Commvault Cloud Topics

Since Microsoft has announced they will stop development of EWS in favor of their Graph API we have received multiple questions from customer that ask if their mailbox backup is using Graph or EWS API for the backup and/or recovery.https://devblogs.microsoft.com/microsoft365dev/upcoming-changes-to-exchange-web-services-ews-api-for-office-365/I have not yet been able to find clear documentation about what Mailbox agents use which API to connect to O365. We are recommending for all customer to use modern authentication but several customer are asking official documentation that explain this.Can anyone help me with this? This is for all Exchange Online as well as hybrid setups.

Hey All, i need to troubleshoot some problems by sending reports. But i dont see the right logfile….  Could you give me an hint in wich logfile comvault log the mailing ?  I tried to send an test mail and checked the log if one logget an newer timestamp but nothing…  Thanks

Hi and best wishes to you ! This may not be related to it at all, or not, I do not know, but as most of us, we upgraded in late december our versions, and on my side I updated up to v11.24.29. I was at v11.24.23 before the log4j panic  Then I went on an end-of-year well awarded vacation. But coming back, I have noticed that now I have a lot of automatically generated reports failing.  Common point was they were scheduled to be ran at the same time. So I reviewed them, spanned other the time to avoid the Commserve’s CPU and DB crush. It went a bit better, but still failed.So I dug deeper, and noticed some reports got stuck in the job queue. Looking at the webconsole.log file, here’s what I could find : 1014  ERROR ExportHandler:runAndGetPhantomJSStatus:1004 - Failed to run PhantomJS:  java.lang.RuntimeException: phantom: Process Timed out after 45 minutes    at commvault.web.reports.ReportsUtil.runProcess(ReportsUtil.java:1185)    at commvault.web.reports.ExportHandler.runAndGetPhantomJ

Owing to issues with network and Cloud we are having to use Tape Media as 2ary storage (offline).  I would like to have 3 media pools:  Daily, Monthly and Annual. Can someone remind me how to assign scratch media to the new media groups ?  I am trying to separate backup sets based on retention.Help appreciated.

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

We have a Media Agent located in China and business need is to aux copy primary data to AWS cloud. What way this can be achieved. I am looking for information more on traffic management because there is not straght forward way to migrate data from first copy to AWS cloud.  Note: I know technical step to setup auxi copy in normal scenario. 

Problem with DDBOne or more active DDB partitions for the storage policy copy are not available for use.Could anyone direct me to fix this problem?2736 664 02/18 09:26:07 ### RecvAnyMsg: Unexpected message received. Waiting [4F000019], I have [9000102], Group [0]2736 664 02/18 09:26:07 ### SendAndRecvMsg: RecvMsg returned failure. iRet [-1]2736 664 02/18 09:26:07 ### PruneRecords: SendAndRecvMsg failed. iRet [-1]2736 664 02/18 09:26:07 ### 5-3 PruneZRRecInt:2551 Failed to purge [3] primary SIDB records. Error [53006] [The network module failed to send/receive data.]2736 664 02/18 09:26:07 ### 5-3 PruneZRRec:2293 Finishing zero reference record pruning. Attempts [1], iRet [53006]2736 664 02/18 09:26:07 ### 5-3 DedupPrnPhase3:5247 Unable to remove unreferenced primary records from SIDB. Error [53006]2736 664 02/18 09:26:07 ### stat-ID [Avg GetDirContents], Samples [48], Time [0.095575] Sec(s), Average [0.001991] Sec/Sample2736 664 02/18 09:26:07 ### stat-ID [Avg CanPruneVolume], Samples

when performing a backup with the NAS agent that has deduplication enabled in Commvault, is it convenient to enable on the source storage side its native compression and deduplication functions at the same time, specifically from a Huawei Ocean Store 5500 devicePlease advice if we can enable compression and deduplication on commvault and Huawei Ocean store end?

i need a help :(primary : vtl ( media agent : senvtl01 second copy : aws ( media agent : test200i try aux copy( senvtl -> aws) result: OKi try restor from aws of test200but, no index cache label was found in the specified location. check failed.

HI All, In our environment the synthetic backup is taking long time, after we migrate the Storage to the Exagrid system from Netapp solutions.

Commvault Cluster Options over Linux for the below options:a.    Single cluster on the main siteb.    Stretch cluster between two sites.c.    Global cluster between two or multiple sites

Our admin has said rather than us backing up all apps or namespaces in OpenShift, we should go after only PV’s. I don’t see any way to filter for those in the guided setup for k8s nor in the UI, so, is this even possible without elaborate scripts to dump out of the various clusters and feed directly to a job?Sorry if that’s a bad way to explain it but they don’t want or care about “us” backing up OSC’s, only the PV’s.thanks

Hello everyone, everything good?I'm doing a clean install of CommVault for an environment of up to 500 virtual machines.I chose the CommCellSizing Medium setting:Medium: supports up to 500 servers, or 1000 virtual machines, or 5000 laptops in a single CommCell environment. 8 CPU cores | 32GB RAM | 200 GB of disk space for CommServe databaseI'm having doubts about this disk provisioning for the Database. Is 200GB a size that already considers growth over time or is it just for initial installation?Is it a good practice to have a partition just for the Database and separate the other solutions (Content Store)? Or does it make any difference in terms of performance?

