Commvault binaries/directories are not collected when backing up the default subclient

Have you checked your backup filters?

/ will backup everything but what is specified in your filters.

Hi @clecky 

Filters are completely disabled and it doesn’t collect Commvault directories yet. Is there any specific log that will tell me what might be the cause?

Thanks,

Kamil

https://documentation.commvault.com/additionalsetting/details?name=%22nFilterGalaxyDirectories%22&id=457 ?

/Rubeck

Hello @RubeckDK 

I used this key once and it actually worked, but unfortunately it doesn't work here…

Kind Regards,
Kamil

Hi Kamil.. 

As I read it, if set with a value of 1, the Commvault directories WILL be excluded from collection and not be backed up….  Maybe I’m misunderstanding something here.. 

/Rubeck

@RubeckDK is correct, with a value of 1 the CV folders are meant to be excluded;

Could you try setting it up to 0 and check the results please?

Javier wrote:

@RubeckDK is correct, with a value of 1 the CV folders are meant to be excluded;

 

Could you try setting it up to 0 and check the results please?

That additional setting should do it and the default setting is '0' documentation has some more info on it.

https://documentation.commvault.com/2023e/expert/excluding_commcell_console_directories_from_windows_file_system_backups.html

From memory excluding the Commvault binaries is the default behaviour during a backup. Hopefully this setting with the 0 achieves this

Hi,

After changing the key value to 0, the situation is the same. After adding/changing the key, do I need to restart Commvault services on any component or take other action?

Thanks in advance,
Regards
Kamil

Hello @Kamil A restart of CV services on the client machine is not required. Can you create a new subclient and specifically backup the C:\ProgramFiles\Commvault folder and share and check the filescan and clbackup.log?

Best,

Rajiv Singal