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Question

MS SQL backup keeps on running for the entire day.

  • 28 June 2024
  • 1 reply
  • 25 views

One of my MS SQL database backups keeps on running for entire day, but the progress is 0% and sometimes it completes after making some failed attempts and sometimes it fails completely. when I checked the error message under the failed attempt it says. "Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details." I have already shared the logs with CommVault support. However, I was checking the event logs related to VDI on the server and found attached alert. can this be the issue.

 

Regards

Amit

1 reply

R
Rank
Userlevel 2
Badge +5

Hi Amit.

 

There could be few reasons for this error and the information in General tab is very generic in nature. Details tab in the even could provide some additional information. My guess with this limited info is, this could point to a VSS issue or user permissions. 

 

Know you mentioned you opened a support case already, can you please share the case # so I can check with the team ?

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