Hi,
When performing the backup of VMware virtual machines, in different jobs and this message does not always appear:
Failed to get the index information from previous backup
Version CommCell 11.25.23
Any ideas?
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+22- Vaulter
- Answer
That’s generally a temporary error, intermittent and non-permanent communications issue.
Is it persisting, or was it only a small timeframe occurence?
- Novice
It doesn't always happen, and it happens in different jobs.
But it happens in several jobs.
I am migrating from another backup software and this did not happen, so I rule out infrastructure problems
+22- Vaulter
interesting. Something like this can have several causes from resource allocation, to bandwidth, to concurrent jobs/streams.
Can you open a support case and share the number here? It’s better to have someone check the logs and do a deep dive into your issue.
- Vaulter
Hi, I am from the Indexing team. As Mike pointed out, if we have an escalation , we can identify the root cause and resolve the issue.
+22- Vaulter
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