Commvault Cloud Topics

Hi all, we are still facing the issue with failing VSA HotAdd mode backup, that ends with the error "Virtual disks needs consolidation".We know, that during the back up, the virtual disks are binded to VM proxy, a snapshot is done, but the virtual disks stay attached to the backup proxy.My question is, where to find logs from the back up process from the VM proxy. I think, in these logs it could be documented, why the virtual disks are still attached to the backup proxy VM. I have checked the log of the job, but there was no such information. Is there any log, that describes what is being done during the backup job on the VM proxy? Cheers!

Hi Does any one have experience doing snapshot of SAP HANA instances, where the SAP HANA instances are running as an VM using vmware?

Hello,I am on commvault v11 SP20 trying to restore exchange mailbox items by changing copy precedence or using a disk library from aux copy (not primary) Restore runs fine but always picks up media agent associated with primary copy.Tried from commcell console and command center (no option to change copy precedence in command center for exchange mailbox) Is it expected behavior or I am doing something wrong here?

Thanks Bill for detailed documentation. This helped me during setting up NFS for teradata backup purposes.I see performance for the jobs written on NFS is not same as other jobs using same disk library.NFS jobs are running with average throughput of 100GB/hr while other agent jobs to same disk library is in TB/hr.Ran CVperformance check on disk cache and that is also much better (throughput in TB/hr) Anything to check further. I have logged support case but any advice is appreciated.

Hi all, We’ve recently implemented IMDSv2 to our Commvault AWS deployed infrastructure. Are there plans to support IMDSv2 in future releases of Commvault? From what I can tell right now, we are getting:“Failed to connect to virtual machine host as user “redacted” from access node “redacted”. Please select AWS proxy that has access to AWS instance metadata”Our access node authentication method is: “IAM Role” Just interested to understand is this is a limitation of the SDK being used for making connections over the API, or are we missing some permission set on our end to get this working?

Does anyone know if Hub site ( is part of sharepoint ) is supported by commvault . I can't find anything about it on BOL. I can't find anything in commvault database. When I run sharepoint site disovery I see everything except Hub sites.

what does this mean Failed to extract the simpana mount pathit will complete the backup but fail with about 74 file out of 414 file seen.

had a problem with my Shp setup:1 sql Server hosting the Shp Db → sql backupagent installed1 shp Server where the shp backupclient is installed now i get the error: 19956 1     01/25 08:15:22 ### CVSPPermissionCheck+<>c__DisplayClass21_0 <CheckSharePointSQLServerAccount>b__0 - SQL Server: SPSQL instance: SP2017 User Account: NT Service\SQLAgent$SP2017 does not have full permissions to job results and log files folders 19956 1     01/25 08:15:22 ### CVSPPermissionCheck CheckFolderAccess - Exception System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.   at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)   at System.Security.Principal.NTAccount.Translate(Type targetType)   at CVSPCompatibilityCheck.CVSPPermissionCheck.CheckFolderAccess(String username, String path)19

Hello, Everyone.I am currently in an environment where they use CyberArk to change all service accounts passwords at different intervals. They have their sysadmin sa for sql database backup on cyberark and it changes often. The backup administrator does not know when the password changes because it is automated. This often leads to backup failure due validation of credentials. Is there a workflow to update the passwords as they change that?  Or a way commvault can be on on-boarded on cyberark so the passwords updates as they change. Or a different way that the issue can be resolved. Note:Security is paramount to them, they are not looking to change how their passwords are generated. Please, help.

While trying to browse through the “Files and Folders” option from VSA subclient, we get the below error.. “Browse failed due to error while mounting virtual machine. Max disk size exceeded” Virtual machine guest OS is Windows 

Hi all. Has anyone developed a shell script to place a Media Agent into maintenance mode and stop services? I’m trying to cobble something together without hard coding credentials when running qlogin at the beginning of the script.I essentially need to run:./qoperation execscript -sn setMediaAgentProperty -si mediagent -si 8 -si 1commvault stop  

I’m trying to get a list of Jobs from the Rest API.It was working stable for a few month and now its not working anymore. Any other query works fine.This is what i found in the WebServer.log:27444 40 10/20 10:09:36 40 backupeagle - Processing [POST] request : /Jobs : Headers :[Content-Type=application/json][Accept=application/json,application/json][Accept-Encoding=gzip,deflate][Expect=100-continue][Host=127.0.0.1:81][Content-Length=156][SkipOldJsonConverter=true][CVRequestRouted=true][MS-ASPNETCORE-TOKEN=a122a259-c6b4-42d5-b3b7-97685bda87aa][X-Original-Proto=http][trace-id=ws87c5dfa042cf][X-Original-For=127.0.0.1:51335] : Parameters : (empty) : AdditionalInfo[ClientIP[127.0.0.1] ConsoleType[Unknown] Operation[CV.WebServer.Controllers.Job.GetJobsListSummary (CVWebControllerJobs)] isTokenSupplied?[True] Username[backupeagle]]27444 26 10/20 10:12:47 26 backupeagle Invoke - POST /Jobs : HTTP code 'OK'35084 252 10/20 10:12:55 ### ### We

