Configure edge drive on laptop plan in commvault platform release 2024

Hi @Elmahdi Achraf 

My research appears to indicate they’ve deprecated the ability to enable edge drive and archiving from laptop plans in command center.

Changes were introduce in FR32+

I’ll see if I can provide my information but would suggest raising a support case if you need official communications from development.

Regards,

Chris

I managed to resolve the problem by adding the edge drive permission to the Laptops features role. but i have another probleme now, i start a sync from the client edge monitor but the job is not starting. at the same time i started a backup job and its work fine.

here are the client syncrestor logs 

4244  52bc  02/06 11:42:21 ### CvSyncProxyApi::connect(358) - Started process. Pid [7344]
4244  52bc  02/06 11:42:21 ### CvSyncProxyApi::connect(378) - Pid [7344], High [31086825], Low [701136956]
4244  52bc  02/06 11:42:21 ### EdgeSyncRegistry::ReadSyncFolderItemsEx(116) - sLocalPath registry key is empty for SyncFolderID[743580]
4244  52bc  02/06 11:42:25 ### CEdgeSyncRestore::PauseSyncFolder() - Successfully sent pause message to CvSyncProxy for Subclient[40], WebFolderID[743580]...
4244  52bc  02/06 11:42:25 ### EdgeSyncRestoreAdminThread::PauseWorker(758) - Pause worker thread successful for Subclient[40], WebFolderID[743580]...
4244  1480  02/06 11:42:25 ### EdgeSyncRegistry::Helper::GetJobStateRegistry(903) - Checking the registry 'EdgeDriveDoNotSyncDown' for appid [40]
4244  1480  02/06 11:42:25 ### EdgeSyncRegistry::Helper::GetJobStateRegistry(916) - Failed to get the value of the registry key 'EdgeDriveDoNotSyncDown'. Returing [0]
4244  1480  02/06 11:42:25 ### SyncEdgeDB(1174) - Backup is running for SubclientId=[40]. Not doing a syncdown
4244  80c   02/06 11:42:37 ### EdgeSyncRegistry::ReadSyncFolderItemsEx(116) - sLocalPath registry key is empty for SyncFolderID[743580]
4244  80c   02/06 11:42:37 ### EdgeSyncRegistry::ReadSyncFolderItemsEx(116) - sLocalPath registry key is empty for SyncFolderID[743580]
4244  57b8  02/06 11:42:37 ### EdgeSyncRegistry::Helper::GetJobStateRegistry(903) - Checking the registry 'EdgeDriveDoNotSyncDown' for appid [40]
4244  57b8  02/06 11:42:37 ### EdgeSyncRegistry::Helper::GetJobStateRegistry(916) - Failed to get the value of the registry key 'EdgeDriveDoNotSyncDown'. Returing [0]
4244  57b8  02/06 11:42:37 ### SyncEdgeDB(1174) - Backup is running for SubclientId=[40]. Not doing a syncdown
4244  80c   02/06 11:42:37 ### EdgeSyncRegistry::Helper::IsEdgeDriveDisabled(150) - SyncFolderID with key [743580] is disabled
4244  80c   02/06 11:42:37 ### CvSyncProxyApi::connect(192) - Error: Edge drive is disabled for this folder [743580]. Cannot connect to SyncProxy
4244  80c   02/06 11:42:37 ### CvSyncProxyApi::connect(93) - Cannot connect to CvSyncHost on client [tayachpc2]
4244  80c   02/06 11:42:37 ### RefreshSelectiveSync(1107) - CvSyncProxyApi connect failed with error [-1]
4244  2420  02/06 11:42:38 ### PauseEdgeSyncRestoreWorker(905) - Wakeup worker thread request for AppId=[40], WebFolderId=[743580]
4244  2420  02/06 11:42:38 ### CEdgeSyncRestore::StopSyncOperations() - Stopping SyncOperations for syncfolder [743580] and appId [40]
4244  2420  02/06 11:42:38 ### CEdgeSyncRestore::StopSyncOperations() - Stopped SyncOperations for syncfolder [743580] and appId [40]
4244  2420  02/06 11:42:38 ### EdgeSyncRegistry::ReadSyncFolderItemsEx(116) - sLocalPath registry key is empty for SyncFolderID[743580]
4244  2420  02/06 11:42:38 ### EdgeSyncRegistry::ReadSyncFolderItemsEx(116) - sLocalPath registry key is empty for SyncFolderID[743580]
4244  2420  02/06 11:42:38 ### CvSyncProxyApi::connect(236) - Pid information not found in the registry.
4244  2420  02/06 11:42:38 ### CvSyncProxyApi::connect(238) - Pid retrieved using name :[0]
4244  2420  02/06 11:42:38 ### CvSyncProxyApi::connect(294) - Pid information could not be retrieved.Launching new process
4244  2420  02/06 11:42:38 ### CvSyncProxyApi::connect(343) - Going to spawn process '"C:\Program Files\Commvault\ContentStore1\Base\CvSyncProxy.exe" -in Instance001 -cn tayachpc2 -fid 743580 -fpath "C:\Users\018820\Desktop"'
4244  2420  02/06 11:42:38 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <"C:\Program Files\Commvault\ContentStore1\Base\CvSyncProxy.exe" -in Instance001 -cn tayachpc2 -fid 743580 -fpath "C:\Users\018820\Desktop">. Priority: <Below Normal>. Value: <16384> creational flag <8>.
4244  2420  02/06 11:42:38 ### CvSyncProxyApi::connect(358) - Started process. Pid [9928]
4244  2420  02/06 11:42:38 ### CvSyncProxyApi::connect(378) - Pid [9928], High [31086825], Low [872423673]
4244  2420  02/06 11:42:38 ### EdgeSyncRegistry::ReadSyncFolderItemsEx(116) - sLocalPath registry key is empty for SyncFolderID[743580]
4244  2420  02/06 11:42:42 ### CEdgeSyncRestore::PauseSyncFolder() - Successfully sent pause message to CvSyncProxy for Subclient[40], WebFolderID[743580]...
4244  2420  02/06 11:42:42 ### EdgeSyncRestoreAdminThread::PauseWorker(758) - Pause worker thread successful for Subclient[40], WebFolderID[743580]...