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Training and certification courses in commvault ea.commvault.com portal


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Hi,

I had a training on ea.commvault.com now since has moved to new portal. I do not see the old trainings. I had certification pending. Mailed my concern to registrar@commvault.com but no help.

Please assist.

Best answer by Damian Andre

Appreciate the detail @Shahzeb - check out my DM, we will get you all fixed up.

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19 replies

Jennifer Kelley
Vaulter
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Hi @Shahzeb - there is a new email alias for help with Education, course, and exams. enablement-help@commvault.com

Send your inquiry there and let us know if you don’t hear anything in the next few days. Thanks!


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  • Author
  • Byte
  • 18 replies
  • September 10, 2024

Thanks Jennifer for your reply but I am getting attached error when trying to mail.


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  • Author
  • Byte
  • 18 replies
  • September 11, 2024

 

I am able to login to old portal and see the course and exam link, however the link is not working. Please help.

 


Jennifer Kelley
Vaulter
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Hi @Shahzeb - I’ll report this on. Our team is reviewing why you are getting the error message. We’ll update here soon or by email.


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  • Author
  • Byte
  • 18 replies
  • September 13, 2024

Thanks Jennifer!  What will happen with the pending Engineer exam? Will it accessible from new or old portal?


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Hi @Shahzeb you can take the exam through our new portal : Commvault Training


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  • Author
  • Byte
  • 18 replies
  • September 19, 2024

My exam is not available in the new portal, that’s what I am saying. Do we need to pay for the exam again?


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  • Author
  • Byte
  • 18 replies
  • September 19, 2024

This is very ridiculous. The training and exam portal moved, there was no intimation on this or what would happen to the pending items. Above all, there is no support to reach out to look into the issue.


Onno van den Berg
Commvault Certified Expert
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  • Commvault Certified Expert
  • 1265 replies
  • September 19, 2024

@Shahzeb did you contact the team already via enablement-help@commvault.com ?


Damian Andre
Vaulter
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  • Vaulter
  • 1310 replies
  • September 19, 2024

Thanks @Onno van den Berg !

@Shahzeb - please confirm you send to enablement-help@commvault.com   - I have tested the alias and it is working / being received on our side from external emails.

I’ll send you a DM as I am not sure what you mean by “certification pending” - sounds like perhaps you didnt complete the exam?


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  • Author
  • Byte
  • 18 replies
  • September 20, 2024

 


Damian Andre
Vaulter
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  • Vaulter
  • 1310 replies
  • Answer
  • September 20, 2024

Appreciate the detail @Shahzeb - check out my DM, we will get you all fixed up.


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Hi,

Also getting an undeliverable when requesting a course transfer to enablement-help@commvault.com.

 


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  • Bit
  • 2 replies
  • September 25, 2024

Hi,

I am also getting an undeliverable when requesting a course transfer to enablement-help@commvault.com.

I then emailed the following 3 addresses over 1 week ago and have received no responses from any of them:

RegistrarINTLEAST@commvault.com

registrar@commvault.com

training@commvault.com


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  • Byte
  • 53 replies
  • September 26, 2024

   I am disappointed that Commvault has moved to a whole new training site, and have not let existing customers know.
   I have been a Customer for far longer than I care to say, and no email notices from corporate or our support team… :-(
   
   I only know at this point, after stumbling on this thread.

   Commvault no longer feels like the same Company that grew up with, and admired.


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  • Bit
  • 3 replies
  • May 19, 2025

I am still getting the same undeliverable error message when requesting a course transfer to enablement-help@commvault.com.  Please let me know how I can view my previous courses.


Onno van den Berg
Commvault Certified Expert
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jc4570 wrote:

I am still getting the same undeliverable error message when requesting a course transfer to enablement-help@commvault.com.  Please let me know how I can view my previous courses.

Seriously, is it still not working……..

Just tested it myself and indeed….

 


Jennifer Kelley
Vaulter
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Hi ​@jc4570 I have sent an internal email with your request, we’ll keep you posted. We are working with our service desk vendor to investigate and resolve intermittent issues with external emails hitting our alias and getting that notice. Thank you for raising it here in the Community. 


Jennifer Kelley
Vaulter
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@jc4570 ​@Onno van den Berg you should both have heard back from our registrar, but let us know if not. From what I understand, emails to “enablement-help” are generally getting through to someone on the team, despite the error message thrown, and as Damian said we’re working with the vendor to solve the error notification issue. I’m going to close this thread out to avoid any confusion later with the OP.


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  • Author
  • Byte
  • 18 replies
  • May 29, 2025

The training services has again been moved to another portal(readiverse) and again the trainings and certifications(ongoing and completed) has not moved :-(

The mails to enablement-help@commvault.com. still sending out same error and its been months like this. 


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