Hi all.I would like to restrict my restore users, so that they cannot restore on top of a running Vmware server. I always want them to restore to a new server name, so somebody cannot destroy a running working server.Would it be possible to remove the In Place restore option when restoring a vmware server, and force the users to restore to a new server name. And when restoring to a new server name, would it be possible to remove the option to do a unconditional overwrite so that a user cannot overwrite a running server? Thanks.-Anders

Hello All,I am new to commvault. I am trying to create a customised commvault package to be installed on laptop client.However on step (Select how you want to authenticate with the server). I selected Single sign on.Getting below error:Could not complete SSO.Check the configurations and retry. I am able to login to the Commcell console with SSO by using the same domain user but while creating a package , i am getting the error as described above.Could you please help to get this issue resolved ? Thanks in advance !

When Commvault introduced the defaultArchiveSet alongside the defaultBackupSet I think I misunderstood how it was supposed to be used an this resulted in me misconfiguring that subclient. We have a file server which has a number of drives that I backup, but we also wanted to archive files within that backup location. So we setup seperate subclients one under defaultbackupset and one under defaultarchiveset. This has caused some of the same data to be backed up twice. What I am thinking is that we should have just configured archiving under the defaultbackupset subclient and left the defaultarchiveset alone?  

In the chargeback report, it’s (should be) possible to define global price & billing tags.But that’s per TB. How to set that per GB? If not possible, will commvault to the correct math from Tb to gb? I mean: If we use 100 for 1TB, will commvault calculate for 600Gb:      (100/1024)*600 =  58.59   or will it use rounding (e.g 0 or 100)   

Good morning!We are trying to set up DynamoDB backups for additional accounts within an organization.  We have the EC2 instances backing up using STS Assume Roles.  Do we need to add the DynamoDB permissions to that assume role?  Do we need permissions added to the top level VSA as well?  Is the best practice to provide access a different way?  Can we even use the assume role?Thanks!

Hi, it’s not clear in the documentation about if it this is supported or not ?I have a customer who has OS = SLES 15 Plaform = ppc64le.We are trying 1-Touch recovery of those servers.I have used the DVD for the Store (1-Touch Linux Live Boot Disc, DVD4_R11B80_SP24.iso), it is bootable inside intel but not inside a PPC64le Platform !We are also receiving this warning since we have enabled 1-Touch Recovery at the sub client level !Error Code: [6:966] Description: System state backup failed : [Failed to populate ReaR conf file. Check sr.log/sr_post_backup.log for details.] Source: sappcal101, Process: sr   

I am running Multiple Commvault Servers and storage agents in Azure, I have created several dashboards to monitor these VM’s but it’s at the VM level rather than the Commvault application level. Has anyone created an Azure Dashboard that monitors Commvault at the application level. I do realize that this can be done from the Commvault Dashboard but it would be useful for support to have a dashboard within azure that can highlight performance issues. 

Hi teamsIn the Media Library page under the Media group column, categories are displayed in “monthly” (MENSUELLE in french) section while tapes are annual.I check scratch pool and storage policies, all is correct.Any Ideas ?Regards.

Hello,I am using NDMP to backup netapp svm.I have opend port 10000 from access node to svmnow I can browse and list the content.When I launch the backup I have this error message.Does this port the only required ? Is there any dynamic ports to open ?Thanks ! Error Code: [39:424]Description: Client [nas_client_cifs] was unable to connect to the tape server [awpw99a00a] on port [49774]. Please check network connectivity.Source: mediaagent01, Process: NasBackup

Hello Just did a new install of SP24 as a test environment, Install successful but the adminconsole does not work.Commvault\ContentStore\Apache\work\Catalina\localhost\adminconsole is emptyComparing to my woking prod environment there should be a lot of files there.I tried the install 2 times, did a repair of the installation as well but nothing helped.Can I just copy the Catalina dir from my working environment??

Hi Team,we have a case, where customer is trying to perform one touch recovery  It seems like the pin doesn't work. We can type in the password and PIN and it lists the clients. Once the desired client is selected it seems like it's trying to use the password again but the PIN has expired so it says wrong password or username.i have checked the  previous cases for the  same issue.and the  resolution provided was one touch recovery does not support 2FAand a reference CMR was created CMR ID 256780

Hi All, We have set exclusion on some of the VMs so that backup does not happen for those VMs. However, on some days, we see that this exclusion is not considered in Commvault and backup for all the VMs in that subclient runs which causes a lot of issues. However, when we go and check in the preview of the contents in the sub client we do not see the excluded servers in it and the next backup that starts runs fine with exclusion in place. Do anyone have any thoughts on why this is happening? Regards, Deepa

Hi all,We’re currently on Commvault v11.20.40, and our VMWare environment is being upgraded from 6.5 to 7.0U2dDoes anyone know where can I find compatibility matrix??We just need to know if any 11.20.xx version supports 7.0U2d, or if we will need to upgrade to other versions ( say for example 11.24.XX )