Hi,
When performing the backup of VMware virtual machines, in different jobs and this message does not always appear:
Failed to get the index information from previous backup
Version CommCell 11.25.23
Any ideas?
Hi,
When performing the backup of VMware virtual machines, in different jobs and this message does not always appear:
Failed to get the index information from previous backup
Version CommCell 11.25.23
Any ideas?
That’s generally a temporary error, intermittent and non-permanent communications issue.
Is it persisting, or was it only a small timeframe occurence?
It doesn't always happen, and it happens in different jobs.
But it happens in several jobs.
I am migrating from another backup software and this did not happen, so I rule out infrastructure problems
interesting. Something like this can have several causes from resource allocation, to bandwidth, to concurrent jobs/streams.
Can you open a support case and share the number here? It’s better to have someone check the logs and do a deep dive into your issue.
Hi, I am from the Indexing team. As Mike pointed out, if we have an escalation , we can identify the root cause and resolve the issue.
If this happens again, please let us know!
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