Commvault Cloud Topics

Hi Everyone,We integrated the Commvault with SNOW to create a ticket automtically for each  backup failure. We are getting two ticket for each VM backup failure.On Ticket for VM failure On Ticket for Subclient status Completed with ErrorThe cause of the issue, Commvault sending two SNMP trap as per above condition. Do anyone having any solution or workaround for the issue? Thanks,Mani

hi teami am facing an install failure while trying to install CommVault agent to a client machine with windows 2019.here is the log result:*******************************************************************  Machine            : CRTMCTSP2019  Module             : Install.log  Commserver         :   Product Version    : 11.80.170.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 1/17/2022*******************************************************************10408 4     01/17 20:08:12 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [10408], ProcessName = [Setup].10408 4     01/17 20:08:12 ### ### ### - The setup is running in non-bootstrap mode10408 4     01/17 20:08:13 ### ### ### - ##########################################################################10408 4     01/17 20:08:13 ### ### ### - ##                         Installa

Hi team, IHAC who runs Qumulo file server and performs it’s backup using CVLT + StoreOnce.Customer has a big concern about too long scanning time for backup so they’re about to apply this feature, Change File Tracking option on their environment.CVLT version is FR24 and I read this URL content but no any detailed procedures.Optimized Incremental Scans Using Qumulo Native Change File Tracking APIs (commvault.com)Can customer use this option to reduce the scanning time for the subsequent backup job?Please kindly let me know how to turn on this option from CV or Qumulo side. Thanks a lot.

Hi,We have trouble uploading the DR backup to the CV Cloud. It seems to be blocked because the commserve is not allowed to send data to mcvdrbackup01c1us02.blob.core.windows.netIn the logs of the CVCloudService.log I see that http://mcvdrbackup01c1us02.blob.core.windows.net/ we see the following line4300  4210  01/06 11:44:35 ### CVCloudAzureService::UploadBlob() - Error: Failed to upload chunk to cloud for file [WFEngine_commserve_2022_01_06_11_38_FULL.dmp], Index [1], Queue [front -> 1, back -> 1, size -> 1], Block No. [2], Block Id URL Encoded [MDAwMDAy], Block Size [89088], URL to Upload [https://mcvdrbackup01c1us02.blob.core.windows.net/100472/SET_1579/WFEngine_commserve_2022_01_06_11_38_FULL.dmp?comp=block&blockid=MDAwMDAy&sv=2020-04-08&st=2022-01-06T10%3A25%3A34Z&se=2022-01-06T22%3A40%3A34Z&sr=b&sp=cw&sig=Fhfmrf6Sj2XMpP%2FsoSNfOLXPfiZb10b%2FGvHFSUjjoGQ%3D]. Upload attempt [3]. Curl Error Message [0xEDD00023:{CvCURL::CvProtocolReq::doPutOperat

windows FS Backup failing with error [0x1 1] Incorrect function. few files have error [0x1 1] Incorrect function

HI Team,We have an ask to assign outbound internet connection from backup server to only Commvault websites IP address or CIDR range and block internet access to everything else.Is there any CIDR or IP Ranges for Commvault MA and logs upload websites ( * . commvault.com) ?Regards, Mohit

When I setup a HPe Catalyst library I’m getting the following message after I enter the information for the library, host user account etc: it does detect the store Ok, but when I click on OK. I get the alert “Installation Directory look up failed for given mediaagent”. I have same media agent configure for another Cat library on different storeonce ok. I change the Media agent to use a different one, it finishes Ok. Anyone have any ideas.

Hello, There is a problem where if I am not mistaken - failed/killed job will no longer show logs for that job or events because it is aged out. I have a situation where customer comes and asks why we had failure 7-10 days ago - and I cannot answer because I cannot view logs for that job. I have tried to check some settings in media management>data aging and found something similar to it:“Days to keep the failed/killed backup job and other job histories” - it has 90 days on it, but I think it’s only to show that job in the history of jobs?  

Hi,We need to backup Azure SQL Databases (https://documentation.commvault.com/11.24/expert/18110_microsoft_sql_server.html or if you prefer https://documentation.commvault.com/11.24/essential/97468_azure_sql_database.html). What are the requirements for the proxy server?Thanks!

Hi,I am looking to run an in-place upgrade on the operating system on our Commserve Server from 2008R2 to 2012.  I have cloned our commserve server and tested this out but getting few issues after upgrade has completed.Before running the upgrade i made sure all CV services/Jobs were stopped.  Also stopped the SQL services.I get the following issues:The "Commvault Communications Service" and "Commvault Server Event Manager" services do not startup.  These seem to continually try to start then stops again.  All other services start fine.Also i was looking to run a repair on the install but it saying "unfinished installation detected".Has anyone came across issues like this?

