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Question

Failed to get the index information from previous backup

  • August 19, 2025
  • 3 replies
  • 64 views

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VM Backup failure.
Error Code: [91:584] Description: Failed to get the index information from previous backup. Source: da-commvault-01, Process: JobManager  

3 replies

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Hi neerajnen,

you are providing too few information. Are you starting a full or incremental backup or a synthetic full one? Which commvault release are you using … so a little bit more that cut&paste of an error message.

 

Regards.

Michael


Rajiv
Vaulter
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  • Vaulter
  • August 20, 2025

Hello ​@neerajnen I would suggest raising a case to further check this. 

Best,

Rajiv Singal 


Lukas3D
Byte
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  • Byte
  • August 20, 2025

Most likely it will be solved by triggering new Full, possibly metadata/indexes for previous job went missing/corrupted. These should be recalled automatically, but maybe there’s something more behind the problem.