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Certificates and courses are gone after Learning Advantage to Readiverse transition

  • July 2, 2025
  • 6 replies
  • 119 views

LukasBC
Byte
Forum|alt.badge.img+3

Hello,

Commvault certs and courses are not available at the Readiverse platform after it transitioned from old Learning Advantage portal. So, I didn’t get any hearing from any of these e-mails: enablement-help@commvault.com, supportportal_admin@commvault.com, registrar@commvault.com.

 

Who should I contact to make certs and courses available again?

Best answer by Sougato Roy

Hi Lukas,

Thanks for being patient! The team fixed the issue and I have shared the details via DM with you.

I’m closing this thread, but if you have any questions about Readiverse and Certifications, check out the FAQ using the link below.

And if you can’t find an answer there, send an email over to Enablement Help.

Of course, you can also ask questions here in the Community!

 

Best regards,

Roy

If you have a question or comment, please create a topic

6 replies

Sougato Roy
Vaulter
Forum|alt.badge.img+9
  • Vaulter
  • July 3, 2025

Hello,

Commvault certs and courses are not available at the Readiverse platform after it transitioned from old Learning Advantage portal. So, I didn’t get any hearing from any of these e-mails: enablement-help@commvault.com, supportportal_admin@commvault.com, registrar@commvault.com.

 

Who should I contact to make certs and courses available again?

Hi,

I just wanted to let you know that I’ve contacted the enablement team to help with your issue. A quick update: if you have any problems with Readiverse (in case you don’t get the answers here in the Community), the correct email to use is enablement-help@commvault.com, not the other ones you mentioned in your query.
Also, while you wait for help, you can check out our Readiverse FAQ for answers (we’re not perfect, but we’re working on it! 😀).

I’ll keep you posted once I hear back from the team.

 

Thank you,

Roy


Sougato Roy
Vaulter
Forum|alt.badge.img+9
  • Vaulter
  • July 4, 2025

Hello,

Commvault certs and courses are not available at the Readiverse platform after it transitioned from old Learning Advantage portal. So, I didn’t get any hearing from any of these e-mails: enablement-help@commvault.com, supportportal_admin@commvault.com, registrar@commvault.com.

 

Who should I contact to make certs and courses available again?

Hi,

I just wanted to let you know that I’ve contacted the enablement team to help with your issue. A quick update: if you have any problems with Readiverse (in case you don’t get the answers here in the Community), the correct email to use is enablement-help@commvault.com, not the other ones you mentioned in your query.
Also, while you wait for help, you can check out our Readiverse FAQ for answers (we’re not perfect, but we’re working on it! 😀).

I’ll keep you posted once I hear back from the team.

 

Thank you,

Roy

Hi,

We were unable to locate your information using the profile email. Can you please provide the user ID or email address you used for certifications prior to the Readiverse transition?
 

Thanks!

Roy


LukasBC
Byte
Forum|alt.badge.img+3
  • Author
  • Byte
  • July 4, 2025

Hello,

Commvault certs and courses are not available at the Readiverse platform after it transitioned from old Learning Advantage portal. So, I didn’t get any hearing from any of these e-mails: enablement-help@commvault.com, supportportal_admin@commvault.com, registrar@commvault.com.

 

Who should I contact to make certs and courses available again?

Hi,

I just wanted to let you know that I’ve contacted the enablement team to help with your issue. A quick update: if you have any problems with Readiverse (in case you don’t get the answers here in the Community), the correct email to use is enablement-help@commvault.com, not the other ones you mentioned in your query.
Also, while you wait for help, you can check out our Readiverse FAQ for answers (we’re not perfect, but we’re working on it! 😀).

I’ll keep you posted once I hear back from the team.

 

Thank you,

Roy

Hi,

We were unable to locate your information using the profile email . Can you please provide the user ID or email address you used for certifications prior to the Readiverse transition?
 

Thanks!

Roy

Thank you Roy, I described everything in detail via the e-mail and share this message with you already. 

@Sougato Roy Can you please kindly mask my e-mail? Thanks!


Sougato Roy
Vaulter
Forum|alt.badge.img+9
  • Vaulter
  • July 4, 2025

Hello,

Commvault certs and courses are not available at the Readiverse platform after it transitioned from old Learning Advantage portal. So, I didn’t get any hearing from any of these e-mails: enablement-help@commvault.com, supportportal_admin@commvault.com, registrar@commvault.com.

 

Who should I contact to make certs and courses available again?

Hi,

I just wanted to let you know that I’ve contacted the enablement team to help with your issue. A quick update: if you have any problems with Readiverse (in case you don’t get the answers here in the Community), the correct email to use is enablement-help@commvault.com, not the other ones you mentioned in your query.
Also, while you wait for help, you can check out our Readiverse FAQ for answers (we’re not perfect, but we’re working on it! 😀).

I’ll keep you posted once I hear back from the team.

 

Thank you,

Roy

Hi,

We were unable to locate your information using the profile email . Can you please provide the user ID or email address you used for certifications prior to the Readiverse transition?
 

Thanks!

Roy

Thank you Roy, I described everything in detail via the e-mail and share this message with you already. 

@Sougato Roy Can you please kindly mask my e-mail? Thanks!

 

Hi,

Thanks for sending me the info through DM. I'll let you know about the updates. Also, I took your email off from here.

Thanks,

Roy


LukasBC
Byte
Forum|alt.badge.img+3
  • Author
  • Byte
  • July 4, 2025

 

Hi,

Thanks for sending me the info through DM. I'll let you know about the updates. Also, I took your email off from here.

Thanks,

Roy

Thank you Roy.


Sougato Roy
Vaulter
Forum|alt.badge.img+9
  • Vaulter
  • Answer
  • July 15, 2025

Hi Lukas,

Thanks for being patient! The team fixed the issue and I have shared the details via DM with you.

I’m closing this thread, but if you have any questions about Readiverse and Certifications, check out the FAQ using the link below.

And if you can’t find an answer there, send an email over to Enablement Help.

Of course, you can also ask questions here in the Community!

 

Best regards,

Roy