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Error: The service role vmimport provided does not exist or does not have sufficient permissions

  • January 25, 2021
  • 5 replies
  • 2723 views

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I would like to know what others have tried to resolve this problem in AWS.  I have already tried to documentation Commvault support provided and made changes to the Role in AWS.

5 replies

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  • Author
  • Novice
  • January 25, 2021

Sorry!  I should also add the following details that may help me get a few solutions.  The restore is running and landing on the MA I have in cloud. When it’s time to import the restore to the bucket that’s the part that fails.  


Mike Struening
Vaulter
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Thanks for the question!

I know you read the documentation regarding the Role in AWS, want to be sure you saw this as well.  If the VSA proxy used for a restore is an Amazon instance, the proxy and the destination instance for the restore must be in the same zone. https://documentation.commvault.com/commvault/v11_sp20/article?p=30999.htm


MFasulo
Vaulter
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  • Vaulter
  • January 25, 2021

I assumed you followed the instruction in BOL here to create the vmimport role yes?

https://documentation.commvault.com/11.21/essential/108828_creating_vmimport_role.html

Its important to follow step 4 which as the permission XML and step 5 to apply it.  Did step 5 throw an error?


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  • Author
  • Novice
  • April 26, 2021

Okay so I manged to get past the VMimport error mentioned above.  Now my problem is I have several VM’s restored in AWS and we can’t connect any of them to the network. I’m being told the “ OS is blowing up”  I don’t know what that means.  Please reply with a few key areas to look for errors. 


RHITSec
Novice
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  • Novice
  • July 27, 2021

Okay so I manged to get past the VMimport error mentioned above.  Now my problem is I have several VM’s restored in AWS and we can’t connect any of them to the network. I’m being told the “ OS is blowing up”  I don’t know what that means.  Please reply with a few key areas to look for errors. 

Hi @PWilli, just curious what you did to get past the VMimport error?