Commvault Cloud Topics

Cyberthreats, specifically ransomware, continue to be a top risk and top of mind for customers. It is a challenge for all of us. We must protect against threats, monitor our environment, and stay recovery ready. To help ensure you are covered, we are sharing 10 best practices to protect your data against a cybersecurity event. @Zack Brigman, Metallic’s Sr. Manager for Product Marketing and @Phil Wandrei, Commvault’s Principal Solutions Marketing Manager, collaborated to share the key tactics and best practices across Metallic and Commvault.Check out the full blog post at at the link below, and leave us any questions or areas you want to hear more about in the replies.  

Hi..  When setting a Blackout Window on a schedule policy the clients time zone is honored… Any way to make it honor the time zone on the CS instead?  (v11.25.29)Thank you.. /Rubeck 

Hey, I have a question about DFS: In the area CN=System you can find the backed up DFS part which can be restored. However, this does not provide me with any further information about, for example, the DFS paths behind it at the time of the backup or the permissions that were entered. Is there at Commvault the possibility to get more detailed into the backed up AD points to DFS. So that one does not have to make a "half-blind" restore.  

Hello Everyone I’ve found that I can enable IntelliSnap backup for Google GCP VM Intances. What exactly does it mean? I am familiar with IntelliSnap for other solutions (VMware, Hyper-V and so on) and IntelliSnap makes hardware snapshot of vol/LUN when backuped data lives. I wasn’t able to find any related information how process of IntelliSnap backup within GCP VM environment works. What is the sequence, where snapshots are maintained, what is the difference between regular streaming GCP VSA VM backups and IntelliSnap ones. IBOL states “enable checkbox to run IntelliSnap”, but I am technical guy, I would like to know what does it mean ;) Any theoretical knowledge & experience? Kindest regards,M.

I am settings new copy to tapethe tape has 24 slots I copy the last monthly full to tape. Retention is 1 yearI copy the last full off the year. Retention is 10 Years. The customer want that when each time the data are copied to the tape, he must be alerted and manually take off the tape offsite How do you deal with that ? Thanks !   

Hi Team,  I am trying to restore an DB on my lab to do the troubleshooting but i am getting below error. any one can help ? Error Logs :-  4612  5     03/24 06:31:19 ### ### ### - Execution of process [CommServeDR.exe] completed successfully. Exit code [0]4612  5     03/24 06:31:19 ### ### ### - Successfully restored database CommServ4612  5     03/24 06:31:19 ### ### ### - Retrieved release Id [11] from database4612  5     03/24 06:31:19 ### ### ### - The reg key is present to allow service pack upgrade in staging mode.4612  5     03/24 06:31:19 ### ### ### - The database(s) restored will be upgraded4612  5     03/24 06:31:19 ### ### ### - Upgrading database CommServ4612  5     03/24 06:31:19 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname CommServer -oemId 1 -DBUpgradeDir "G:\Program Files\Commvault\ContentStore1\Base\DBUpgrade" -DBBackupDir "G:\Program Files\Commvault\ContentStore1\iDataAgent\JobResults" -log "G:\Program Files\Commvault\

A customer of ours intends to move their Azure workload to Metallic in the near future.Because we don't manage the azure side of things for the customer, I assumed that the Azure blob storage was a combined tier based on what was configured in Commvault (screenshot below). The cloud libraries are configured in Commvault to use a Combined Tier of storage where we write metadata to Hot and chunk data to Archive tier. Based on that I’d suggested that a rehydration of data is needed from Archive tier to hot tier to perform an Auxcopy to Metallic or lodge a ticket with Microsoft to have the entire contents of the blob converted to Hot tier so that it can be read by the AuxCopy process.  CV cloud library explorer shows chunks in Archive tierTo learn more about Azure's blob storage configuration, the customer turned to Microsoft. Microsoft confirmed that no data needed to be rehydrated in order to migrate to Metallic because they could only see Azure's hot-tier blob storage configured on that

It’s finally been a year (our retention period) for the old file server, which was running on a windows failover cluster, i.e. they needed to have the mediaagent component installed in order for them to work. Now when I try to retire the client “WinFSCluster”, it is showing me the following error - “Failed to delete Client. Snapshots are still mounted.”Nothing comes up in a web search for this error message, so I hope you can assist me, commvault forum folks! 

ÜbersetzenHello,I want to automatically write data from reports into a Word document. For example, the number of failed jobs from the backup-job-summary report should be written to a Word document. Is there already a workflow for this or does anyone have an idea how to implement it?

I’m looking for a little more information on this error to my explain to my boss why this is happening.

I got the messsage 'Commvault Secure Boot: bc8930c65332fe89d50b4b0206ae67544df78040' err -11 every time I reboot a Media Agent Server. Is there any reason to worry about it? 

I am sending a  get call from POSTMAN Client to get the backup job summery report for last 24 hrs. it retiring a error with Status: 400 bad request.Followed the below procedure to get the REST API linkLogged in into webconsole→ Report → backup summery report → removed some unwanted fields → click on REST API & copy the link. On Postman client generate the token, create a new HTTP request -pest the link, & pest the token → hit send  I am getting 400 bad request  I can able execute all Commvault REST API - Public -SP24 Commands.

