Check status started for client [xxx.yy.yy][2280]
9104 5a84 10/03 16:05:40 5462339 Waiting for the remote cache syncup threads to be completed..
9104 5a84 10/03 16:05:40 5462339 Clients Failed:
9104 5a84 10/03 16:05:40 5462339 Client [2280] [xxx] [QINSTALL_FAILED]
9104 5a84 10/03 16:05:40 5462339 *******************************************
9104 5a84 10/03 16:05:40 5462339 bvSuccess = false, bvFailed = true, bvRestartNeeded = false, bvUnknown = false, bvOperationNotSupported = false, bvSkipped = false, bvPartialSuccess = false, bvMachineRebootRequired = false m_nvJobRetStatus = 1
9104 5a84 10/03 16:05:40 5462339 Job Failed.
9104 5a84 10/03 16:05:40 5462339 COMPLETE CALLED (JOB Status::FAIL), Job ID = 5462339
9104 5a84 10/03 16:05:41 5462339 [deleteLockFiles]() - Successfully deleted the lock file C:\Program Files\Commvault\ContentStore\Deployment\SwCacheLocks\commserve-server\SP32_5494260\WinX64\ReadLocks\P9104_J5462339.lock
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Machine : commserve-server
File : AutoInstallServer.log
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16872 3948 10/03 16:01:41 5462339 CCVPatchesUpdateDBServer::UpdateJMTable Client status [ QINSTALL_UPLOAD_IN_PROGRESS] set successfully in JMQinetixUpdateStatus Table for client [ 2280] [ xxx ]
16872 3948 10/03 16:02:13 5462339 CCVPatchesUpdateDBServer::UpdateJMTable Client status [ QINSTALL_BASE_INSTALL_IN_PROGRESS] set successfully in JMQinetixUpdateStatus Table for client [ 2280] [ xxx.yy.yy ]
16872 5174 10/03 16:05:01 5462339 CCVPatchesUpdateDBServer::UpdateJMTable Client status [ QINSTALL_FAILED] set successfully in JMQinetixUpdateStatus Table for client [ 2280] [ xxx ]
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Machine : commserve-server
File : AutoInstall.log
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16872 31c4 10/03 16:01:38 5462339 ProcessGetClientOSType() - SSH File content is empty.
16872 31c4 10/03 16:01:40 5462339 [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850840] for JobId [5462339], JobType [3],clientName [xxx], clientId [0]
16872 31c4 10/03 16:01:41 5462339 [InstallWinSeed] Update pack number to install is [13]
16872 31c4 10/03 16:01:41 5462339 [InstallWinSeed] Received Request to Install base package on windows client with following parameters hostname [xxx.yy.yy] username [linkom\patgras]
16872 31c4 10/03 16:01:41 5462339 [InstallWinSeed] Package Delivery Option set to 'Copy Packages to client'
16872 31c4 10/03 16:01:41 5462339 [InstallWinSeed] [Base package will be installed] on client [ xxx.yy.yy ], installDirectory [ ],ans file [C:\Program Files\Commvault\ContentStore\Deployment\Install\xxx.base.xml].Transferring Base package files to the client..
16872 31c4 10/03 16:02:13 5462339 [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850992] for JobId [5462339], JobType [3],clientName [xxx.yy.yy], clientId [2280]
16872 31c4 10/03 16:02:13 5462339 [fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client [xxx.yy.yy]. Installing File System Core package..
16872 31c4 10/03 16:05:01 5462339 [InstallWinSeed] Error string returned from windows seed API :[ ]
16872 31c4 10/03 16:05:01 5462339 [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850839] for JobId [5462339], JobType [3],clientName [xxx], clientId [0]