Hello everyone, everything good?I have some questions about CommServe. I understand that this solution is basically an index database and job summary.And I have five questions about CommServe:1- What types of data does it receive via the network? How big is the traffic?2- What does the MediaAgent send to CommServe? Just the Job Summary?3- What does the Commvault client installed on the operating system send to CommServe?4- How is the communication flow? Who starts the backup job? Who is the first and the last to be informed? What are the communication stages and what is sent in each of them and where...5- A backup interface (Layer 2 only) is required so that this traffic (MediaAgent and Client) does not impact the production interface or this traffic is negligible, to the point that I don't have to worry about it using Layer 3 on the interface of production?

Hi allI’ve setup a small CS in my lab which I’ll be using to present to a customer.All has been installed and is working.I do notice that when I launch the Command Centre, the Dashboard view and the Reports view are both completely empty.I’ve seen two topics on the forum around this. Both fixes don’t seem to apply in my scenario.I’m running Windows Server 2019 and CVLT V11.25.29 I’m interested to hear if there are any solutions to this?Thanks.  

Hello,I’m testing encryption and would like to change the media password“Control Panel” → System → Change Password → Change Media PasswordI can’t remember I typed a password in the past, but to set/change it I need an old one.When I leave it blank I get following error: Is it possible to set/change the password?Thank You

Hi,I have a customer who wants to remove his Commserve and MediaAgent from the existing Windows domain. Is it enough to do the steps in this Documentation Article?Changing the CommServe Computer Name (commvault.com)The Hostname itself should be the same as beforce but without being in the ActiveDirectory and the DNS Entries should be untouched. Kind RegardsFlorian

Hi everyone.Why I don’t see layout “kubernetes” in commvault command center?How to enable it. I saw it in other consoles in Protect->Kubernetes, but in my console this item not appearCommvault version: 11.24

Hi,I am trying to update the agents installed in a client locally with a Maintenance Release package downloaded from CommVault.I can update the agents successfully using the package in an interactive way but it looks like the silent installation option available in previous versions is no more there in version 11:usage: install [-h] [--instance INSTANCE] [-Local] [-autoupdate] [-vm VM]               [-rmvInterSectingDiag] [-restartMacFinder]Welcome to Unix update installeroptional arguments:  -h, --help            show this help message and exit  --instance INSTANCE   dummy arg  -Local                dummy arg  -autoupdate           Auto apply updates  -vm VM                This argument is specified in case of push/ silent                        removal of updates, for specifying the Instance being                        updated  -rmvInterSectingDiag  This argument is specified in case of push/ silent                        removal of updates, to remove intersecting diag             

I don’t know whycheckreedness status OK. What should i do?  

I am doing this sortof.  I have an S3-IA bucket and send my Aux copies to it.  I am just not doing the tiering to Glacier or something else.  Everything stays in S3IA.  My Aux copy retention is for 91 days, but I am getting blasted with AWS charges for early deletes.  Does anyone know how I can find what is deleting early?  CV support verified I have proper retention set.Thanks,Stephanie

Hi All,Currently we are using KeySecure (version is 8.4.3) for managing encryption keys for backup and restore in CommVault. We will be decommissioning the KeySecure soon and would like to know if its possible to import the keys to CommVault inbuilt key management system for existing backups before decommissioning the Keysecure so that we could still recover from existing backups using inbuilt KMS.  Also for future backups we would like to use the inbuilt key management server of CommVault which I think can be simply done by changing the key management server to be used in the Storage policy settings from external one to inbuilt. Thanks, Nazish

We were testing a small (200MB) backup and restore to tape and back to disk. Backup takes < 8 minutes however restore takes 3 hours. It appears that after making contact with the index server the restore is waiting almost three hours before mounting the first tape. Transfer from tape to disk actually take a few minutes. Any idea why it can take so long to mount the first tape?

Commvault is showing 75 TB of data to be written to tape.  We have set the tape copy to be “combine source data streams” to 3 (so it will use 3 tapes) and multiplexing is set to 5.Additionally: We have the “Data Path configuration” set to use alternate Data paths when ‘resources are busy”, and (in the policy) checked “enable stream randomization...” and “distribute data evenly among multiple streams...”Started the job, it chose to only write to 2 tapes, and also chose an alternate media agent to use (not sure why, the default media agent has 2 available tape drives and does not appear to be busy).Looking at the job, it only used 7 readers BUT there is a single stream/entry for ‘media not copied”… it does not seem to have determined it needed to use 3 streams.. yet it has a single stream “waiting” … and its not writing “10 readers” (only 7)… so the reader counts/multiplexing seems to not be honored ( as there is a single stream waiting in ‘media not copied”.why didn’t it break up the st

Hello,on my AWS environment,I have 2 Windows MA and a linux machine that is used as a proxy to backup EFS (AWS NFS like)Sicne yesterday the linux proxy machine stop responding.When I connect to AWS console I see that a lot of volume labeled_GX_BACKUP_SnapJob_210219_vol-086b61f123938a8f4 are mounted on it.I dont know why these volumes should mounted on the Windows MA.How to find from where they are mounted ?I want to know thaht before investigate why the proxy is down. I think boot filesystem is corrupted. Thanks !!