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9126 Topics
R
Byte
Rajesh SeawagByte
asked in Self-Hosted Q&A
Error Code: [10:10] Description: Shared memory and or semaphores have not been adequately set up as per the operational guidelines on the client machine.

Recently i have added new Mac OS (Big Sur) machine. Now getting:Error Code: [10:10]. Description: Shared memory and or semaphores have not been adequately set up as per the operational guidelines on the client machine.Kindly help if someone came across same kind off issue.Thanks

7562
R
Byte
B
Bit
BWXTBit
asked in Self-Hosted Q&A
Java Keystore - Apache

Has anyone replaced the self-signed java certificates with an in-house certificate chain?  What is the default keystore password located in (DRIVELETTER):\Program Files\Commvault\ContentStore\Apache\mykeystore.jks Anyone?  Bueller?  Bueller?  Bueller? Thanks!

17445
Mike Struening
Vaulter
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
CommServe Failover Using Disaster Recovery (DR) Backups

Can the CommServe installation created during Testing CommServe Failover Using Disaster Recovery (DR) Backups procedure be maintained after the test? Do I need to turn off the server or to shutdown Commvault Services?

3621
J
Vaulter
G
Giri
asked in Virtualization and Containers
Guest file restore was failing

i am trying to restore the single file from the windows image backup , Received the below error "Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks." can any one help to fix the issue 

4101
D
Vaulter
E
Byte
EldanByte
asked in Self-Hosted Q&A
SQL Server AG doesn't recognize the active node

Hi, I’m getting this errorError Code: [30:385]Description: Failed to choose agent for backup for backup type [Transaction Log], reason [Failed to update AG information of MSSQLAGInstance. ].Source: hsapsqldb9, Process: SQLBackupMaster tried to restart the services on the cluster members - didn’t help

270019
Mike Struening
Vaulter
M
Byte
MauroByte
asked in Self-Hosted Q&A
SP upgrade and Livesync

Good evening all I've never upgraded a Service Pack in a LiveSync configuration. I know that you usually run the 'install updates' command on a secondary commserve with the 'do not update db' parameter. In a LiveSync configuration, do you install the Service Pack on each commserve and treat it as the primary during the upgrade or install via command line and 'do not update db'?  Thanks,Mauro

18905
M
Byte
M
Bit
Murugan ChandrasekaranBit
asked in Self-Hosted Q&A
Need help on Chargeback report

Dear Team,Hope you are doing good and safe! I need your help, i would like to add the below additional details of Azure VMs in the Chargeback report, does anyone has code or script to build it?Azure Subscription nameAzure Resource groupAzure VM TagsBackup cost of Azure blob storage based on the backup sizeThanks

14611
M
Bit
ibrahimemrekaya
Byte
ibrahimemrekayaByte
asked in Self-Hosted Q&A
Commvault Command Center does not show PostgreSQL databases

Hi,We are backing up PostgreSQL systems with block-level at customer site. We are doing individual db restore from commcell console but our customer wants to do this from command center. In Instances tab i can see PostgreSQL instances but in Databases tab it says no results found. Is it possible to see PostgreSQL databases in command center like MS SQL databases?Commvault version is: 11.20.60 Instances Databases​​​​​ 

1824
ibrahimemrekaya
Byte
B
Byte
Bjorn MByte
asked in Self-Hosted Q&A
Sharepoint: Site Collection Backup

@Ron Potts Looking through some documentation for Commvault, i have found what seems to be conflicting information, and would just like to have it clarified if site collection backups are supported or not.This documentation, under “Note” says “You cannot back up site collections.”Configuration Decision for SharePoint Server Agent (commvault.com) While this documentation says “Site Collection Backups Set: Full Backups” with a checkbox as supported.Supported Features - Microsoft SharePoint Server Agent (commvault.com) So if site collection backups are supported, can someone point me to the documentation on how to configure this correctly ? I’ve tried several variants, but none of them have worked, or atleast not done what i expected them to.