Hi all,Our activate infrastructure consists of a single server with the following roles installed: Web Server Content Analyzer Index Store When I run the first discovery job (online crawl), it completes successfully.If I run the job again (full or incremental) or change the source path, the job fails with the following error:“Could not initialize class com.commvault.solr.handler.extraction.CVStellentParser”  I tried to create a new inventory and  a new project. Again the first job works and the next one ends with errors.As source I tried a network share (share CIFS storage NetApp) a folder on FS iDataAgent client and a local folder of the index server.   

Hi, I have few question about deduplication. I will be very appreciate for help:how to backup servers with enabled deduplication - some special tips how to recover files from volumes with deduplication enabled is the option of data backup on such servers with the use of an installed agent recommended / not recommended, how does it affect the backup speed, why Commvault is not able to recover data from disks after deduplication, maybe something else needs to be configured?Thanks for help!

Hello,i used gxtail and log sequencer for many years and it helped many times to identify problems. The log sequencer files are from 2013 and seem to be deprecated now. Is there an update available? C:\LogSequencer\LogSequencer.zip\zipextimporter.py:82: DeprecationWarning: the sets module is deprecatedTraceback (most recent call last):  File "LogSequencer.py", line 360, in <module>  File "LogSequencer.py", line 225, in jobid_in_log_fileMemoryErrorThanks at all.

Hi,i have imported a VM from XenServer to vSphere with Starwind Converter.When i try to backup the machine i get this error:Other machines on the vSphere server works fine and backup without an error.How can i solve this error for that VM?RegardsDennis 

I have couple of hyperscale 1.5 appliances would like to retire them as sites were decommissioning  do we have any documented procedure for decomissioning hyperscale 1.5  looks for procedure toretire hyperscale 1.5 storage pool wipeout data in the storagepool after grace period of site/DC exit clean up plans associated to the storage pool ( both schedule and storage policy cleanup) from console. delete media agents , storage pool etc,

Hello, I am wondering if there is some way to copy, through File System agent, SAN attached volumes in VMs without having to select them one by one for every client (or filtering all the rest of volumes).My idea is to create a Virtual Server subclient to copy the VM itself and another FS subclient to copy the SAN-attached volumes, but avoiding copying again the content of VMDK for that VM. In a small and static environment, filtering the drives to exclude on a per-client base in FS subclient would be feasible, but if you have a big environment or an environment where VMs are constantly created and destroyed, the manual method is not possible.Do you know if it exists a way to automatically select only the SCSI/iSCSI volumes of a File System subclient? Or, that is the same, automatically exclude the non SCSI/iSCSI volumes of a File System subclient? Thanks!

In the Java Console I am trying to custom filter the subclient field of the Storage Policy Properties associated subclients. But this issue applies to all the fields in the Associated Subclients tab.I am trying reassociate some subclients with a new Storage Policy.  I want to filter on “contains”  or “ends with” mssql.  Select all the subclients that meet the criteria and reassociate them to the new subclient. But the conditions in filter are designed for numeric ranges.  is greater than is less than  is betweenThe filter condition should be keyed to text values, the same as they are for the operations filed in the job controller.contains doesn’t contain  begins with ends withI have noticed this misalignment of filter parameters in other places too. Is there a way to modify these filter conditions to align properly with values associated with the headings? This is making this task much more time consuming than it needs to be.  Thanks for reading

Hi all,Does anyone have this issue where disks accumulate on the Proxy server?Some proxies have 23 disks even when there are no jobs running.Automount is disabled and Defender has the correct exclusions.I even added the nRemoveSnapshotRetry keys to additional settings even though I’m not sure if it’s applicable to AHV.Thank you in anticipation.

Hi Team,I am receiving below error when i am trying to discover amazon EC2 instances in CommVault using  . My media agent ip-*03a is present in Private subnet and has IAM role with EC2 Full access and S3 Full access attached .  IAM Role which is attached to media agent - Regards,Mohit

Hello, Is there a possibility to enable transport encryption for existing clients and if so where ?I could not find the item so far.Kind RegardsThomas

Hi I have 2 vmware hosts connected to storage 25 TB ,the storage is almost full ,When I try to backup vms , the backup fail since there is no space to take snapshot If I shut down the VMs , I will be able to take backup immediately or not Or any advice ? 

Hi Could you please advise, If Commvault is able to backup SMB share permissions when it backs up a share that is hosted by a failover cluster? i.e: if we have to restore an entire share through Commvault, will it also restore the share permissions or will these need to be backed up separately, eg: via the registry on the server?

Hi,I have a problem with the installation of a agent Oracle on my client. I try to do a remote instalation since the console but mark a error of low space disk.And after when I try do a manual installation, the local installator marks two unfinished process that if I send to finish, the installer quits. How can I stop these bad installs or force my main install?