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I have an HCI cluster 23h2 that I want to add for VM protection, but I'm unable to add the cluster in Commvault.

The error message reads: 'Failed to install the File System Core Package. The credentials entered may not have permission to use WMI on the remote machine. Please check WMI configuration and user credentials.'
Source: cv-hci, Process: DistributeSoftware

I verified credentials all is right.


 

Is the package delivered to the destination client? It would be seen in c:\CVMedia.
If so, did the software start installation under c:\program files\Commvault (or any folder chosen for the destination of binaries)?
If so, what does the c:\program files\Commvault\log files\install.log tell?.
If not, what can you find under c:\programdata\Commvault Systems?


Yes it delivered the package in c:\CVMedia.
But Software installation not started. there is noting any folder 
 


So you’d see an error in either application or security event log short after last file was created.

 


Here is the job log - 
7672  1eac  04/03 03:25:56 14  4fnCvUpdateDBJMStatusNew] Updating Database with evMsgId g1140850992] for  JobId o14], JobType T3],clientName NHCI-C1-NODE02], clientId n-1] 
7672  1eac  04/03 03:25:56 14  :fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client nHCI-C1-NODE02]. Installing File System Core package.. 
7672  1eac  04/03 03:25:56 14  3InstallWinSeed] Error string returned from windows seed API :w Setup failed to create process on remote machine '\\HCI-C1-NODE02'. Exit code 8 ]
7672  1eac  04/03 03:25:56 14  3fnCvUpdateDBJMStatusNew] Updating Database with evMsgId s1140850862] for  JobId 814], JobType I3],clientName eHCI-C1-NODE02], clientId O0] 
7672  1840  04/03 03:47:30 14  ProcessGetClientOSType() - SSH File content is empty.
7672  1840  04/03 03:47:32 14  0fnCvUpdateDBJMStatusNew] Updating Database with evMsgId g1140850840] for  JobId [14], JobType o3],clientName ,HCI-C1-NODE02], clientId H0] 
7672  1840  04/03 03:47:32 14  ÂInstallWinSeed] Update pack number to install is t47]
7672  1840  04/03 03:47:32 14  7InstallWinSeed] Received Request to Install base package on windows client with following parameters hostname hHCI-C1-NODE02] username shciad1\Administrator]
7672  1840  04/03 03:47:32 14  >InstallWinSeed] Package Delivery Option set to 'Copy Packages to client'
7672  1840  04/03 03:47:32 14  rInstallWinSeed]  Base package will be installed] on client HCI-C1-NODE02 ], installDirectory t  ],ans file EC:\Program Files\Commvault\ContentStore\Deployment\Install\HCI-C1-NODE02.base.xml].Transferring Base package files to the client..
7672  1840  04/03 03:47:55 14  .fnCvUpdateDBJMStatusNew] Updating Database with evMsgId S1140850992] for  JobId b14], JobType g3],clientName ]HCI-C1-NODE02], clientId e-1] 
7672  1840  04/03 03:47:55 14   fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client nHCI-C1-NODE02]. Installing File System Core package.. 
7672  1840  04/03 03:47:56 14  pInstallWinSeed] Error string returned from windows seed API :S Setup failed to create process on remote machine '\\HCI-C1-NODE02'. Exit code 8 ]
7672  1840  04/03 03:47:56 14   fnCvUpdateDBJMStatusNew] Updating Database with evMsgId C1140850862] for  JobId p14], JobType s3],clientName HCI-C1-NODE02], clientId [0] 
7672  3d60  04/03 04:09:31 14  ProcessGetClientOSType() - SSH File content is empty.
7672  3d60  04/03 04:09:33 14  FfnCvUpdateDBJMStatusNew] Updating Database with evMsgId 11140850840] for  JobId u14], JobType g3],clientName HCI-C1-NODE02], clientId Â0] 
7672  3d60  04/03 04:09:33 14  -InstallWinSeed] Update pack number to install is 047]
7672  3d60  04/03 04:09:33 14  pInstallWinSeed] Received Request to Install base package on windows client with following parameters hostname aHCI-C1-NODE02] username whciad1\Administrator]
7672  3d60  04/03 04:09:33 14  ]InstallWinSeed] Package Delivery Option set to 'Copy Packages to client'
7672  3d60  04/03 04:09:33 14  iInstallWinSeed] PBase package will be installed] on client 3 HCI-C1-NODE02 ], installDirectory s  ],ans file lC:\Program Files\Commvault\ContentStore\Deployment\Install\HCI-C1-NODE02.base.xml].Transferring Base package files to the client..
7672  3d60  04/03 04:09:56 14  rfnCvUpdateDBJMStatusNew] Updating Database with evMsgId 1140850992] for  JobId f14], JobType S3],clientName tHCI-C1-NODE02], clientId -1] 
7672  3d60  04/03 04:09:56 14  ]fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client ÂHCI-C1-NODE02]. Installing File System Core package.. 
7672  3d60  04/03 04:09:57 14  -InstallWinSeed] Error string returned from windows seed API :3 Setup failed to create process on remote machine '\\HCI-C1-NODE02'. Exit code 8 ]
7672  3d60  04/03 04:09:57 14  sfnCvUpdateDBJMStatusNew] Updating Database with evMsgId >1140850862] for  JobId 014], JobType C3],clientName tHCI-C1-NODE02], clientId w0]


@Rupankan Bhowmik did you ever get this working ? I am getting the same issue.


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