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Hi,

 

When performing the backup of VMware virtual machines, in different jobs and this message does not always appear:

 

Failed to get the index information from previous backup

 

Version CommCell 11.25.23

 

Any ideas?

That’s generally a temporary error, intermittent and non-permanent communications issue.

Is it persisting, or was it only a small timeframe occurence?


It doesn't always happen, and it happens in different jobs.
But it happens in several jobs.
I am migrating from another backup software and this did not happen, so I rule out infrastructure problems


interesting.  Something like this can have several causes from resource allocation, to bandwidth, to concurrent jobs/streams.

Can you open a support case and share the number here?  It’s better to have someone check the logs and do a deep dive into your issue.


Hi, I am from the Indexing team. As Mike pointed out, if we have an escalation , we can identify the root cause and resolve the issue. 


@Gustavo I’m marking this as solved since I do not see any escalation on your end.

If this happens again, please let us know!