Commvault Cloud Topics

Hi, We are moving our admincenter to a new server. (using the procedure, the DM2 & cvcloud dbs).It took the reports, etc, so all looks ok.But we noticed that on the new admincenter, we lost our tenant customisation. So we are missing for examples the logos for each tenant. How can we also migrate that?

i trying to backup oracle client and working fine once after that got error as in attached log to be noted :- all network connections between CS,MA,client are fine - service account and permissions are set as required - i changed cvd port because there are services working on same port but still having error 

I have an FC connected IBM LTO8 library writing LTO M8 media through Commvault.MA is Windows and client is Windows.On the subclient the application read size is 2028KB as the volume for that subclient is ReFS formatted.What chunk and block size would people suggest on the data path to the library please?It’s on the defaults right now.I’m experimenting with data readers and the obvious things and keeping an eye on latency on the source storage but I’m trying to just get this data moving to tape as fast as is possible.Thanks 

Hello, I’m trying to add an alert to my script, when a scheduler runs to send the output via email to the client.I want to configure this via command line.I searched in the documentation but didn’t seem to find any information about this.Does anyone know how to do this configuration? Kind regards,Jmiamaral

Hi AllWe recently upgraded our commserve to 11.25 and since then the commcell / commserve server / backups are slowThe response time when accessing or doing anything on the commcell is dead slow.Anyone facing this issue currently ? Any thoughts ?

Hi,  I have a question during teams backup. I would like to backup Teamsa's resource, but in the most optimal way, i.e. so that the CV detects new groups or containers indicated by us.We don't want to backup all users.How best to do it.Please help.

Looking into CommVault supported S3 Compatible Storage Vendors I can see Scality RING but not Scality ARTESCA even though both are S3 Compatible storages.Would that mean Scality ARTESCA is not validated for use as Commvault S3 compatible backup target storage?

Hi,we are getting a number of failed backup jobs for SQL default subclient with the following error:Failed to replicate snapshots for subclient [default] using DDRAs I was not able to find any viable explanation for this error message on CommVault support site, I would be glad if someone can explain what this error message actually means.Sincerely,Vladimir

Commvault media server keep DDB and Index. If the media server crash, will lost all restore capability.1, how to protect DDB and Index on media server? what is DR process for media server? 2, shall we replicate Commvault media server DDB and Index from source to target regularly? want to bring up target media server immediately if source server down.

Hello, Is this a normal behaviour so that when you are trying to restore 1 file or maybe 2 files from granular browse of a VM and it restores that file together with all of it’s dirs leading to it? I mean the whole path.  It should only restore the file into your selected location without any paths leading to it?We are restoring 1 file ‘19339’ to ‘Restore_Test_Feb22’ dir but you can see it restores whole path to it.[root@no01lastst Restore_Test_Feb22]# lsvg00-root[root@no01lastst Restore_Test_Feb22]# cd vg00-root[root@no01lastst vg00-root]# lstmp[root@no01lastst vg00-root]# cd tmp[root@no01lastst tmp]# lshsperfdata_root[root@no01lastst tmp]# cd hsperfdata_root[root@no01lastst hsperfdata_root]# ls19339 Ideally it should be restored like this?[root@no01lastst Restore_Te

we are not able to visble any of commvault sharepoint archive solution,we can recall that some time back we had the feature but now seem depreciated any one has thoughts on this 

When specifying MigrationAssistant in the laptop content, what is backed up?

i only have about 50 physical servers - all have CV agents - whereas i have about 500 virtual machines that get backed up via a vcenter vm backup.  Question about the honeypot detection … do the 500 virtual machines get detected for ransomware in any sort of fashion or what is the guidance there?  Thanks!

I am working on a workflow that has to interact with third party rest apis.I ran into an SSL error that seemed to be caused by an invalid cert. Javax.net.ssl.SSLHandshakeException: PXIX path building failed: sun.security.provider.cerpath.SunCertPathBuilderException: unable to find valid certification path to requested target The obvious solution is to install valid certs but that will take some time, is there a way to disable cert checking in the httpclient activity?Thanks.  

Hello Commvault Community,  Today I come with a question about the Commvault deduplication mechanism. We noticed that there are two deduplication base engines with identical values but differing in one parameter - unique blocks.(engine1.png)(engine2.png)The difference between these engines is close to 1 billion unique blocks, where other values are almost identical to each other. Where could this difference come from? Is there any explainable reason why there is such a difference considering the rest of the parameters? DASH Copy is enabled between the two deduplication database engines that are managed by different Media Agents.Below I am sending examples from the other two DDB engines where the situation looks correct - the DASH Copy mechanism is also enabled.(otherengine1.png)(otherengine2.png)I am asking for help in answering what may be caused by such differences in the number of unique blo

When encryption is enabled on storage-policy or client or sub-client :Does the data is encrypted on source clients and then encrypted data is transferred on network and stored as it is in backup library OR the unencrypted data is transferred over network and encryption happens at media agent side before storing the data in library .  

Hi guysI would like to know if there is a way to make a report of all installed clients and their groups in commvault, if there is any way to extract this general report of clients and groups

Our version is 11.25.11.We recently had an employee move on and wanted to modify the Email ID in the User Properties dialog box for a service account and received an error stating:Another user with email [email address goes here] already exists.Is this a bug? We do have a couple of separate user accounts configured with the same email id so not sure why we are unable to modify?

Hi, I will be very appreciate for help. The problem is with the PST file when using Windows File system agent.After executing a full backup job, the PST file is not backed up in successive increments, despite the daily modification of the file. The client tried to turn off the application in front of the backup window, restarted the computer and the agent was updated as well.From the subclinet side, the settings are as follows, although the PST file is not backed up every day during incremental jobs.Greetings, 

Does Metallic support Microsoft SQL DB backups in Azure?

I have one MA that seems to spend all day every day pruning.the opposite MA seems to finish after a few hours every day.all things being equal apart from maybe backup load what settings can be applied to increase pruning? 

Hello Team,I wonder what Immutable backup is and what can be done in this area with Commvault? Is there a documentation page on what can be done for Immutable backup with Commvault? What else can we add to options such as ransomware protection, WORM Copy, AirGap?Best Regards.

Index Cache (V2).Yesterday I moved an IndexCache to another drive due to space issues. The index was at the time 293GB in size on a 300GB drive. I moved it with the Workflow “ChangeIndexCacheConfig” to a new destination with 1TB of free space.Today when I check the index today it is 440GB in size, so it growed almost 50% over night.Why would it grow this much? Just normal incremental backups was run over night? No additional clients added or any changes made to clients being backed up by the MA.Index cache settings as displayed below.  BR Henke

Hello CV community,I’ve been struggling with throttling issues when archiving EXO and was wondering about your experience in terms of performance.Could you please share your configuration and the stats of archiving jobs, so I have an idea about what to expect?How many access nodes? How many APP ID’s? How many service accounts? What’s the average throughput when performing archiving jobs?I know that performance can affected by several factors but I’m hoping go get some general stats with this.Appreciate your feedback.Cheers,Dardan

Hi team, we are in  a process of adding one more node and new node is imaged with 2.2 version where as existing three nodes are in HSX 2.1 version.which option would be perfect,1.do we need to downgrade new node to hsx 2.1 or2. upgrade existing nodes from 2.1 to 2.2.  if yes, is it ok to just hedvig os upgrade to latest version using below cmd or is there any other procedure to follow. a. cvupgradeos.py -upgrade_hedvig_onlyb. cvupgradeos.py