5031
L
Vaulter
J
Bit
JaeDubbyaBit
asked in Self-Hosted Q&A
Hide Laptop Edge Monitor Start Window?

Good Afternoon,Whenever a colleague logs onto one of our laptops they have multiple windows popup and disappear including Commvault edge monitor as it starts. Is it possible to hide the loading screen?John

3088
Mike Struening
Vaulter
S
Vaulter
Sudipta SooVaulter
posted in Self-Hosted Q&A
Copy hotfixes is skipped for [C:\Users\commvault\Downloads\Commvault_Maintenance_11_22_22_linux-x8664.tar] because the media is not available for it.

Hello Everyone,We are trying to add the Linux PPC Package for one of our customers and getting the same error. Tried everything that was mentioned above but still no luck. Any help, would be greatly appreciated. Regards,Sudip.

5353
Aplynx
Vaulter
B
Byte
BloopaByte
asked in Self-Hosted Q&A
Copy hotfixes is skipped because the media is not available for it.

Hello, I am trying to copy maintenance release to software cache but I have this error message. Copy hotfixes is skipped for [C:\Users\commvault\Downloads\Commvault_Maintenance_11_22_22_linux-x8664.tar] because the media is not available for it. I have copied the windows package without any issue.Also do you know where I can find all commvault error codes ? Thanks ! 

12417
Mike Struening
Vaulter
S
Byte
Srikanth KByte
asked in HyperScale X Q&A
Netapp SDP( Scale out data Protection) for commvault VS Hyperscale X

Hello, I come across there is solution offering from commvault -Netapp as netapp SDP. for a customer who uses netapp( nas filers for vmware datastore, data archive) for business loads how will the Netapp SDP can be option that we use currently hyperscale as backup target 

1526
S
Byte
M
Byte
MaxJamakovicByte
asked in Developer Tools, Integration and Automation
PowerShell-RestMethod Environment Setup

I’m using this example PS command from https://api.commvault.com/#432b936c-631e-da74-0678-5626f95dc944 to retrieve QSDK token   I’m getting this error  

1996
M
Byte
Henke
Byte
HenkeByte
asked in Storage and Deduplication
DDB and Bitlocker

If we have an existing DDB on a drive for a media agent and that drive gets encrypted with Bitlocker does that cause a problem?My thought is that it isn’t since all reads/writes are happening inside the server. There might be a performance penalty though. Or am I totaly wrong?//Henke 

1771
Damian Andre
Vaulter
M
Byte
MountainGoatByte
asked in Virtualization and Containers
Red Hat Enterprise Virtualisation (RHEV) Questions

Hi Team, We are looking at a requirement to deploy an RHEV-compatible backup configuration on behalf of our customer.Although I have implemented plenty of ESX configs, this will be the first RHEV, so I have a few questions. 1 - Ports required to access the RHEV Manager host .Which ones do we need to open up?I can’t see anywhere in available documentation for any ports that I may need to open, but I’m thinking that there should be. I remember in ESX that 903 (or is it 902, ha!) needs to be open so I would expect this to be similar for RHEV. 2- The VSA Proxy - Does this introduce another Media Agent for us to manage?So if, or when we install the VSA client onto our RHEV vm, am I correct in assuming that will also install the Media Agent component? And if it does, we obviously have another server to manager and maintain patch levels etc etc. 3 - RHEL 7.7The vm’s are running at RHEL 7.7 which I think is XFS filesystem by default.What do we do if we need a granular restoration of a file?Do

5993
M
Byte
E
Byte
elizabetaByte
asked in Self-Hosted Q&A
New licencing model -qustions

Hello,I switched to a new licensing model ,I plan to back up the new system with a lot of mysql databases and add plenty of backup clients.Do I have to buy special licenses for mysql databases?Is there a sufficient number of clients included in my model...Now I have this:   

1912
E
Byte
D
DanielDai
asked in Storage and Deduplication
where to config "preferred setting" in the "Select mount path for MediaAgent according to the preferred setting" of the Library properties

I’d like to consult where to config “preferred setting” mentioned in “Select mount path for MediaAgent according to the preferred setting” option of the library properties? thank you in advanceBest regards

11979
D
L
Byte
LaurentByte
asked in Storage and Deduplication
My daily incremental DDB Verification job uses more than the max streams / readers

