Trying to add laptop client failing with Error Code :[68:574]

HI @Dipayan Sarkar ,

Can you download software:

https://documentation.commvault.com/2022e/essential/117291_download_software.html

Best Regards,

Sebastien Merluzzi

Hello @Sebastien Merluzzi , 

The version I am having is 11.30.43  [Hitachi Data Protection Suite]. The latest fixes for current release it says 11.30.0. 

I attempted to download the version using Command Centre, but received the following error.

68:70 Could not download the file [CVMedia\FeatureReleaseList.xml/C:\Program Files\HDS\Backup and Recovery\SW\FeatureReleaseList.xml].
Source: win-c7k6li9lpl7, Process: DownloadSoftware

I then tried to get the Full Media of version 11.30. It wouldn't let me say Restricted Access.

Thanks, 

Dipayan Sarkar

Hello @Dipayan Sarkar 

Could you please try to download it from https://ma.commvault.com/ESD?fv=11.0&esdID=1396#packageDownload and see if that works?

Best,

Rajiv Singal

Hi @Rajiv , 

Checked,I cannot login to this page using my partner account. 

Thanks

Dipayan Sarkar

@Rajiv 

Hello @Dipayan Sarkar 

While using cloud.commvault.com, Please try to login with another credentials which is registered with commserve. Otherwise try to add your user with commserver: https://documentation.commvault.com/2022e/expert/40685_associating_users_with_commserve_server.html

If both does not help, please call our helpline support +18777803077  and work with our front line team to get access on your account. 

Best,

Rajiv Singal

@Rajiv 

Our lab is setup locally and not in the cloud. 

Thanks, 

Dipayan Sarkar

Hello @Dipayan Sarkar 

Please call our helpline support +18777803077  and work with our front line team to get access on your account. 

Best,

Rajiv Singal