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error - Failed to install File System Core Package on azure stack hci Node


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I have an HCI cluster 23h2 that I want to add for VM protection, but I'm unable to add the cluster in Commvault.

The error message reads: 'Failed to install the File System Core Package. The credentials entered may not have permission to use WMI on the remote machine. Please check WMI configuration and user credentials.'
Source: cv-hci, Process: DistributeSoftware

I verified credentials all is right.


 

Is the package delivered to the destination client? It would be seen in c:\CVMedia.
If so, did the software start installation under c:\program files\Commvault (or any folder chosen for the destination of binaries)?
If so, what does the c:\program files\Commvault\log files\install.log tell?.
If not, what can you find under c:\programdata\Commvault Systems?


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Yes it delivered the package in c:\CVMedia.
But Software installation not started. there is noting any folder 
 


So you’d see an error in either application or security event log short after last file was created.

 


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Here is the job log - 
7672  1eac  04/03 03:25:56 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850992] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [-1] 
7672  1eac  04/03 03:25:56 14  [fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client [HCI-C1-NODE02]. Installing File System Core package.. 
7672  1eac  04/03 03:25:56 14  [InstallWinSeed] Error string returned from windows seed API :[ Setup failed to create process on remote machine '\\HCI-C1-NODE02'. Exit code 8 ]
7672  1eac  04/03 03:25:56 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850862] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [0] 
7672  1840  04/03 03:47:30 14  ProcessGetClientOSType() - SSH File content is empty.
7672  1840  04/03 03:47:32 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850840] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [0] 
7672  1840  04/03 03:47:32 14  [InstallWinSeed] Update pack number to install is [47]
7672  1840  04/03 03:47:32 14  [InstallWinSeed] Received Request to Install base package on windows client with following parameters hostname [HCI-C1-NODE02] username [hciad1\Administrator]
7672  1840  04/03 03:47:32 14  [InstallWinSeed] Package Delivery Option set to 'Copy Packages to client'
7672  1840  04/03 03:47:32 14  [InstallWinSeed] [Base package will be installed] on client [ HCI-C1-NODE02 ], installDirectory [  ],ans file [C:\Program Files\Commvault\ContentStore\Deployment\Install\HCI-C1-NODE02.base.xml].Transferring Base package files to the client..
7672  1840  04/03 03:47:55 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850992] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [-1] 
7672  1840  04/03 03:47:55 14  [fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client [HCI-C1-NODE02]. Installing File System Core package.. 
7672  1840  04/03 03:47:56 14  [InstallWinSeed] Error string returned from windows seed API :[ Setup failed to create process on remote machine '\\HCI-C1-NODE02'. Exit code 8 ]
7672  1840  04/03 03:47:56 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850862] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [0] 
7672  3d60  04/03 04:09:31 14  ProcessGetClientOSType() - SSH File content is empty.
7672  3d60  04/03 04:09:33 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850840] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [0] 
7672  3d60  04/03 04:09:33 14  [InstallWinSeed] Update pack number to install is [47]
7672  3d60  04/03 04:09:33 14  [InstallWinSeed] Received Request to Install base package on windows client with following parameters hostname [HCI-C1-NODE02] username [hciad1\Administrator]
7672  3d60  04/03 04:09:33 14  [InstallWinSeed] Package Delivery Option set to 'Copy Packages to client'
7672  3d60  04/03 04:09:33 14  [InstallWinSeed] [Base package will be installed] on client [ HCI-C1-NODE02 ], installDirectory [  ],ans file [C:\Program Files\Commvault\ContentStore\Deployment\Install\HCI-C1-NODE02.base.xml].Transferring Base package files to the client..
7672  3d60  04/03 04:09:56 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850992] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [-1] 
7672  3d60  04/03 04:09:56 14  [fnCvUpdateDBJMStatusNew] Transferring Base packages files has completed on Client [HCI-C1-NODE02]. Installing File System Core package.. 
7672  3d60  04/03 04:09:57 14  [InstallWinSeed] Error string returned from windows seed API :[ Setup failed to create process on remote machine '\\HCI-C1-NODE02'. Exit code 8 ]
7672  3d60  04/03 04:09:57 14  [fnCvUpdateDBJMStatusNew] Updating Database with evMsgId [1140850862] for  JobId [14], JobType [3],clientName [HCI-C1-NODE02], clientId [0]


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@Rupankan Bhowmik did you ever get this working ? I am getting the same issue.


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