Hi, Does anyone happen to know if it should be possible to restore an ACL when restoring to a UNC path? We backup a UNC path (using Network Share Client, generic for CIFS Azure Files) and the ACL from a file or directory is restored when restoring to a local disk, but not when restoring to the source UNC path.Thanks!

In my current environment I do have a certificate installed but that has an expiry till 2030. So need to re issue a certificate however issue is when i apply for the keys I am not sure how to push them to commvault and the rest steps.

Hi, I need to move backup from 1.5TB library to 700GB library along with old backup jobs, how to do it?Thanks 

Our VxRail configurations have one vSan datastore.  When kicking of a Live Recover, a second data store is needed.  However we do not have a second store to use.  What is recommended for Live Recover restores to VxRail?

Good day.  I am performing an audit for a customer.  I was asked to confirm and produce proof of  AD group that are allowed access to backups.   My question, is there a way to view AD groups that are associated with server backups on the Commserve? 

DB2 Backup [sqlfxdb() for DB failed[ ---- error report ---- app. message = get the database configuration - Backup Pending line = 2426 file = d:\rel_11_0_0_b80\vaultcx\source\commclient\cldb2\cldb2agent\cldb2agentlib.cpp SQLCODE = -1032 SQL1032N No start database manager command was issued. SQLSTATE=57019 --- end error report --- ]: Exit..]

I am looking at restoring multiple servers at one time (20+). I wanted to see if anyone has accomplished something similar with scripts.

Hi,I’m on 11.20.85 and had a media agent/ VSA proxy reboot when doing restores. Due to the size of the restore (600 GB+), I restored the files to the proxy instead of going straight to the VM. The crash dump says: Probably caused by : CVVD.sys ( CVVD+d01b )Is this a different issue since 11.20 isn’t a version listed to have problems?Thanks

We have several DDB’s, all partitioned across several media agents. When the DDB backups run, I’m seeing most of the Media agents doing a backup for “themselves” meaning the client and Media agent are the same when the DDB backup runs.  But for one of them, I cannot seem to get the DDB backup copy to choose the primary/default media agent (in the copy → data paths settings), to do any of the DDB backups, it always chooses the alternate media path for both DDB backup partitions.I have *not* yet chosen the “use preferred data path” setting (where it should only? use the primary media argent and not use any alternates) as I feel that it should choose the primary and it would auto choose the secondary media agent for the other partition if it needs to.Also: I want the DDBBackups to be slit over 2 media agents because 1 media agent is very overpowered (lots of CPU/memory) relative to the other (older and few CPU’s).  The media agent the DDB backups is choosing is this underpowered media age

Hi, I am wondering which port is needed to use the command line from a different machine than the CommServe. Is it for example the same port as for the CommCell Console, port 8401?Thanks!

Hello,We have determined with the help of CV support and Azure support that the fastest possible restore of an entire VM within the Azure environment (even within the same region) is 60Mb/s. The limitation, according to Azure, is that CV writes the VM as a single page blob and the max throughput for that is 60Mb/s.At this speed, restoring an entire VM of any significant size would take far too long to be acceptable in an emergency situation.Has anyone run up against this limitation and how have you worked around it? Or does anyone have any suggestions on how we might do so?Thanks in advance for your suggestions!

Few quick questions regarding some pre-defined CV console alerts. I am unable to find this information online Unusual job activity alert. What does code 14:300 mean? This is default as the alert is enabled Do we need to expanded this alert to include more codes? Increase in data size Does this include alerting on VSA and NDMP as well? If no to above, would we have to install an iData agent on each VM to allow alerting? Thank you for your time

hi,I'm trying to restore VM to AZURE and then I get the following message, anyone know maybe why? 

Hi, I have a question about job DDB Space Reclamation. So on job i have :The Error means that we must switch microprunig:> https://documentation.commvault.com/11.24/expert/9183_configuring_micro_pruning.htmlError Code: [80:273]Description: Pruner media agent not found to run Defrag phase on DDB, Please configure pruner media agent using mount path propertiesbut we dont want switch microprunig due to potentially higher costs. Can we get around this problem?I will be very appreciate for help. 

Thank you all in advance for the input.  (first time poster)I have an issue I can’t figure out and I’m tired of beating my head against the wall.  We are moving away from using tapes as our secondary copy (archive copy).  We have recently setup Azure cloud storage policy copies for our archive.  I have attempted to mirror the policy copy settings between the tape and cloud copies as much as possible.  We have 3 copies - weekly, monthly, and yearly, each with a different retention, and 3 different storage policies.  We started with the weekly copy and all seemed to be well.  When I created the monthly and yearly copies, the job selections didn’t meet my expectations.  A few examples:  duplicate jobs would show up in the weekly and monthly, or monthly and yearly.  Meaning a job that I would expect to a monthly (first weekend of the month) was in the weekly job list. The yearly jobs don’t seem correct at all.  We want the first weekend in Feb of every year to be our yearly copy.  However