Commvault Cloud Topics

Hello All, We have configured the Aux copy with AWS cloud storage library destination, we are facing Auxcopy slowness issue only for China location. Other locations are working fine. (US & UK).Any one facing same issue in China location…? Commvault are aware of any issues with routing Commvault Traffic through the local internet in China. 

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

Hello Everyone,we have migrated few mailboxes from on-prem to cloud, and we would like to backup these mailboxes one time for long term retention(diff retention from our regular jobs). we would assign o365 licenses, do a backup then remove o365 licenses.in my understanding, whether o365 license is removed, cvlt will continue to keep/protect the data based on retention set?Would commvault license continue to be counted or release along w/ o365 license?thank you for your feedback or recommendations. 

is there option/way to add mailbox exclusion on exchange online in command center? currently config was set to all mailboxes (catch all) but would like to add exclusion ad group.thank you.

Dears, Is it possible to configure LiveSync for below clients: SAP on OracleSAP on HANA Thanks,

Hi, I have a problem with removing expired data (logs) from the Storage Policy despite the policy.I found this setting but:The logs that are linked with a selective online full (and the logs of the selective online full) can be aged only if they are older than the oldest data that can be aged and the corresponding data of the selective online full that can be or have been agedandhttps://documentation.commvault.com/11.24/expert/53199_disabling_log_retention_rule.html , but this is for a global setting and we don't know how it will affect Hane.Kind Regards,     

Hi, I found one of my colleagues destroyed one of the server we backed up via File System agent without previously de-configuring it in Commvault. That ended up in a backup job stuck in pending status on “scan” phase during days.Is there any way to force a backup to be killed if it is stuck in a specific task and it has no progress after some time, possibly without using workflows?Thanks! 

Good day I’m setting up a MongoDB cluster backup for testing/demo purposes.It’s all a new installation.Mongo is running V5.0.6OS of the three nodes is Ubuntu 20.04Commvault version is V11.25.19I get the below error on backup initiation and can’t find much info on this.I have admin to the two paths noted.  Description: Failed to create the snapshot. : [Couldn't attach device /dev/sdb: 0xECCC0002:{CvBfDriver::attachDevice(77)} + {CvBfDriver::open(50)/ErrNo.2.(No such file or directory)-Couldn't open /dev/cvbf/admin}]Source: Secondary Node, Process: MongoDBCtrl Thanks,Mauro

Hi All, I s there any automation that can be done to delete retired clients after say 28 days.

can someone please guide me in creating workflow which will rerun failed backups, and I will want to schedule that work flow at least two times a day.

What is the best migration strategy?1- Prepare a new machine, with a new IP and new hostname, install and configure everything (it is possible that there will be a problem with licensing, because I don't know if we can have two CommServe instances running at the same time) and after everything is ready, point the clients for that new host?Or2- Create a new machine, install and configure all related CommVault services, and on migration day, change that new machine's name and IP to reflect the environment's current CommServe hostname and IP?Obs.: I remember that I would not like to bring jobs, policies, any configuration of the current CommServe, I would like to configure and review everything from scratch, in order to review the entire current environment and eliminate possible gaps.I understand that for my case, option number 1 would be the most ideal, but I don't know the complexity of making all the clients that today point to CommServe A (f

I found this document of commvault, but we are using Windows 2016 en 2022 with forestlevel 2016, Is this document stil good for us??  https://documentation.commvault.com/hitachivantara/v11/essential/57216_replicating_active_directory_data_to_all_domain_controllers_in_domain.html#procedure

For the ones interested → Metallic presented at Cloud Field Day see https://techfieldday.com/event/cfd13/I t.b.h. find it really disappointing to see that Commvault was not presenting as well….. Can we expect a session around Commvault Complete, HyperScale and any other solution?

Since Microsoft has announced they will stop development of EWS in favor of their Graph API we have received multiple questions from customer that ask if their mailbox backup is using Graph or EWS API for the backup and/or recovery.https://devblogs.microsoft.com/microsoft365dev/upcoming-changes-to-exchange-web-services-ews-api-for-office-365/I have not yet been able to find clear documentation about what Mailbox agents use which API to connect to O365. We are recommending for all customer to use modern authentication but several customer are asking official documentation that explain this.Can anyone help me with this? This is for all Exchange Online as well as hybrid setups.

