Commvault Cloud Topics

Hi guys! I’m completely new to REST API.I just downloaded the Postman CommVault Rest API Workspace and now I’m trying to start with the basic: authentication. But let’s get one step back to the Swagger UI. Just to exclude any wrong configuration inside Postman. I created a new test user inside the CommCell. This user is member of “master” group, so permissions should not be a problem. If I visit the Swagger UI (https://<webserver>/webconsole/sandbox/apiexplorer) and try the POST Login with this test user I get the message: errLogMessage": "Username/Password are incorrect"Well I’m pretty sure the username and the password is correct. I also tried to encode the password with Base64, but get the same error message. Other users also didn’t work. Also I can see a “Authorize” button on the top right corner. When I click on this button I can provide a Authtoken. But where I get this from? Obviously I’m doing something wrong here. Please tell me what. 

Hello!! I want to Aux copy ( Virtual Tape Libary → S3) but, The error occurred as follows.The error occurred twice.Occurred at 2.8TB(Total capacity 3.2) It worked well, but suddenly it didn't work.

Hi ThereI have a customer that uses Exchange Archive Mailbox with a quota of 14GB.The primary mailbox has a quota of 100MB and they have a policy to archive emails older than certain number of days (very short, like 10 days or less) to the Archive Mailbox.We also archive users’ mailbox with Commvault Mailbox Agent selecting both primary and Archive Mailbox.When checked the logs, a message states that the cleanup is skipped as the quota if 14GB and the current mailbox uses 100MB+It seems that the mailbox quota CV calculates also includes the Archive Mailbox quota , so when we specify Quota high watermark to 70% for example, and if the primary mailbox has exceeded that threshold the stubbing of emails do not happen on the primary mailbox as the Archive Mailbox has not reached that threshold.Wanted to know if this is an expected behavior and/or if there is any way to cleanup the mailbox based on quota only and ignoring the Archive Mailbox quota.Thanks and regardsAbdel 

Yesterday our environment did an automatic upgrade from 11.20.xx to 11.24.29.Previously I have had absolutely zero issues with data verification and backups and aux copies and all jobs show as passing data verification.Now I’m seeing errors/issues on aux copies and data verification along the lines of:Failed to process chunk [2840311] in media [V_98073], at the time of error in library [Disk Library] and mount path [[ma02] C:\Mount\maglib04], for storage policy [Backup to Disk] copy [Primary] MediaAgent []: Data read from media appears to be invalid..We’re using global dedupe and lots of synthetic full backups so I’m trying a proper full backup on a problem job to see what happens.Before I raise with support does anyone have any suggestions or thoughts please?This is a Windows MA environment where there have been zero issues this literally started to happen after the 11.24.29 install.Obviously this doesn’t seem good :(

After some weird initial issues which were fixed by an update….. My Nutanix files jobs take a long long long time to backup (assuming they don’t fail or restart attempt at reboot). I’m talking  37 days for my current attempt, which for the first time, is past the scan phase. CommVault indicates the job is 4.72 TB for this subclient of the Nutanix Filer. Initially, I thought maybe it was the size causing the issues. (New to CommVault, new to Nutanix). However I found this YouTube video How to check disk performance using CVdiskPerf - YouTube indicating that high read times indicate a possible disk issue. My read % time for the job is 96.85%. This seems excessive.  Has anyone attempted to use the CVdiskPerf on their Nutanix Filer? How did you do it? Recommendations on Youtube tutorial or an SOP somewhere?

Hello, we have already patched the environment regarding the Log4J vulnerability and are at the 11.20.82 level.Now we have a system that has been equipped with a MySQL agent. The backup can be set up but this does not start. Our network team has analyzed the traffic and informed us that Log4J is being used and therefore the traffic is blocked. All other agents show no problem. Is this a false positive or can the problem be fixed for the MySQL agent.I have attached a screenshot of the security warning.with kind regardsThomas

Hi Commvault Community, Just wondering if the Media Agent in Commvault uses a specific database ? Since the CommServ uses SQL DB for its metadata, I was wondering if the MA uses certain DB for DDB or Index Cache or anything else.

We  have 2 Synology 24TB storage libraries, one for the primary and the other at another site for the AuxCopy.The primary has Free Space 15.34TB, Size on Disk 8.59TB, Total Application Size 30.5TB.The AuxCopy has Free Space 3.62TB, Size on Disk 20.33TB, Total Application Size 30.33TB Shouldn’t the AuxCopy be an exact replica of the Primary?  Why would it be larger? Thanks for any suggestions.Larry

Hi everybody!We are in the middle of a storage migration at our remote site. In that site is configured the aux copy that acts as the source of the Live Sync. There the storage is going to be retired soon so we would like to know if there is a supported procedure to move locally the contents of this Selective Copy to another new one in the new storage avoiding to send the data through the WAN. Some questions about the procedure are not clear because:An aux copy between Selective Copies only copies Fulls so how can we copy the last incrementals? In order to allow the new source of Live Sync to be able to receive the incrementals from the Primary copy (headquarters) must be modified by the command:qoperation execscript -sn DisablePreviousJobsOnNewFull -si @i_SPName = 'storage_policy_name' -si @i_CopyName='selective_copy_name' -si @i_Set = '1'          but we don’t know if it is possible to have 2 selective copies with the same configuration in the same Storage Policy. We would be very gr

We have an VSA proxy which has the media agent installed, is it best practice to enable ransomware protection on the proxy. whether it affects any backups  ? but proxy is not owning any disk library. 

Hi Team, Does jumbo frame mtu 9000 affects to backup/restore performance positively ?  Best Regards.

