Failed to get the index information from previous backup

Hi neerajnen,

you are providing too few information. Are you starting a full or incremental backup or a synthetic full one? Which commvault release are you using … so a little bit more that cut&paste of an error message.

Regards.

Michael

Hello ​@neerajnen I would suggest raising a case to further check this. 

Best,

Rajiv Singal 

Most likely it will be solved by triggering new Full, possibly metadata/indexes for previous job went missing/corrupted. These should be recalled automatically, but maybe there’s something more behind the problem.