Hi !I’ve noticed a strange behaviour of a daily DDB incremental verification job, normally set to 30 readers, but getting much higher than this since a few days.. See below How can this be possible ? I thought that the limit was.. a limit So, what has changed ? Well, not sure it is related, but since sept9, I upgraded from v11FR21HP20 to v11FR21HP53, and no other change.The Gridstor of 4 hosting this DDB also host another DDB, whose verification job runs without getting (or printing only) the maximum 30 readers limits. That’s a bit annoying because the first job goes pending for a while with : Error Code: [19:1105]Description: No Resources Available. Please check the Streams tab for details.  Of course no ressources are available, as it’s trying to allocated more than 30..  A few details about this job and blocks to process :   Should I log a case or, have you already been used to such ?

5362
L
Byte
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A
File Activity Anomaly support and No data available

Hi, Just to confirm. The File Activity Anomaly detection does not work in Linux clients. It works ONLY in Windows clients that have 11.23 or a more recent feature release. Right? The documentation cites two types of reports: File Activity Report for Backup Job Anomalies File Activity Report for File-Related AnomaliesOne of our File Activity Report in the Command Center have “No data available”. What can be done? 

2001
D
Vaulter
J
Bit
JaeDubbyaBit
asked in Self-Hosted Q&A
Backup of SAN volumes with Media Agent as Proxy?

Many of our servers are using SAN volumes, so snapshotting those volumes from Hyper-V or VMware is not possible. We have installed the Windows File System agent on all those servers and are performing backups of the SAN volumes. Our SAN is connected to the hosts over fibre channel. Obviously it would be possible to connect one of our Commvault media agents to the fibre channel, present the volumes to it and then use the media agent to backup those volumes as a proxy. Is that advisable though? I can’t find any documentation on doing this...

7702
Damian Andre
Vaulter
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
HyperScale 1.5 Reference Architecture OS disk RAID level

Hi, we currently have a customer running HyperScale 1.5 Reference Architecture on SuperMicro hardware. They report that the OS disks are currently configured in RAID0. (details are already requested) They found out the hard way, and would like to change it to RAID1. Can anyone tell me what the (default) config options for the OS disks are? Hardware RAID, Software RAID, RAID1, RAID0? And also, what options would we have if we would like to reconfigure that to RAID1? Would it require a reinstall (I believe we can keep the Storage Pool data)? Or can we manually reconfigure to (software) RAID1, and is that supported? Thanks in advance!

58513
Patrick Dijkgraaf
Commvault Certified Expert
M
Byte
MountainGoatByte
asked in Self-Hosted Q&A
The Mongo DB and Commvault - what exactly does it do?

Hi Team, We are about to upgrade our older version of Mongo, which has been causing a few problems with log-files ballooning out. Technically, we are all good with the upgrade process, but I actually don’t know what Mongo does in regards to the Commserve (thats where Mongo is installed). Does anyone know?It would be useful to understand, that in the unlikely event that the upgrade goes pear-shaped, then what functionality or impact to Commserve functionality might we encounter? That would also help in presenting the upgrade change to the customer, who will most likely ask “what is the impact if the upgrade goes wrong”, as they normally do. So if anyone knows, please shout-up! Thanks.

18252
M
Byte
S
Bit
SumitPramanikBit
asked in Self-Hosted Q&A
SLA down after updating to 11.24.12

Hi, Yesterday I have updated to 11.24.12. But after installation, I found that it’s now showing my SLA is 28%. Missing SLA includes only the VMs and they are only 4-5 days old and backed up on weekly basis. If I am not wrong SLA period is calculated if there is no backup within 30 days. So is this a bug of this release 11.24.12? Thanks for your answer in advance. Sumit

2658
S
Bit
S
Byte
Spartan9Byte
asked in Self-Hosted Q&A
Migrate Disk Library on Windows 2008 to Windows 2016

Hello Community , We have windows 2008 R2 media servers with EMC disk library .  Want to migrate to windows 2016 can we directly do SAN level migration and attached the LUNS on Windows 2016 (Not sure will that work ). Looking for better recommendations . We dont have enough space to do Move mount Path .

1274
Mike Struening
Vaulter
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