Hi There,I am getting issue on Linux Manual installation here is screenshot of the error https://prnt.sc/mOLMbaY38-n7 I have already open the port 139,135,445,8400,8403, and disable the firewall as wellShow less 

Hi everyone This is my first post. I was trying to restore some files I lost from an earlier backup. I could view the files and folders. I selected the copy precedence to be 1 (my primary copy)However, whenever the operation starts, it gives the error “Failed to read media during restore” and stops at 5%Everything seems fine. Until I tried to skip the errors, and I find out that the folders are restored, but no files in them.Please help out. Is there something in the settings I have to change?

Hello guys, maybe this could be a silly question, but, is there any way I could disable the e-mail authorization I received when I try to perform some admin tasks like Retire a Client, for example.I tried to exclude the Client Group/Client Computer so I don’t need to receive the e-mail authorization, but I still keep receiving the email, even though I already authorized it.I know about the best practices in terms of security but this is causing my clients a little discomfort, and I don’t remember where this feature can be disable. Thank y’all, 

Our security team alerted us to the vulnerable version of the Java JRE used by commServe. According to them, multiple vulnerabilities were found in Oracle Java SE and malicious users can exploit these vulnerabilities to bypass security restrictions, obtain sensitive information, cause denial of service, gain privileges, execute arbitrary code.Below is a complete list of vulnerabilities:Security vulnerability in JSSE component can be exploited remotely to bypass security restrictions. Security vulnerability can be exploited remotely to bypass security restrictions. Vulnerability in JSSE component of Java SE can be exploited to cause denial of service. Vulnerability in Keytool component of Java SE can be exploited to obtain sensitive information; Security vulnerability in Hotspot component can be exploited remotely to bypass security restrictions. Vulnerability in Utility component of Java SE can be exploited to cause denial of service. Vulnerability in Swing component of Java SE can be

Hi Community ,We are using disk library as our Primary Backup Storage  . We would like to configure immutable secondary DASH copy on Pure Flash Blade . I would like to understand -- Can i create a disk library from Pure Flash Blade with hardware immutability ? Can i use Pure Flash Blade array to create a DASH Aux copy with source as disk library primary copy to target as library created from Pure Flash Blade . Backups are Streaming & VSA , not IntelliSnap .  As per the CV documentation and videos , i see that Pure is only configured as Primary backup storage with IntelliSnap backups . Can we use it as backup library target for aux copies ? 

Is there a way to increase the Growth and Trends report to greater than a year? We would like to see the trends over the last three years.

Every now and then (perhaps once a year, usually soon after installing a feature release), I return to the challenge of writing reports in Commvault to report on current status consistent with the way I think. Is there a section of this community that deals with developing custom reports (and dashboards) in more abstract, theoretical ways?I don’t want to be told how to solve a very narrow, specific problem, let alone told of five reports that display similar data; I want to discuss the mechanics of, for example, how to link from one Commvault report, such as one that might sort data by subclient ID, to another Commvault report that displays information relevant to one specific subclient ID. Another time I might want to discuss the various data display widgets in the report writing tools. I try to use Books Online, but I’m almost convinced my brain works differently than the editors of Books Online, so I’m looking for an alternate perspective or resource to address some of those arcane

Hi, I try to run a data verification but the job take this error:Error Code: [13:138] Description: Error occurred while processing chunk [7670174] in media [V_], at the time of error in library [LibStorage] and mount path [[LibStorage] R:\], for storage policy [SP_BackupSystem] copy [Aux_Disk] MediaAgent []: Backup job []. Mount path inaccessible. Source: , Process: AuxCopyMgr  

Is required to deploy exchange package on exchange servers when using ews from command center 

Hello,I need a little clarification about long running Auxiliary Copies.On a daily basis we run a Primary Copy schedule which is followed by three auxiliary copies. Quite often the auxiliaries take a very long time to complete, enough to overlap with the primary copy schedule of the following day. This makes the jobs on day 2 to “enter” the still running auxiliary copies from day 1, is there any way to avoid this? Is it possible to set a boundary on the latest job to be included in an auxiliary copy?To my understanding, the Copy Policy->Backup Period->End Time setting cannot be used as it would provide a fixed date rather than a moving one.Sorry if this sounds a bit dummy and thanks for you supportGaetano

Hi,Do I have to upgrade the commcell from sp16 to sp23, as well as the CommServe do I have to forcibly align the release on the Media Agents and all clients?Thank youDario+393890060966

Hello,the following link is the current documentation for a start of an oracle single database from CLI ( Command Line Interface ) ?http://https://documentation.commvault.com/hitachivantara/v10/article?p=products/oracle/t_ora_cli_backup.htmThe current log mode of the database is NOARCHIVELOG , so a offline backup is possible:You can back up online or offline Oracle databases, log file  …Entire documentationhttps://documentation.commvault.com/11.24/essential/87348_backups_for_oracle.htmlA example to start a filesystem backup from CLIhttps://documentation.commvault.com/11.24/expert/23177_command_line_backup_unix_and_linux_file_systems.htmlIt is like the same as a oracle backup ?Kind regards

I want to move jobs from disk to tape, when I run the auxiliary copy it gives me an error when it finds a CHUNK and some of the jobs are marked as bad, try to mark them as good and it gives me the following error "the selectted job cannont be marked good , since it has been marked bad by the system during a read operations"Already validate at the Operating System level that the CHUNKs are in the corresponding route.If I try to view the backup data for those bad jobs through a restore I can view and navigate to the file to restore Is there any way to recover the good status of the jobs?

Hello team!Looking at the regions of Mettalic Cloud Storage, we don't have Brazil yet. Is there a roadmap to launch Metallic Cloud Storage in Brazil regions? Regards