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Question

Does anyone know Commvault can backup and restore "ZStack" VMs?


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As titled, any parties did try this in the testing environment without any issue?

5 replies

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Hello @LeoLam 

I can see there were a couple of cases raised around this topic and i see since 2023 jan we do not support it. 
If you like I would raise a ticket to be created in to a CMR ( Customer modification request ) as that is the process to get it supported or a definitive answer if it is on the road map.

If you are unable to raise a case then the accounts/sales team should be able to assist you with this request

Kind regards
Albert Williams


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  • Author
  • Bit
  • 2 replies
  • May 2, 2024

Thanks Albert! Could you help raising a ticket in CMR and provide me the link to trace the case?

Actually I had raised a case via mail as well as Portal in advance, but so far no response.


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Hello @LeoLam 

Can you advise the ticket number you raised up? I can follow it up and get all the required details sorted out.

 

Kind regards


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  • Author
  • Bit
  • 2 replies
  • May 3, 2024

I just sent the issue to crm@commvault.com but I still not get any update now.

And it does not have any case NO. yet.


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Hello @LeoLam 

I would recommend to contact your account rep around getting the CMR created or raising a support ticket with the details and requesting a CMR to be created. 

Kind regards

Albert Williams


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