Good day guys
I hope you are well
we have a VM that is not getting backed up fully at all.
The only thing that is getting backed up fully is the file server only.
I don’t see any issues with the VM. Does not show any error of consolidating the VM etc
will migrating to another datastore help with this kind of error ?
we are using vmware vsphere as our virtual infrastructure
error message-
ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02-000005.vmdk Failed Failed to collect disk block information, ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02_1-000005.vmdk Failed Failed to collect disk block information, ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02_2-000005.vmdk Failed Failed to collect disk block information, ZA-VM-LENEL02\[Pure_VMH_Cluster_Datastore04] ZA-VM-LENEL02/ZA-VM-LENEL02_3-000005.vmdk Failed Failed to collect disk block information
VMs failing to get backed up due to failed vmdk collection
- Novice
+14- Vaulter
Hi
Looking at the log event you pasted in the post, I would assume there are multiple snapshots on the VM since we see the snap delta for all three VMDK’s: 000005.vmdk.
Can you check how many Snaps are present for the VM ZA-VM-LENEL02?
If there are no Snaps, you could either try a VM Consolidation or a Storage vMotion and then re-check the results afterwards.
If you need more urgent support, Please raise a support case and we’ll be happy to assist you further.
Best Regards,
Michael
- Novice
Good day Michael
i hope you are well
we have two snapshots on the VM.
so since there is two snapshots on the VM, does it mean i have to delete them and then do storage vMotion from one data storage to another and check again?
thanks
+1- Vaulter
Hello
You can delete the two snapshots of the VM and consolidate the snapshots. This would help the VM to be free of snapshots.
Post that, you can run a new backup job and let us know the status. You can open a support case if this step didn’t help and you still see the same error.
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