Hey All, i need to troubleshoot some problems by sending reports. But i dont see the right logfile….  Could you give me an hint in wich logfile comvault log the mailing ?  I tried to send an test mail and checked the log if one logget an newer timestamp but nothing…  Thanks

Hi and best wishes to you ! This may not be related to it at all, or not, I do not know, but as most of us, we upgraded in late december our versions, and on my side I updated up to v11.24.29. I was at v11.24.23 before the log4j panic  Then I went on an end-of-year well awarded vacation. But coming back, I have noticed that now I have a lot of automatically generated reports failing.  Common point was they were scheduled to be ran at the same time. So I reviewed them, spanned other the time to avoid the Commserve’s CPU and DB crush. It went a bit better, but still failed.So I dug deeper, and noticed some reports got stuck in the job queue. Looking at the webconsole.log file, here’s what I could find : 1014  ERROR ExportHandler:runAndGetPhantomJSStatus:1004 - Failed to run PhantomJS

Owing to issues with network and Cloud we are having to use Tape Media as 2ary storage (offline).  I would like to have 3 media pools:  Daily, Monthly and Annual. Can someone remind me how to assign scratch media to the new media groups ?  I am trying to separate backup sets based on retention.Help appreciated.

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

We have a Media Agent located in China and business need is to aux copy primary data to AWS cloud. What way this can be achieved. I am looking for information more on traffic management because there is not straght forward way to migrate data from first copy to AWS cloud.  Note: I know technical step to setup auxi copy in normal scenario. 

Problem with DDBOne or more active DDB partitions for the storage policy copy are not available for use.Could anyone direct me to fix this problem?2736 664 02/18 09:26:07 ### RecvAnyMsg: Unexpected message received. Waiting [4F000019], I have [9000102], Group [0]2736 664 02/18 09:26:07 ### SendAndRecvMsg: RecvMsg returned failure. iRet [-1]2736 664 02/18 09:26:07 ### PruneRecords: SendAndRecvMsg failed. iRet [-1]2736 664 02/18 09:26:07 ### 5-3 PruneZRRecInt:2551 Failed to purge [3] primary SIDB records. Error [53006] [The network module failed to send/receive data.]2736 664 02/18 09:26:07 ### 5-3 PruneZRRec:2293 Finishing zero reference record pruning. Attempts [1], iRet [53006]2736 664 02/18 09:26:07 ### 5-3 DedupPrnPhase3:5247 Unable to remove unreferenced primary records from SIDB. Error [53006]2736 664 02/18 09:26:07 ### stat-ID [Avg GetDirContents], Samples [48], Time [0.095575] Sec(s), Average [0.001991] Sec/Sample

when performing a backup with the NAS agent that has deduplication enabled in Commvault, is it convenient to enable on the source storage side its native compression and deduplication functions at the same time, specifically from a Huawei Ocean Store 5500 devicePlease advice if we can enable compression and deduplication on commvault and Huawei Ocean store end?

i need a help :(primary : vtl ( media agent : senvtl01 second copy : aws ( media agent : test200i try aux copy( senvtl -> aws) result: OKi try restor from aws of test200but, no index cache label was found in the specified location. check failed.

HI All, In our environment the synthetic backup is taking long time, after we migrate the Storage to the Exagrid system from Netapp solutions.

Commvault Cluster Options over Linux for the below options:a.    Single cluster on the main siteb.    Stretch cluster between two sites.c.    Global cluster between two or multiple sites

Our admin has said rather than us backing up all apps or namespaces in OpenShift, we should go after only PV’s. I don’t see any way to filter for those in the guided setup for k8s nor in the UI, so, is this even possible without elaborate scripts to dump out of the various clusters and feed directly to a job?Sorry if that’s a bad way to explain it but they don’t want or care about “us” backing up OSC’s, only the PV’s.thanks